Friendly staff and very clean room
Reviewed 18 February, 2020
I stayed this hotel for business trip since early January, firstly staff very provide hospitality welcome. Room specious full function and clean. Breakfast is well organized with variety, highly recommened.
Scammed by hotel!
Reviewed 7 February, 2020
SCAM ALERT! DO NOT STAY HERE. We booked the Cottage Garden Suite, which looks gorgeous in the photos with granite tub and nice patio deck. When we arrived, there was some trouble finding our booking. They asked to see our reservation and I showed the email from Expedia, which only read “1 room” not the type. When I pulled up the listing of the Cottage Garden Suite, they said that room was booked (they only have one), so they’d put us in the Cottage Room. This room was not only cheaper than what we paid for but DISGUSTING. Black mold, loud machine sounds, bugs and webs everywhere and NOTHING like the pictures online. We didn’t want to stay there and called Expedia to see about a refund but they said it was up to the hotel. I asked Expedia for an itemized receipt to show that I paid for the Cottage Garden Suite, but they couldn’t provide that either. Feeling stuck, we asked hotel if there were any other rooms so they moved us to the Eurasia Suite, which is even cheaper (half the price) of the room we originally booked. This room was cleaner, but again not what we booked. We held onto hope that Expedia would refund us the difference and over the course of a week we had four long phone calls with them and email exchanges where we were told again and again it was up to the hotel to refund us. They would not. Not only did we lose money by paying for a room they gave away, the hotel has no gym as advertised and food is terrible. Check your receipts from expedia or get scammed!
Not what we expected. Needs a revamp and better staff.
Reviewed 6 January, 2020
My husband and I recently visited Chiang Mai and stayed at Eurasia for 3 nights. We were looking forward to checking in and having a comfortable stay, however upon arrival we were very disappointed. Firstly, the photos on the website and Booking.com are very misleading. The photos were definitely from when the hotel was still new. The actual hotel looks to be 50 years older than what the photos show. Everything from the floor, carpet, walls, lighting, furniture were all very dingy, aged and needed a thorough makeover to look like the photos advertised. Our check-in process was also a disappointment. We booked our stay through Booking.com and thought our reservation was already paid. The front-of-house agent demanded that we pay before even checking in and since we thought we had paid, we did not have any cash. We offered to pay in pound sterling's but they would not accept it. We then said "well what can we do?" The agent asked what appeared to be her supervisor and the reply was that we just needed to pay before checking-in. After a tiring journey from Pai, we expected a little bit more hospitality and welcome as a guest. We then said we would pay this evening after exchanging some money. After this awkward exchange at the check-in process, we were neither showed to our room, assisted by anyone with our luggage, told where our room was besides that it was on the 3rd floor, or showed how anything in our room worked such as the AC, safety deposit box or lights. We walked up the 3 flights of stairs to a dark, dirty corridor that had an unpleasant, stale air to it. Upon opening the door to our room, as explained earlier, we were very disappointed to find that everything in the room was much older than the photos, definitely in need of refurbishment and the carpet and bathroom a whole facelift. All the furniture, bed and appliances looked like it needed an update too. On our first night we found out how hard the bed was. It literally felt like you were sleeping on a block of wood with a bed sheet over it. We were also freezing as the AC was on full blast and we were not shown how to use it nor did they mention there are two AC's; one in the living room and one in the bedroom. On top of that, the actual blanket on the bed was extremely thin. On their website, it mentions that you are surrounded by sounds of nature and are walking distance from Chiang Mai's attractions. Neither of these are true. We woke up to the sounds of motorbikes and construction, and the hotel itself is located off a busy highway in the middle of car shops and other local businesses. The only time we ever feel the need to write a review as detailed as this is if our experience was excellent or terrible. This was definitely one of our worst hotel stays as the hotel is advertised completely different from what it actually is. The hotel staff were also below standard. The front of house themselves did not look really happy to help us or greet us when walking into the lobby. To top this experience of staying at Eurasia off, we discovered tiny ants living in our bathroom on the second night. We were lucky to spot them as they were crawling all over the sink and my wife's toothbrush. At first we thought they were spiders, but it turned out to be ants living in the cracks of the bathroom tiles. To appease my wife, I taped off two of the entrances I found. Lastly, on the day of our check-out we were attempting to open the safe at least 20 times before we that contained our passports and my wife's wallet. The safe kept giving us an error code of some sort and would not open. Luckily, it finally opened after the 20th try. We were able to check out smoothly but will unfortunately not be back due to all these reasons.
Rooms in need of update
Reviewed 20 December, 2019
Firstly the good bits - The staff were very friendly and helpful and booked a couple of trips for us. The price we paid for 5 nights was fairly good also and the location suited well enough - took about 20 mins without traffic to the airport and about 10/15 mins into the old town. Taxis to the old town were about 100 baht but the hotel does offer a free shuttle service which needs to be booked.
The bad bits - the rooms are very tired looking and need a makeover. They weren’t that clean either and there was dark mildew and broken tiles in the bathroom and small ants along the window sills.
Breakfast was ok but nothing special
Honeymoon Suite is Beautiful!
Reviewed 11 November, 2019
We absolutely loved the room we stayed in. #931 is a beautiful little bungalow near the back of the hotel with a private back yard, front porch and seating area, large bath tub, and out favorite: an outdoor shower! It's a little ways from the city, so it's nice and quiet! The hotel also offers a free shuttle into the city before 2pm and delicious free breakfast every day! Our stay here was amazing! We will definitely be back here soon 🤗❤