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TripAdvisor Review
Based on 491 review
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Property Location With a stay at Airport Plaza Hotel JFK Airport in Jamaica, you'll be 11.7 mi (18.8 km) from Brooklyn Bridge and 12.1 mi (19.4 km) from Empire State Building. This hotel is 12.6 mi (20.3 km) from Madison Square Garden and 12.8 mi (20.6 km) from Rockefeller Center. Distances are di...
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Check-out ends at: 11:00
TripAdvisor
Excellent
86
Very Good
150
Good
128
Reasonable
50
Bad
77
Business
69
Couples
132
Solo travel
79
Family
139
Friends getaway
40
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 23 June, 2021
Where do I start? With the needle syringe on the floor of the lobby or the first room having dirty sheets under a made bed? Both are true statements. The first room had dirty sheets, even though the bed was made, and still had potato chips sprinkled on the floor. The front desk gave us a new room without any hassle. The second room was clean, but didn't have any pillow cases. The 2nd room also had a balcony but its door did not have a latch so it wouldn't completely shut or lock. Glad we were high enough, 7th floor, to not be too concerned with break-in. This hotel rents by the hour for "airport layovers" (and is close to the airport), but my money is betting that the hotel is mainly for a different kind of hourly lay. Be sure to scroll past all the marketing pictures and see the images added by actual hotel guests (lots of dirty rooms).
Ken V
Reviewed 10 November, 2020
This establishment houses the less fortunate and people on government assistance. Which is fine! But they should not be aloud to advertise as just a hotel and allow customer to book here. I booked a room over a week ago and it’s in the middle of the hood. Which also is fine. However. When you walk in you will smell the following: WEED, URIN,CIGARETTES! The rooms are not clean. Dirty sheets, tables, and pillows. And worst of all ROACHES! If you are on a major budget and just need a place to sleep for a night then I get it. But beware.
489amar_t
Reviewed 23 March, 2020
We felt like we were in a small box when in our room, first of all. When booking the room, we were told that there was a shuttle to and from JFK. This did not happen, and it turned into Expedia and the hotel blaming each other. My wife and I had to walk through a very sketchy and run-down area from the train station (which is what we had to take). It was about 3-4 blocks, dragging our luggage with us. This was late at night, and was quite unnerving.
Nomad41928314028
Reviewed 28 October, 2019
We were booked this hotel by an airline, after we missed a connecting flight, due to earlier delays. I contacted that airline to ensure they never book this hotel for a customer in the future, as it was a truly alarming experience that caused us to pack up and leave in the middle of the night. To summarize the experience: --- We could find no staff working at the hotel in the first 20 minutes after we arrived and therefore could not check in. There was no note indicating staff would be returning soon, no bell to ring, and no one answering the phone when we called. --- The hotel room was not at all clean, with the curtains spotted with stains, sticky residue on many of the fixtures, toothpaste splatters on the faucet and mirror, and dried nail polish on the bathroom counter top and in the tub. The sheets seemed clean, and we were so exhausted by that time (40 hours of traveling with almost no sleep), we decided to sleep and touch absolutely nothing else. --- While we were sleeping, someone attempted to enter our room around 2:00 am and were only stopped by the latch on the door. It is clear they were able to open the door, as light entered the room, despite it being dead bolted. --- After that, we packed up and went downstairs to check out. Again, there was no staff person there. We tried calling again - no answer - and walked around, knocking on all doors that indicated they were for the public or staff - bathrooms, mechanical rooms, janitorial closets, etc.. We waited/looked for someone for 30 minutes before I called the non-emergency police department number to determine what to do, since I needed my $100 refund and no one seemed to be working. --- While I was on the phone, several people came into the hotel and went immediately up the elevator. We noticed the card scanning device on the door was broken and the elevator did not require a key card. With no staff person at the desk, there was truly no security for the building. --- My sister ran to the hotel next door to ask if they knew any contact information for the hotel we were at. The person next door called the manager, who soon showed to check us out. He was the person who was missing before when we checked in. When we told him we came down to check out 50 minutes prior, he did not acknowledge an issue or apologize. --- While refunding my money, he made a copy of my credit card. When I asked him what it was for, he said, "Don't worry about it." When I pressed him on the issue, he told me it was company policy, but could not articulate the policy, After the waiting/searching and back and forth during check out, we ended up finally leaving the building at 4:00 am. I have stayed at hotels and hostels all over the world and have never had an experience like this. I do not recommend staying here...ever.
Sarah E
Reviewed 21 October, 2019
Booked this hotel room off the cuff as we had inadvertently missed our flight from JFK on 16 Oct 2019, and wanted something cheap for the night. This hotel should not be allowed to be advertised on this site or any other bookings site. 1. 4 people at reception shouting, swearing, creating arguments 2. Reception unable to find FOUR bookings (as #1 above) which led to the discontent at reception 3. "No Smoking" signs everywhere, informing there will be fines imposed....however, the whole place, and especially in an enclosed elevator, reeks of weed 4. Drug dealers loitering outside the hotel 5. Prostitutes and homeless peope using the hotel for short term stays 6. You can hear shouting and swearing in the hallways whilst in your room 7. You can hear people having sex whilst in your room 8. Uneaten food in plastic containers sitting on the reception window sill (only cleared the next day, where I saw the receptionist do - so the container was sat there, at a minimum, the whole night - this is very unhygienic It was a terrible terrible experience and DEFINITELY not worth the £98 I forked out for this room! I was petrified the whole time I was there.
Deborah T