Based on 140 review
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This splendidly appointed beaux-arts boutique hotel is Located on 44th street, just off Fifth Avenue in Midtown Manhattan, this sophisticated hotel is the perfect New York City base whether travelling for business or leisure. Hotel is proximity close to the Museum of Modern Art, Empire State Building, and Fifth Avenue, The famous Times Square, the imposing Rockefeller Centre, the New York Public Library, and Grand Central train station are all within a 10-minute walk. The hotel offers a duplex penthouse, a two-bedroom apartment, suites, and stylish guest rooms featuring ebony stained hardwood ...More details
Check-out ends at: 11:00
Avoid at all cost
Reviewed 4 january, 2022
The place is a disaster and borderline a scam. Rooms are not as advertised - were told it would be fully renovated and was filthy with holes in the walls and ceiling. Thick grime and dust around the window sills and all the corners of the room, peeling wallpaper. When I arrived there was zero security. The door to the street was open and the upper floors are easily reached by open stairs and/or elevators. We asked for the room to be changed - and we were told basically, no, her, there were "none available" unless we wanted to pay a lot more. We had to pre-pay the entire amount up front to stay there. I informed the person at the desk that what she was saying was pretty much bait and switch, and there are laws against that, and a room miraculously became available. That room had spoiled food left in the fridge, no bars or security locks on an 11th floor window, mildew coated bathroom, and peeling ceiling. The elevator leaks water when it rains -no certificate of inspection on file. Many city violations of safety and occupancy - overheard the city inspector while there. When we wanted to leave because they would not clean or fix or transfer us, Gabby, the point person, told us we would forgo our $1500 security deposit and be charged $300 in cleaning fees for a mess we did not make. AVOID it.SAVE YOUR MONEY, RUN AWAY from it.
For me like a Home
Reviewed 3 january, 2022
I liked it a lot. My stay was 95 nights long. I was there from the beginning, there was a lot of renovation going on at the time, the staff was always very friendly and completed tasks quickly, I never had to wait long for anything. The whole team was like family to me. Every day they try to give their best and are very eager. The location is the best in NY. Everything is within easy reach and you are in the heart of the city. I will definitely come back. I had a small single room with bathroom. Big smart TV, fridge, microwave and coffee maker, it was very small but had everything I needed and the location was worth the price. Still, there were things that could be improved to make the stay even better. - the shared kitchen in the basement was so dirty 90% of the time, and there was no detergent to clean or dry the dishes. - The room cleaning offered did not work very well due to not having enough staff. (But Loran was always very sweet) - The team was actually always very friendly, sometimes Nad was a little bad mood and then acting on harsh busniess man.
Super unsanitary and the worst experience ever
Reviewed 10 november, 2021
First day moving in, Sewage gnats flying out from the bathtub’s and the sink’s drain like crazy (easily above 40 of those), and I got bit on my forearm by those gnats during the night. I told them and they said to email the support team’s email, which I did but no one came to deal with it despite waiting for days. Some people at the reception were fake as hell. Showing you the highest tier room prior then deceives you by saying the price of the lowest tier room without even mentioning that there were different tiers. Treats you very nice prior payment then after payment treats you like crap with no patience at all unlike before. Would definitely recommend to STAY AWAY from this place. I can’t think of any other place that’s worse than this. Like isn’t this common sense?
Reviewed 30 october, 2021
The treatment and customer service I received at Mansfield Residence NY is the worst I have ever had! Nad the employee is always asking for cash, he harrased me to the point I did not want to be around him, then tried to scam, then lied to me and told me if I don't like I can leave. Don't stay there! Run away, I needed to call police about those employees! Nad & Gabby such a fake people! Watch out! They also giving you the worst rooms ever! Don't get affected by the show rooms - stay away! They are also stealing money!
Reviewed 1 may, 2021
Amazing place we actually visited this hotel in 2004 ....and will be going back. Amazing staff, amazing place we loved staying there was such an historic and amazing hotel. Looked up the history and was so interesting.