Based on 68 review
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This lovely hotel is situated in Linden. The establishment's common areas include Wi-Fi internet connection. Courtyard New York Queens/Fresh Meadows offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night.
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Clean and comfortable hotel. Conveniently located to Queens and Brooklyn area
Reviewed 8 august, 2021
Biggest disappointment is no food offerings. No breakfast or coffee service available. The staff is extremely friendly including the valet attendants. You only get room service if you have an extended stay and request it, but they provide you anything you ask for (like coffee for the room) right away.
Mostly Pleasant, Except for the Inhospitable Check-Out
Reviewed 7 august, 2021
This was our second stay at this property due to its proximity to St. John's University and, overall, we had a positive experience. Our check-in was friendly and efficient. The room was comfortable, clean, and relatively quiet. In line with other reviews, we did need to request many extra towels to accommodate three of us, as very few had been provided. When I reported that the shampoo dispenser was empty, I was brought one small bottle. The biggest downside to our stay occurred upon check-out. I approached the front desk with my room keys and the aloof, unfriendly attendant acted as though I was simply a bother. She merely pointed and said I could drop my keys in the box. After calling the valet to retrieve our vehicle, she averted her eyes and returned to her work. Our stay cost approximately $700 and there was zero hospitality upon our check-out. A simple inquiry about our stay and/or a "thank you" would have been standard--and appreciated. This staff member has left a significant negative impression with me. She needs to be coached on professionalism.
Reviewed 31 july, 2021
We’ve stayed at this property in May and it was a pleasant experience. In July we decided to stay again and it was a complete regret. The room we got was 510. Directly across the elevator - first of all I don’t know why they would even have rooms directly across the elevator. It was LOUD every hour of the night. Secondly, the pillows had absolutely no fill and it was as if you slept directly on the mattress. Thirdly the toilet wouldn’t flush. Last but not least, upon our exit we are told we have to now pay for valet - even tho when we came in - nobody took our car to valet and nobody retrieved it and nobody mentioned paying for parking - nor were there any signage when we arrived. The morning we were checking out the valet guys came and set up a booth - and charged us when we took our own car out. Horrible terrible management and service. Never staying again
Hotel Operations Need Improvement
Reviewed 22 june, 2021
First, it took a long while for our room to be ready, even though check in time is 3pm. I called ahead and asked if early check in was available and was told no. No problem but will the room be ready by check in time, I was told I will get a call when the room was ready. I called about 4:00pm to check and the room was still not ready. The rooms were not ready until closer to 5:30 – 6pm. Something to keep in mind if you arrive early hoping to check in early or by check in time. We finally checked into the “suite." The suite had two beds and a small pull out bed and one bathroom with towels enough for just two people. I understood the room sleeps up to 5 people, why is there towels for just two people? We had five people in our party. Most Marriott suites designed to sleep more than two people come with extra towels. Although not a huge deal but was also surprised it had just one bathroom for five people. Then things got interesting from there, the pull out bed had burn marks on it, like someone was smoking and dropped cigarette butts on the bed. There was also stain marks on the mattress and the mattress on the pull out bed was so thin, it was very uncomfortable to sleep on. You could feel the springs from the mattress on your back as you laid on the bed. My son who was forced to sleep on it had back aches the next morning. We asked for the mattress to be replaced and was told that was the only one available in the entire hotel. We asked to have our rooms changed and was told the hotel was sold out so no additional rooms available in the hotel or the Fairfield right next door. We had no choice but to stay and deal with it, thinking that was the worst of it. Oh Boy, were we wrong! We went to bed first night and throughout the night there was ton of noise, people running up and down the halls, playing loud music and going in and out of multiple rooms, closing the door hard. Could not get a decent night of sleep and this was just our first night. The next night things did not get any better. The noise level was much louder, louder music. The guests had music blasting and they had their room door propped open with a shoe so you heard the music all the way down the hallway. We could not even use the common areas, there was people everywhere making loud noise, partying and no hotel personnel did anything about it or asked them to keep the noise down. We tried to go to sleep and could not sleep because of all the noise. I called the front desk at 2am to complaint about the noise. The front desk asked which room the noise was coming from, I told him, he said he would take care of it. Nothing happened and unfortunately the noise continued. I called again at 5am to complaint again and still nothing was done. I finally walked to the front desk at 6:45am, after not getting any sleep, and spoke to the front desk and again he said he would take care of it and nothing was done. Meanwhile the noise level is getting louder. I came back again to the front desk at 8:15am and this time there was a young lady at the front desk. She said she could not do anything about the noise if she can not hear the noise. Are you kidding me, you can’t hear all that noise? There was even people talking loud in the sitting area close to the lobby. Even if she could not hear the noise downstairs, I guess it was acceptable for guest to be loud in the middle of the night when other guests are trying to get some sleep. Nevertheless, I asked her to walk with me to my room and lets see if we can both hear the noise and the music playing, together. Immediately the elevator doors opened on the C level, you could hear the noise loud and clear. She finally knocked on the door and asked the guests to keep the noise down. At least the guests turned the music noise down a bit but kept the partying going and continued going up and down the hallways multiple times having loud conversations and laughing loud. I guess they decided to extend their partying to the hallways. I went back to the front desk at 9am to complaint again for the 5th time. Since nothing was done by the staff, we decided to leave the hotel at 9am to go find somewhere else peaceful to least relax and maybe even close our eyes in our car for a bit since we did not get any sleep all night. The other issue was getting additional towels since there were five people in our room and just enough towels for two people. I was told that the hotel had no extra towels because the hotel was sold out. I asked if I could get the room cleaned the next morning and was told the rooms are cleaned once a week. This is our experience the second night at your hotel. At this point, I am wondering what the third night had in store for us, considering the third night is a Saturday night so we can expect more loud noise all night long? We found out later that there was a wedding party staying at the hotel and they were making all the noise. Good for the people getting married but why so the rest of the guests be subjected to the inconvenience of getting with their partying and inconsiderate behavior. There was no Manager available onsite to talk to so I wrote an email to the hotel management, they responded and apologized for all the noise and agreed that they could have handled the situation much better. I was offered 15,000 points which I still have not received. The three nights cost me $800+ and we could not get a decent sleep while we were there and also forced to go purchase our own towels at one of the shopping center, so we had enough towels for everyone in our part. Not sure 15,000 points, which is not even enough for one free night in this hotel is comparable to the experience we went through. Our holiday was a disaster because everyone was so tired from lack of sleep and did not have the energy to do any activities. I have been a Marriott customer for a long while and stayed at numerous Marriott properties around the world. This has to rank close to the bottom in terms of my experiences. I was not expecting 5, 4 or even 3 stars service and experience from this hotel but though I could at least get a decent clean room, clean towels and a decent night sleep. That was not the case for $800+ spent.
Reviewed 1 january, 2020
We wanted to be in New York at least a night before our long haul flight out of JFK and chose this hotel, which turned out to be neat, well managed and fairly priced. I did not like that they did not have a shuttle bus though.