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This comfortable hotel can be found in Downtown. A total of 86 86 are available for guests' convenience. Moreover, there is a wireless Internet connection available on-site. null can enjoy the convenience of 24-hour reception. All 86 at this disability-friendly null are wheelchair-accessible. null may take advantage of the car park. This null is committed to upholding environmentally friendly practices. This null features a choice of business facilities in order to offer the perfect combination of comfort and convenience for a corporate trip. Holiday Inn Express Hotel & Suites Los Alamos Entr ...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolIndoor pool.
Reception servicesLuggage storage
Beware of nightmare employee and examine your bill closely
Reviewed 3 november, 2021
Terribly unprofessional and disrespectful service from an employee named Anthony. His supervisors let him roll with the behavior. I made a reservation for an extended business stay with my family and one pet. I was assured that there would be no issue with charging certain costs to a business credit card and others to a personal card. The previous hotel where we had stayed had no problem splitting charges according to what I was required to do. However, from the moment of check in, the Holiday Inn front desk employee named Anthony gave me an incredibly hard time with this request. Two days later, when I spoke with a manager he said he would talk to Anthony and that there was no problem with my request -- the federal lab is in town and my situation was very common. After I began to get a flurry of alerts about charges to both cards, Anthony printed a hard copy of my bill as I had requested. I was floored by the nearly incomprehensible bill; Anthony had charged me for future nights and then credited one card or another. I asked him why he had done that and asked him to straighten it out. He simply looked at me blankly, shrugged his shoulders, and said that he could not 'manipulate the system that way.' I sent an email requesting help to Manny, the manager (or assistant), and also spoke with Holiday Inn customer service. Customer service said they would find someone at the hotel to help me. There was no email reply or phone call after 20+ hours and I again called customer service. Finally, a hotel employee named Kerri called and asked me to come to the front desk; it took her more than 45 minutes to untangle Anthony's mess. She said that she would speak to management, who would be there the following day. I made sure to speak with Kirby, a member of the management team, and another employee (who was by his side) about what happened. They admitted that there had been other complaints about Anthony and made comments akin to, 'I don't know why he charged your card prematurely, he's not supposed to do that,' and ' we've had complaints about Anthony before,' and 'I'm so sorry, I'll speak with him.' The next morning, Anthony was at the desk like a recurring nightmare. When I asked for the final bill, he handed it to me with a smirk. Also, the policy of the hotel was for everyone to be masked, but that was not enforced even when we requested that hotel staff speak with unmasked guests (Homewood Suites in Santa Fe does enforce that policy).
Nice Facility / Adequate Breakfast / Poor Customer Service
Reviewed 5 october, 2021
We stayed at this hotel for one night towards the end of a New Mexico road trip. The facility, itself, appears new and is definitely well-maintained. The public areas are clean and appealing with furnishings that do not appear worn. The rooms are well-appointed with functional furniture and usable spaces. The bathroom, which is often unusual in this type of facility, has more than adequate counter space. The hotel rate includes breakfast served in a pleasant, open, bright room. The selections are reasonably varied (given that this is not a sit-down restaurant), but there was inadequate staff to ensure that the food was fresh and well-stocked. It appeared as if there were one individual responsible for everything. We arrived about midway through their serving hours, and found that the eggs had been sitting and were hard and dry, the oatmeal was a congealed blob at the bottom of the server, and various other items were either very limited or non-existent. The individual working tried to keep up, but clearly couldn't. The most significant problem for us, however, was our room location -- which we discovered at about 5 a.m. As mentioned, we were very pleased with the room -- until that time. At about 5 a.m., there was a continual racket directly above us. Footsteps and furniture being moved. We initially assumed that there was a room above us and the people were checking-out early (very early), but when it went on and on, we were perplexed. When we left our room for breakfast, it became apparent that our room (along with several others) was directly below the breakfast room. What we heard was the initial preparation by the staff followed by the continual parade of hotel guests having breakfast. A completely ridiculous design flaw in the hotel's construction. Probably the worst aspect of our experience, beyond the rude awakening, was the complete disregard about this by the hotel's Assistant General Manager. When we brought this to his attention via email (once we returned home), his response was that he was aware of the design issue but did not have his staff alert guests because he didn't see it as being a major problem. When we travel, we typically try to stay in a Marriott branded facility because of their high level of customer service. Unfortunately, Marriott does not have a facility in Los Alamos which necessitated our staying elsewhere. It would behoove the management of Holiday Inn / Holiday Inn Express to consider having their staff take a cue from other hotel entities and provide better customer service. Because much of the hotel was very nice, I cannot in good conscience discourage people from staying there, but I would strongly advise that they discuss room placement (absolutely not on the "Garden Level") to not experience what we did.
on this night they took care of us
Reviewed 25 september, 2021
We had intended to stay elsewhere in town but that hotel had some serious issues with the room so at last minute booked this room and hoped. Price was high but being that there are so few places to stay in town seems that is ok here. High demand and probably a town that has alot of govt and corporate travelers ... tourists probably get caught up in all of that. In any case, the front desk clerk was super nice and the room type i booked was unavailable so got upgraded to a brand new it seemed beautiful one bedroom apartment more than a suite. Had everything you could need. A full size kitchen really set up for use, full fridge and stove and very nice. Room had what i thought were very nice black out curtains. The decorations i believe were very well nicely designed hotel furnishings. Unfortunately being a town that closes everything up early we were unable to find much open and nothing right near the hotel. But, still we appreciated the nice room and would consider staying again. Hotel is still in middle of a lot of renovations so it's very dusty in some hall ways and lots of work still being done especially on lower floors.
5 night stay in Los Alamos Very Overpriced
Reviewed 20 september, 2021
We booked our stay on the IHG website about 3 months before arrival and was quite surprised how expensive it was from a Friday until the following Wednesday. The rate was split each night from lowest at 120.00 up to 152.00, which for a HI Express seemed very expensive. We had just left Santa Fe and most every hotel and business is following the NM state COVID mask policy when indoors. Not the case at this hotel. The weekend person who worked the breakfast area did a great job and the breakfast options were plentiful. We were told at check in the pool is not working and the road construction on the main highway was a mess. (Not the hotel’s fault) Total hotel bill for 5 nights was almost $850.00. I find that really overpriced for what we got. Of course (per COVID protocols) no housekeeping service. We had to help ourselves to new towels from the cart while it was in the hall. We would not return here next time in the area. Not even a thank you at checkout when we turned in the keys. Customer service level at the front desk is below par.
No masks, blood on sheets RUN!
Reviewed 9 september, 2021
Yes they are going thru renovations but the problem here is SANITATION. During a week in NM from Albuquerque to Abiquiu, to galleries to Allsup gas the ONLY place that NO STAFF WORE NO MASKS WAS THIS HI. That was just the start-dirty tub and toilet-seriously, a quick swish would have fixed that. But the worst: BLOOD ON THE SHEETS. Did not catch right away so either they are not changing the sheets (let that sink in during Covid) or not catching stained sheets in laundry. Too bad because the rest looked clean and the renovations so far looked good. I travel on business and am tolerant but the sheets and the whole disregard for masks during a STATE MANDATE is totally unacceptable. Doubt I will stay at an HI again.