TripAdvisor Rating
Based on 21 reviews
See all**Property Location**.With a stay at Fairfield Inn & Suites by Marriott New York Staten Island in Staten Island, you'll be 7.8 mi (12.5 km) from Fort Wadsworth and 8.5 mi (13.7 km) from Staten Island Zoo. This hotel is 9.2 mi (14.7 km) from Snug Harbor Cultural Center and Botanical...
More about the hotel
Overnight stay
Pros...The rooms are clean, the price is reasonable, the staff is very friendly and accommodating. Cons... as soon as you leave the front desk it’s like entering the twilight zone. Everything stinks of cigarette smoke. It was seeping into our room. Kids crying, adults yelling at said kids, doors slamming in the hallway. The staff was very nice and gave us another room without any grief however moving from the second to the fifth floor really yielded no better result. Still stinks of cigarette smoke and still just as loud. There is absolutely no sound barrier between the hallway and the rooms. We were only here one night so we made it work, but I would likely not return.
Clean and Comfortable
Stayed one night for a baseball tournament. Check in process was easy. Room was clean, nice TV, great temperature control and the mini frig is a nice size and works well. Linens and bathroom were clean. Paul Mitchell items are provided, to-go tissues and a nice facial cleanser/makeup remover wipe. There is a nice breakfast area and small eatery. They were both closed due to COVID-19. The surrounding area is a little run down with a lot of road construction but it did not effect our travel during the weekend. We were woken by the fire alarm and evacuated at 11:55pm for about a half hour due to a microwave incident in the employee break room. A few other families took the drive to Point Pleasant Beach and were pleased with their experience. It is a short 45min drive for a nice beach day. I would recommend this hotel.
Wonderful customer service!
We had reserved a block of rooms with the Staten Island Fairfield Inn & Suites for our wedding this summer at the nearby Grand Oaks Country Club. From initiating the booking process, Anne Colangelo was very helpful, friendly and knowledgeable. Unfortunately, due to the COVID 19 restrictions, we’ve had to postpone our original wedding plans until next year. Anne and her team responded to us within the same day, providing us with reassurance and support. She quickly adjusted our contract and put us at ease. As a bride, especially a bride in the middle of a Pandemic, I cannot begin to express how grateful I am to Anne for her professionalism and help. I absolutely recommend them to anyone needing lodging in Staten Island, especially when needing a block of rooms for a large event.
Fine
Room was decent. Price was reasonable. The location was industrialish but fine. The noise level overnight was excessive but it was only a night styring there so could have been an off night. Parking was plentiful.
Exceeded expectations
When we drove in, we acknowledged we were only staying one night and the property would serve our short term purpose. Our opinion of the hotel quickly changed upon arrival inside the hotel when we were greeted by Joe the front desk clerk. He was warm, welcoming and very friendly. Because we are Marriott Elite members we received a nice goodie bag with snacks and water. We went up into our room to settle in and the room’s phone rang. It was Joe checking in with us to ensure the room was satisfactory. It was a simple gesture which spoke volumes to the hotel’s focus on customer service. The little restaurant offered a wonderful venue in which to relax after a three hour drive. Eric the bartender was friendly and make sure our every need was met. Their wine and beer selection was limited, but it was just fine. Breakfast the next morning was delicious and the staff was so friendly and helpful. The property was clean, welcoming and we would highly recommend it to anyone traveling to Staten Island!