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The W New Orleans French Quarter is a 4 star 5-floor boutique New Orleans hotel is in the heart of the French Quarter, 2 blocks from Bourbon St and the Storyville District, 4 blocks from Jackson Square, and 9 blocks from Riverwalk Marketplace. This New Orleans French Quarter hotel, 2 blocks from Bourbon St and 4 blocks from Jackson Square, was completely renovated in July 2012. The hotel offers a CD and video library, 24-hour fitness facilities, and a small swimming pool in an outdoor courtyard. Complimentary wireless Internet access is available in the courtyard and “living room.” Vibrant, bo...More details
Check-out ends at: 11:00
W NOLA disappoints
Reviewed 23 january, 2022
The W is a small boutique style hotel tucked away in a great location in the French Quarter. Walking distance to everything. Beds and linens were excellent. Housekeeping was efficient. Now the bad-Check in was poor at best. They were out of cups for our welcome drink and forgot to give us water (which became an issue as there was no water anywhere in the room). Only one coffee cup in the room. Room was supposed to be a king with a balcony…the room was so small, both my husband and I couldn’t open our luggage. The smell is awful. A mix of moth balls and heavy perfume. I had a headache the minute I arrived. The balcony was the only good part of the room. Not worth $700 a night. Disappointed, won’t return.
Reviewed 23 january, 2022
Not a bad hotel. Service was good. Price was reasonable. The walls are thin though. You can hear all the noise from the hallway. They were also doing construction early in the morning. Had scaffolding up and was making noise around 730am. Kinda early. They do have a restaurant attached to the hotel that is pretty good. I recommend it.
Not entirely right
Reviewed 2 january, 2022
Previously I had had an absolutely wonderful stay here pre-Katrina back in 2003 or so, and after a long time away, I had been looking forward to coming back. It wasn't good. I'm sure the Kubrick-like designs (dark oranges and mustards, with glowing white cabinets and vortex-like graphics) were edgy and controversial when the hotel reopened post-Katrina, but they've aged especially badly and just seem off. Despite having a remarkable balcony, the room we were in was deeply worn, with terrible stains on the cabinets, scratches on the sink and pock-marks on the walls and ceiling. For such a fashion-forward hotel chain, the mid-aughts LCD TV, the malfunctioning landline phone (which randomly kept blinking that we had messages even though we didn't) and the low-resolution digitally-printed wall decorations were unsettlingly bad. One of the two elevators was clearly broken, a concern during COVID, and lineups kept happening in the elevator lobby. Our mattress, which clearly was once a "W Bed" quality mattress, was saggy and old. The reservation glitches were worse. Before arriving, I received a notification in the Bonvoy app that our specific room (including room number!) was ready and that we had a digital key and could progress to our room, only to find when we got to the elevators that... it was gone. A visit to the front counter left all of us dumbfounded that the system wasn't working. In addition, we had made a specific reservation for the night of our arrival for the hotel restaurant SouBo at an outdoor (COVID-friendly) table, only for them to direct us to a conventional indoor table and say that outdoor tables weren't available. Concerned about the rapid spread of Omicron, we asked for our food to go, which we then ate on the balcony of our room, not really what we had planned. The couple at a nearby table at SoBou indicated they had booked a chef's tasting menu reservation, only to be told at the last minute that it was no longer offered. Something is clearly not right. But here's the thing. Every single person at the hotel was gracious and eager to please; they were all doing their best, all the way from the folks at the check-in desk to the valets, and even at the restaurant. This hotel is in a remarkable location. The staff were trying hard. It feels like this hotel is being left to its own devices, without updates or technical upgrades, without necessary support from corporate. This once was a remarkable hotel. It still could be! In the meantime, beware.
Reviewed 19 july, 2021
W hotel New Orleans I always thought that the W is a hip style upscale modern hotels but unfortunately I was so disappointed when I stayed at the W New Orleans in July 2021. Pros: 1- Location in the heart of the French Quarter 2- Balcony is nice (if you get a room with it) Cons: 1- Very plain Check-in no help with luggage, they did not even bother to show us the room 2- Corridors are full of leftovers from other rooms and they were there on the floor the whole stay 3- very very loud and you hear everything from guest rooms 4- furniture and decoration of the room is outdated, big time! Cheap wanna be different way. 5- Dont be fooled by the swimming pool photos. Its as big as a bath tub. 6- concierge when got the car from the garage after check out did not even help with loading the luggage and was standing just waiting for a tip 7- when we complained at Check out about our unpleasant stay they said the manager will come and talk to you, she did not bother and sent the receptionist with a $50 dollars credit which we declined. She did not bother to hear from us. We already paid $300 per room per night, and we expected something better Conclusion, never again and will never recommend it.
Not Up to "W" or Marriott Standards
Reviewed 22 june, 2021
Staff seems a bit inept; had a major billing problem and still waiting for a resolution, Rooms are dated but fairly clean. Pool was small and dirty. Restaurant looked good, but never seemed to be open. Bar staff not very accommodating and slow. Location is good if you want to be in the French Quarter, but the bigger hotels on Canal St are probably a better option. Too may issues here and the staff doesn't handle them well at all. I would never book this hotel again.