Check-out ends at: 11:00
811 7th Ave, New York, NY 10019, USA - New York, New York - U.S - 10019
Check-out ends at: 11:00
A hotel that has seen better days
Reviewed 29 november, 2022
The most depressing hotel room I have ever stayed in. Worn, grubby furniture that clearly had not been replaced in decades. Scuffed desk, a sofa with the covering literally peeling off the cushions, noisy HVAC, and a mini fridge that looks like it had been kicked down a flight of cement steps, picked up, and then kicked down another flight. I was there for a conference, and the meeting facilities were substandard, including a rickety screen on the stage that was so lopsided you had to tilt your head to see the presentations, really bad sound, and non-functional Wi-Fi. I felt really bad for the organizers, but, based on my experience in my room I don’t know how they could have been surprised. The one bright spot in my stay, other than the fact that the water pressure in the shower was surprisingly good, was the nice man who operated the coffee shop in the mornings. He always had a friendly smile for me, which I desperately needed considering I was taking my coffee back to my horrible depressing room.
Be Prepared to Wait in Line
Reviewed 28 november, 2022
This hotel appears to be severely understaffed. I stayed on two non-consecutive nights in the same week. The first time, it took one hour to get through the check in process even though I had checked in through the app and was in the Bonvoy Elite line. On the second stay, the check in took 15 minutes, but then I had to stand in another line 45 minutes to check my bags (on both stays, rooms were not available when I checked in). I observed that every single person checking in seemed to have some problem. The desk staff kept disappearing into a back room for long stretches. One of the desk people kept asking me why I needed a room with two beds even though I had three adults (a couple and a grown child) in the same room. I. complained to several people about the long waits and got various answers. One front desk manager was very nice and understanding of my frustration; one woman at the desk actually laughed at me. As a result of these experiences, I will likely not consider this hotel in the future.
Reviewed 20 november, 2022
Really the only good thing about this massive hotel is the location, easy walk to Broadway shows, but there are much better hotels within a block or two. The hotel feels old and tired. No restaurants except for a bar (open late) and a breakfast-only restaurant. Our room had no heat and barely any blankets. When we called the desk, they sent up an engineer some hours later who managed to make the central heating work, sort of, but barely any airflow. There was a freezing cold draft from the windows which are not at all airtight, so what little heating there was had a tough time keeping up. The vault in the closet it not work. The elevators are distinctly weird. Aside from the strange calling mechanism and nonsensical numbering scheme, which I have never seen anywhere else, when it arrives there is no chime or other alert, so if you blink you will miss it and have to start over. The baggage check guy is surly and would barely talk to us, and there is a $5 per day charge for luggage check even if you are just checking it until the room is ready. I can't think of anyplace I've stayed in New York that I liked less, and that's saying something.
No redeeming qualities, overpriced
Reviewed 19 november, 2022
Room was small and dirty, there was dust all over my room and a old candy wrapper in the shelf. Pretty disgusting. the front staff seems to have no idea or care to help customers, when I checked in -- they did not even know which was the west or east side or which rooms would be facing each. Additionally, the information he gave me was haphazard--- he essentially checked me in and then I had to ask every single question - where is the gym? do you have room service? what is the wifi? and then as I am walking away he says oh i forgot you have a 180$ credit (they give you money that you either spend on food at the hotel or it is just taken away from you). Felt completely disorganized and that whoever checked me in had no idea what they were doing. The bar tenders at the their lobby bar were incredibly rude and had no remorse. Additionally, they ran out of water bottles that were suppose to be complimentary and had no solutions or remorse. The elevators take forever bc of the odd design. I honestly dont know why anyone would every stay here - bad service, small dirty rooms, and not cheap. Would be worth to stay a little further away from this area in a much better served hotel in my opinion. one of the worst hotels I have ever stayed at with this price point and was worsened by absoultey no care or consideration from management. HIGHLY RECOMMEND AVOIDING.
You’ll be spending time chasing any refunds owed
Reviewed 18 november, 2022
This is a review for their accounting department. Hotel overbooked on my stay and sent me to another hotel quite far away near Penn Station, requiring me to shift hotels in the rain during my stay. It took 5 phone calls and 10 emails to get a refund for the night I didn’t stay there, when I was told by the manager they would take care of it. No replies to emails and no call back. Was told I would receive courtesy points and never received them (I’m a Gold member). Hotel itself is incredibly hectic in the lobby.