Based on 22 review
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Soho Grand Hotel stands right in the pulse of Downtowns richest rawest and most luxurious locations. A criss cross of Fashion Industry culture and nightlife. The hotel features luxury guest rooms as well as lavish Penthouse Lofts renowned for glamorous celebrity soirees.Designed as an homage to the historic Soho district the industrial chic architecture and original artwork provide a unique setting for both the creative professional and the weekend reveler. The lobby is a soaring salon above West Broadway with a classic bottle glass staircase and enormous brick columns. The Grand Bar and Loung...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Worst Hotel Service NOT a 4 star hotel (3 stars at best)
Reviewed 29 november, 2021
The doorman directed us to the ramp and said if our room wasn't ready, to bring the luggage back down. He was standing next to a baggage carrier. The reception desk is on the 1st floor, he expected us to go up to 1st floor and then back down again with our luggage. Most of the issue with this hotel is the lobby associated with the hotel. The hotel doesn't have a lobby. The couches next to the reception area are part of a bar/restaurant with the worst service ever. The hostess', waitstaff, bartender were rude, takes a long time to get a drink, they spilled part of the drink and didn't apologize or clean up. They spend most of the time talking in their own language ignoring the guest. They refused to make a drink with 3 ingredient drink even though they had all the ingredients (coffee, whiskey, cream). The manager had to force the bartender to make the drink. Never have i experienced anything like this. The hotel does not take responsibility for the actions of lobby restaurant. Which would be fine except there is NO other area to comfortable sit and have any kind of service from the hotel. There are 2 chairs by receptions and 2 chairs at the ground floor entrance. The hotel lobby bar/restaurant appears to be foreign owned and operated and they have no idea about service and regulations in the USA. I request the hotel manager call me regarding the issues with the lobby staff, I never received a call from the manager. There were similar complaints about the bar/lobby staff 4 months ago. They have done nothing to improve the service.
Super friendly and helpful staff at well-located, unique hotel in heart of SoHo.
Reviewed 28 november, 2021
Great hotel in SoHo. Great value for the money. Incredibly courteous staff makes or breaks a hotel experience. Staff here is excellent. Rooms and hotel in general are spotless clean. One of the best locations, easy to get to/from Newark airport in <30 mins.
Amazing wedding in ICONIC NYC
Reviewed 11 november, 2021
My husband and I got married in a very small ceremony on the terrace of our beautiful room at the SoHo Grand Hotel -- after our ceremony and day with our family, we celebrated the night away with all of our friends at The Grand Lounge and had an amazing and once in a lifetime experience. The food and beverage team were outstanding in helping us pick out foods and even create a special evening cocktail -- our service was impeccable and there was no shortage of cocktail servers and bussers making sure our mini event was perfect! Thanks go out to the SoHo Grand F&B team and the hotel group for helping make our wedding the most memorable!
Loved the Soho Grand!!!!!!!!
Reviewed 23 october, 2021
Came to NYC to celebrate a friends birthday. She picked the SoHo Grand and I’m so glad she did. The hotel itself has a great vibe. It’s Luxe without being pretentious. The bar and restaurant are great. Seems like a mix of business meetings during the day and a fun crowd of all ages at night. The rooms were clean, comfortable and nicely decorated . The location is fanatic, as there are so many great restaurants in the area. Finally the service was impeccable. Everyone was warm, welcoming, and efficient. HUGE shout out to Marcus. He checked us in and was wonderful. Marcus made a great first impression and we immediately knew we were in good hands. He gave us fantastic recommendations of places to check out in the local area and was so warm and welcoming. I highly recommend this hotel.
Great hotel but a little loud at times
Reviewed 19 october, 2021
Overall, this hotel is great. I stay here every time I come in for work but this time was a social visit. I love this hotel, its in a great location, the staff is friendly and the rooms are clean and a good size. This time it was a little louder than normal, at night while sleeping traffic was louder than I remember. Also, there is not a lounge/club on the lobby level so it greats crowded at night. Not a huge deal though. I would stay here again.