Good hotel in a good location
Reviewed 14 March, 2021
I’ve been staying at this hotel for years. Every year I think I’ll try one of the newer hotels in town, but every year I make my reservation at Imperial. The building is a touch old and a bit dated, but that is a small sacrifice to make for the professionalism of the entire staff. The staff makes me feel as if I’m coming home when I walk through the doors. Reception is always polite, professional, and smiling. We frequently use the restaurant for breakfast and the service we receive is top of the line. They remember how we like our coffee and what sauces we want to put on our eggs. I’ve eaten breakfast at a lot of hotels across Thailand; this is easily my favorite one. While the food is good, it is the people who make the experience so pleasant. Very well trained and good at what they do. The restaurant staff always starts our day off great. The rooms could use a few upgrades, but still absolutely no complaints. We stayed for two months and were very comfortable. Housekeeping was always going out of their way to make sure we had everything we needed; and just like everybody else, always polite and always smiling.
The location is also great. There is a night market within a 5-minute walk. Countless restaurants and other food options, a beer bar with live music every night, and a couple 24-hour convenience stores close by as well. A full-sized indoor shopping mall is also within walking distance.
Just like every other hotel around the world in 2020/2021, it’s obvious Imperial is having a rough time keeping everything operating normally. It’s been a very bad past year for any tourism related industry. But even with cutbacks to help minimize costs, the entire staff has done an outstanding job keeping the quality of the service top-notch.
Great as an older style but updated hotel
Reviewed 26 October, 2020
I've already reviewed this hotel, but wanted to mention trying the dim sum, and about how going back worked out. To begin, this is an amazing option related to the style and value of the hotel. It looks a bit dated, as a four star hotel from a few decades ago would. The bathrooms have surely been renovated though, because the modern fixturing doesn't match that theme or time period.
The breakfast is nice but not as impressive as costlier, higher-tier hotels offer. It's all great for what it is, but if someone is seeking out a true four star experience then paying more and going to a different type of hotel might work better. For value, comfortable feel, pleasant atmosphere, and friendly and helpful staff it's great. Similarly the pool and fitness center were both quite clean, well-maintained, and functional, but on the small side.
The dim sum dinner was quite pleasant, even in relation to the average offering in Hong Kong. Again I'm not saying that the range matches well-above average Hong Kong restaurant quality, the best you can find there; it's surely not even close. Compared to what tends to turn up there it's good though.
Not too bad but be aware the Spa is closed
Reviewed 8 August, 2020
Stayed for a couple of nights. Booked a junior suite room which was nice and not too pricey (mid-range). Decent location, close to a night market which sold a good selection of food. Breakfast was very limited, breakfast room poorly staffed (had to ask for someone to attend the egg station). Spa was not open which was a real shame as it was one of the main reasons I booked this hotel in the first place. No mention of that being closed on the website when I made the booking. All-in-all was OK but will likely look for an alternative place next time we are in the area.
Reviewed 20 January, 2020
This hotel when it was built 20 or 30 years ago was doubtless the best hotel in town. Sadly for it, Korat has moved on and has a clutch of more modern hotels.
The rooms are a decent size and clean. It appears that the bathrooms have been re-fitted in recent years as has some of the furniture, but the whole is slightly faded. The breakfast was typical of a Thai 3 star hotel, though eating dinner there was a somewhat dispiriting experience, the price of the food being "full" - unlike the plates.
The grounds are mostly at the front and side, adjacent to a very busy road. The "beer garden" adjoins the road and is thus not a place to sit for a "quiet" drink, unless one wishes to shout above the traffic noise.
We booked the hotel on the basis of the "Executive Lounge" on the 7th floor. It became immediately apparent that there has either never been a lounge on that floor or it was long ago converted to accommodation. The "Lounge" was instead a small, dark room - lights were always switched off - behind the reception with three chairs in it and a non-working coffee machine. Given that we paid a premium price for this facvility, we were not impressed.
There are newer, better hotels in Korat, and moved ourselves instead to the Kantary.
Everything exceeded expectations
Reviewed 5 January, 2020
I tend to usually rate favorable hotels as 4 (dots?) because something could always be improved, but this one surpassed a lot of expectations, and included great value as a strength. The look / feel is a little dated, like a decades old 4 star hotel version, but beyond that all the interior, room, bathroom facilities, pool, outdoor areas, etc. were all really well maintained, and staff were as friendly and professional as they could be. The included breakfast buffet was better than versions tend to be in a moderate cost price range. Location also seemed fine, rooms were spacious; there really wasn't much of a downside. Even that dated look I loved; in a setting that's beautiful and well-maintained it comes across as classic instead of just old.