Sheraton Ambassador Hotel

Starting at

$ 51

TripAdvisor Review

Based on 376 review

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Set in the heart of Monterrey, this modern venue is within a 10-minute stroll of the Old Quarter and 600 metres from the Santa Lucia Riverwalk. The surrounding area houses variety of shopping centres, restaurants offering local and international fare and entertainment options. Those who prefer the c...

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Property Info

Set in the heart of Monterrey, this modern venue is within a 10-minute stroll of the Old Quarter and 600 metres from the Santa Lucia Riverwalk. The surrounding area houses variety of shopping centres, restaurants offering local and international fare and entertainment options. Those who prefer the convenience of the onsite facilities will have the pleasure on an elegant restaurant serving international cuisine and domestic specialities throughout the day. There is also a sports bar where one can relax with a cocktail at the end of a long day. Those need little extra help with the latter can vi...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsEmployees wear personal protective equipmentIndividually packaged meals available for breakfast24 hour receptionIndividually packaged meals available for dinnerFree wireless internetWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentParking (limited spaces)Reception with wheelchair accessIn-room accessibilityMultilingual teamQuick checkoutBreakfast available (surcharge)Wheelchair accessible bathroomFree self parkingBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddBusiness centerTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iEnjoy recreational amenities such as a fitness center and bicycles to rent. This aparthotel also features complimentary wireless Internet access, tour/ticket assistance, and a picnic area.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, conEnjoy recreation amenities such as an outdoor pool or take in the view from a garden.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a steam room, Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services. Additional features at this hotel include a television in a common area and a

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    97

  • Very Good

    109

  • Good

    64

  • Reasonable

    61

  • Bad

    45

Travelers profile
  • Business

    200

  • Couples

    43

  • Solo travel

    29

  • Family

    57

  • Friends getaway

    16

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Pure Incompetence

Reviewed 4 april, 2021

The hotel looks like it was build back in the ITT Sheraton period, but the suite that I had was fine. The club lounge was closed but benefits provided at other facilities. The suite didn't have conditioner or mouthwash that I had request twice before they provided them. The hotel displays rates on Marriott's website in USD and then used a fake exchange rate to convert it to Mexican pesos. You cannot settle in USD. Checkout with Mayra was a complete mess. I had given an Amex for pre-authorization purposes and wanted to settle using a Mastercard that turned out to an half an hour ordeal. The front desk is very disorganized.

LoyaltyLobby

Very disappointed!

Reviewed 2 april, 2020

Stopped here after booking 2 rooms as we were travelling with from on our drive back to Canada ... the listing identified the hotel as a 4 star resort. We had been on the road for over 14hrs when we arrived to our room the bathroom sink was clogged and I was surprised at the lack of amenities in the room: no microwave to heat our own meals (which we had packed in view of Covid 19, no fridge, no coffee maker. One face cloth in the bathroom ... the muni shampoo bottle was half used ... the list goes on! Sad for the price and bad for the Sheraton brand which I have used several times over the years!

RickO179

Long Weekend in Monterrey

Reviewed 4 february, 2020

Had a great time in Monterrey and the Sheraton was a perfect location. The room was spotless and the staff was attentive. My flight to Monterrey was delayed until the next day and I was able to reach the hotel by email and they had no issue adjusting my reservation. They even gave me excellent location tips for my 10 mile run. I would definitely stay again.

953seans

Outdated shady hotel

Reviewed 30 january, 2020

This hotel is completely outdated. Not at all in line with the Sheraton or Bonvoy Brand Promise. Very concerned to get a fungus or any other nasty thing from laying in bed or using the shower... Pillows were not fresh and bed sheets dirty. This property should be torn down. Concerned to eat anything.

romanpG6444SF

It was a Sheraton, maybe in the 90’s

Reviewed 19 october, 2019

We got a junior suite, it was nice, spacious clean, they got us 2hrs late check out, but it all ends there.: The towels were kids size, very worn and harsh, and the robes also junior size had holes We had to “re magnetize” our key cards like 6 times in 2 days Only 1 or 2 ppl on front desk at all times, which always resulted in lines, and the staff wasn’t very helpful We paid a fortune (850 MXN)for laundry to have to pick it up on front desk, because they couldn’t deliver at our rooms The breakfast was very average for the standards of a Sheraton, only one guy on omelet station for a huge dining room, and they don’t have real butter, only margarine Wi-fi was terrible, the tv had Netflix and amazon prime but couldn’t connect due technical problems The hotel looks pretty outdated in general

marcelosH1977GU