Based on 386 review
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This Nanaimo hotel is located within easy access of the Departure Bay Ferry Terminal and driving distance to the Duke Point Ferry Terminal, Nanaimo Airport or the Harbour Seaplane Terminal. Close to Downtown Nanaimo and all this coast city has to offer, the hotel puts you near to the Nanaimo Convention Centre. For those coming to the area to participate in sports you are within easy driving distance to Beban Park and the Nanaimo Aquatic Centre. For golf enthusiasts you can play at one of the local courses - Cottonwood Golf Club, Nanaimo Golf Club or Pryde Vista Golf Course. This Nanaimo hotel ...More details
Check-out ends at: 11:00
severalFree self parking
Transport optionsTowels and bed linen
Reviewed 2 october, 2021
Obvious that the room had not been cleaned at all. Toothpaste on the vanity, garbage and a hairbrush still on the floor, salt and pepper from the last peoples dinner still on the table. Weak effort overall.
Reviewed 30 august, 2021
I will be back, your rooms and service are exceptional. The service was very personal, the assistant at the desk was very patient and understanding and ready to try other options to resolve my problem. Check out was also very simple
Not great, not great value, not nice staff
Reviewed 15 august, 2021
Overall not impressed. Reservation staff was an aggressive women ( with an American accent) who kept yelling she could not hear. Noticed she did this to 3 other customers I saw when they were speaking with her. If I never have to hear her voice again it won’t be soon enough. Breakfast was one granola bar, fruit cup and a juice box. View was to the highway. Other than the Wifi was good there was really no other amenities.
I haven't stayed at a hotel this bad in a long time
Reviewed 13 august, 2021
You can't pay me to stay here again. I did not receive poor customer service as others have mentioned. Front desk gentleman was friendly. He was rather robotic, seemed like a new grad of some sort. For a one night stay, location was more than adequate for us. Breakfast arrangement was fine under COVID circumstances. The bad part is that the room was very dirty. Everything with fabric surface had dirty spots on them. I'm sick just thinking about it. This is no doubt the dirtiest room I've stayed in in a long long time, not since about 13-14 years ago in rural small town motels.
Very Bad Customer Service
Reviewed 7 august, 2021
The supervisor (woman) in daytime when we check out, she is not friendly and not polite. She doesn’t treat the guest nicely. No customer service skills at all. Her body language is terrible it gives customer negative vibes. Room is great.