Based on 365 review
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The following services and amenities are available, but with reduced service: Fitness Center, Pool.The following services and amenities are currently not available: Breakfast, On-site Restaurant(s), Room Service.Welcome to Hilton Garden Inn Pittsburgh Airport, a comfy base for your travels in Pittsburgh. Just 10 minutes from the airport, our hotel in Moon Township is also a half- mile from Robert Morris University and centrally located to multiple office parks. Shop at Robinson Town Centre just 5 miles away, or take a short drive to Downtown Pittsburgh for incredible restaurants, museums and n...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesIndoor pool.
Reception servicesLuggage storage
Clean facilities, friendly staff
Reviewed 24 november, 2021
Really enjoyed the stay! Would recommend! The hotel was close enough to the airport and provided a 3rd party shuttle (different company). The shuttle was a little slow/delayed, which was tough in the cold, but overall, the hotel was great.
Rooms are not clean and need an upgrade
Reviewed 22 november, 2021
I was not satisfied with the cleanliness of the room. My door was just enough off the hinge that I had to force it to close. I had breakfast and the eggs were just not good. There was also no one at the front desk at any time when I went into the lobby.
Best airport hotel
Reviewed 31 october, 2021
Happy to be back!! Haven’t been to Pittsburgh in a few months but stayed this past week! The HGI is still top notch. Tammie, Tammy, Larry and Pam are outstanding. The entire team is friendly and helpful. The hotel is in great condition. Everything is so clean and well maintained. The room was spotless and very comfortable. Breakfast and dinner were also great. I choose this hotel for the cleanliness and amenities and they always deliver. This is a 5 star hotel with a 5 star team. My home away from home.
Disabled Travelers, book elsewhere.
Reviewed 31 october, 2021
I’m a person with a disability and have a legitimate service dog for medical alert purposes. I’ve had her for seven years and am familiar with the problems we can come across thanks to unknown laws and fake registry sites; however, I can often navigate these issues with education of businesses and properties (to include education of what rights BUSINESSES have since fake service dogs are so problematic for them). . This was by far the WORST experience I’ve ever had a a hotel. When we arrived, the woman working the front desk told me that I wouldn’t be allowed to stay without something a registration letter saying my dog was a service dog. Used to this, I tried to explain to her that there was no such thing as a national registry, that they’re fake, and have no credit according to the ADA. I also told her it was illegal to ask about my disability and that a hotel wasn’t allowed by law to require a “certification” and that they couldn’t refuse me service. . She became short with me, refused to look at any resources I tried to offer her, and then called her manager. She told the manager that someone with a dog wanted to stay but didn’t have any registration for the dog. . When she hung up, she told me I could cancel my registration or procure paperwork. I had to call CORPORATE and file a complaint, and then corporate had to intervene, call them, and inform them of the laws. What should have been a smooth process was an absolute nightmare and it was beyond humiliating. . I sent an email to the manager with a copy of the Americans with Disabilities Act Service Dog Laws, including what their rights were as a business, in hopes that they’ll be better prepared in the future. After being on the phone for over a half hour, corporate informed me that I would be able to check in without issue. . When I came back in, I did apologize to the receptionist (who had done a 180 and was suddenly very sweet with me) because I understand it’s not entirely her fault. Not everyone is aware of the laws and when so many people fake their pets, and with so many fake registration websites wreaking havoc, it makes it difficult. She was still terribly rude, though. It did not need to escalate to a formal complaint, the involvement of a lawyer, and corporate intervention. . If you run a business, it’s your duty to understand the laws and also follow them. People with disabilities shouldn’t have to deal with this kind of treatment and shouldn’t be responsible for having to “teach” them laws. . The hotel itself was beautiful. It was well-maintained, very clean, and obviously taken care of — the customer service and the treatment upon check-in just ruined all of it, though. If you’re someone who has a disability and if you’re someone with a legitimate service dog, beware of this hotel. With the way management acted, it’s hard to say whether or not they’ll actually follow the law in the future even after higher-up involvement. There are other hotels in the area that are much more well-versed, and will treat you with much more respect and dignity
Another Excellent stay at this Hotel
Reviewed 27 october, 2021
Place is very clean and sanitized. Staff is super friendly and always greets us with a smile. Easy to book your stay on the Hilton app. Beds are super comfy and the pillows are like sleeping on clouds. Super convenient to stay here when visiting our college student. And they once again brought back the RMU parents discount! Breakfast is always yummy. Hotel is clean and contemporary. Worth your stay!