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Highly Recommend this Hotel for your Nashville visit
Opinión escrita el 13 de Septiembre de 2021
Our flight was delayed 3 times on our departure date, and our arrival time of 2:00 in the afternoon became Midnight. I wasn't sure how it would go checking in so late plus we were exhausted. The minute we walked into the hotel lobby we got a big smile from Jonathan at the front desk. He was so helpful and got us the rooms we wanted and also made sure to get us and our friends rooms within a few door of each other.
During our 4 night stay any time I saw Jonathan he was always smiling and helpful, calling us cabs, answering questions etc. A great employee to have!
Our room was clean and very comfortable. We enjoyed our stay and I would recommend this hotel to anyone visiting Nashville.
Great location - Comfortable Rooms
Opinión escrita el 20 de Agosto de 2021
Was in town for the weekend for work but it would almost be impossible not to have fun Nashville. This hotel is close to everything - a short walk or scooter ride away. Breakfast in the restaurant was good - as were my interactions with the front desk staff. Right across the street from Martins BBQ.
Same situation as all other hotels - only house keeping on demand. So when I saw the cleaning ladies in the hallway I had to grab my own towels and dump my trash can. No big deal because it was just me. If I was with the family, I would want daily cleaning. Long term, why not just move my family stays to AirBnB if I am not getting daily cleaning? That is a different topic ....
Great location in downtown Nashville
Opinión escrita el 19 de Agosto de 2021
Great place only couple blocks from Broadway St. Staff at front desk great! During Covid, no maid service to occupied rooms, but anything you needed (coffee ea morning) we got from front desk. Bed very comfortable and awesome shower! Pool is small , like in a lot of reviews, but we didn’t come here to swim!!
Opinión escrita el 14 de Agosto de 2021
Nice hotel, good location, staff was great. HOWEVER, there is no housekeeping. You have to go down to lobby and get your own towels, toilet paper etc. A couple of days housekeeping came in and left clean towels on the floor but didn't bother to take the dirty towels that they had to step over to leave the clean towels. Trash cans overflowing.. very disappointing. The lock on our door malfunctioned so we had to go to the front desk every time we wanted to get in our room and wait for someone to let us in. The pool was on the 5th floor, room on the 7th but had go all the way down to the lobby to be let in. 3 days this went on. First day we were told maintenance would correct the problem. We came back to hotel and we went up - lock didn't work. Went down to lobby the maintenance guy was standing there and said oh, I'll go up now. (6-7 hours later) Came back again - same thing lock didn't work. The front desk crew were very kind and helpful and accommodating but it was a total pain in the butt to have to have someone walk us up to our room each time. One day housekeeping obviously couldn't get in the room so towels were left out in the hall outside our room. REALLY??? Why don't you clean the rooms??? I don't need clean sheets everyday. Unfortunately it's so humid towels don't dry so you do need new towels each day. Over flowing trash cans - unacceptable. Having to go to the front desk for toilet paper? Unacceptable. They had a water dispenser at the bar but the bar closed at ??? and the water dispenser was gone. Do they fear someone will walk off with their water??? Seriously leave the water there for your guests to enjoy!!!!!!!!!
Opinión escrita el 20 de Julio de 2021
Went on a last minute Roadtrip thru Tennessee. The Holiday Inn & Suites had limited availability, so we had a one room 2 queen, with couch. The hotel was clean, & the staff was very accommodating to our requests. The hotel is a perfect location in regards to attractions, & restaurants. We used the valet parking, which was easy to use thru their app.