Sofitel London Heathrow

Starting at

$ 218

TripAdvisor Review

Based on 15353 review

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With direct access to Terminal 5 at Heathrow, the Sofitel London Heathrow Airport hotel is ideally located for guests looking for a convenient trip. Guests can expect a full VIP service, with amazing facilities including a champagne bar, award winning restaurant, a state-of-the-art health spa and gy...

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Property Info

With direct access to Terminal 5 at Heathrow, the Sofitel London Heathrow Airport hotel is ideally located for guests looking for a convenient trip. Guests can expect a full VIP service, with amazing facilities including a champagne bar, award winning restaurant, a state-of-the-art health spa and gym, and a choice between 605 incredible rooms. The hotel also boasts panoramic views of the airport, as well as secure parking for the duration of your stay, making your holiday as stress-free as possible.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Indoor pool
Reception services
ConciergeLuggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Fast check-inCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySupport for excursions / ticket purchaseMultilingual teamQuick checkoutHealth clubShower room adapted for wheelchairsBreakfast available (surcharge)Wheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTreat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a seasonal outdoor pool and bicycles to rent. This hotel also features complTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baFree self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless Internet access and a picnic area.Take time to pamper yourself with a visit to the full-service spa.Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features a television in a common area, tour/ticket assistance, Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel includeDon''t miss out on recreational opportunities including a health club and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a baTake in the views from a rooftop terrace and a garden and make use of amenities such as concierge services.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless Internet access, shopping on site, and a fireplace in the lobby.After a day on the slopes, enjoy recreational amenities including a spa tub and a steam room. You''ll be on the slopes in no time with the ski shuttle (surcharge).

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    10196

  • Very Good

    3728

  • Good

    904

  • Reasonable

    313

  • Bad

    212

Travelers profile
  • Business

    3562

  • Couples

    6237

  • Solo travel

    1715

  • Family

    2463

  • Friends getaway

    616

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Fabulous

Reviewed 25 november, 2021

We have had a wonderful experience staying here. The staff have all been absolutely lovely with nothing too much trouble. The room was fantastic, the club lounge very good for tea and drinks and snacks in the evening. It has been a wonderful start to our holiday and we will definitely come to stay again. Special thanks to Sean

catherineh457

Great stay again, fantastic staff!

Reviewed 24 november, 2021

This was our second stay at the Sofitel Heathrow Terminal 5. First was our last time we flew before COVID-19 hit and this recent visit was our first time flying again since. We had no hesitation booking again as we had a great experience last time and have to say this time was even better. It starts off well with the underground parking, perfect for leaving the car in a secure location before going away. The staff at check-in are friendly and efficient and manage the queue brilliantly at a very busy time. We had dinner in the bar which was very nice indeed and also breakfast in the main restaurant. Breakfast for me is a highlight, the chap that cooks the eggs at the theatre kitchen is such a character and really brightens up the morning. The room was well appointed and clean. On return, it was a quick walk back to the Sofitel from T5, straight down the lift to our car and away. The only minor criticism we can make is the shower in the room did leak under the door a bit so we had to use towels to stop it (not a huge problem) and the bed was a little uneven but we still slept well. Will be returning next time we fly from T5.

Marks281172

What bar doesn't serve Bacardi?

Reviewed 24 november, 2021

I loved this Hotel and have stayed on 3 occasions. Clean, comfortable rooms and lovely staff but every time we go we are informed they don't serve Bacardi white rum, only Havana Club which is a dark rum! Surely this has to be the only Hotel in the World that doesn't serve it and it's always my go to drink! Even the club lounge doesn't have it either. Otherwise, perfect for an overnight!

U974GOadrianp

Lack of focus.

Reviewed 24 november, 2021

Stayed three times in recent months and ideal for Terminal 5 although not a major problem getting to terminal 5 from hotels at Terminal 2/3 it must be said. Rooms comfortable and clean. Staff always polite and friendy. My latest booking (through Accor) involved an early check-in due to an overnight flight . I reserved a classic room with a Queen sized bed. Admittedly, I arrived at the hotel about 8 but was told a twin room available. Not acceptable to me and advised I would wait until 9 for the room I reserved. Not sure me checking in solo has any bearing on being offered a twin room which seemed the suggestion. I booked and paid for a queen sized bed which cost nearly £250. Was then offered upgrade to a King which I accepted on the mistaken assumption this was a double bed. The room was a twin. The person who checked me in was very polite/professional and appeared to be supervised which is absolutely fine. No slight whatsoever on them - my annoyance is with others. Funnily enough the person supervising removed themselves away from the counter when it came to the server telling me only a twin room available. Not impressed at all. The breakfast was excellent and very well organised. The chefs were cheerful and made me feel very welcome.

AzzzK

Ignore complaints and kept awake

Reviewed 23 november, 2021

The hotel is lovely inside but the customer service is terrible. We stayed for one night (and paid extra for car parking) for a special 15 year wedding Anniversary .....and wish we hadn't. Before arrival they ignored an email from me asking if I could book in at dinner. When we got there we were told there was only one slot left which was when the restaurant opened its doors and we had to take that. The bar wasn't cheap either £15 ish for a small cocktail, although we understand its London. Room was quite nice and it had a great bed which was a plus. About 11.30pm the banging started and carried on through the night. It kept me and then my husband awake until we checked out early! It was ( husband guessed ) the pipes/plumbing. It came from above the door and could be heard along the wall and up the bath plug. I even videoed the noise to show them. I have emailed in now twice to Accor (their parent body) and Accor says the complaint has been passed on but I have heard nothing, so we are basically being ignored! For the price you pay you expect to at least get a good night sleep. The car parking we can't fault. The hotel seemed lovely so we are just so disappointed as we will can't get that time again to celebrate our anniversary.

Sarah W