The Towers at Lotte New York Palace

Starting at

$ 1280

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Room
Room

TripAdvisor Review

Based on 2250 review

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A stately and historic landmark in Midtown Manhattan, Lotte New York Palace has long reigned as New York City's most iconic and instantly recognizable hotel. A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace ...

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Property Info

A stately and historic landmark in Midtown Manhattan, Lotte New York Palace has long reigned as New York City's most iconic and instantly recognizable hotel. A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace is woven into the fabric of New York City.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Meeting RoomsBusiness Center
several
Elevator
Reception services
ConciergeLuggage storage
No cribs / beds for children availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundry24 hour receptionFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Reception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseParty roomMultilingual teamHealth clubShower room adapted for wheelchairsBreakfast available (surcharge)Wheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages, body treatments, and facials. This lodge also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1955

  • Very Good

    188

  • Good

    66

  • Reasonable

    24

  • Bad

    17

Travelers profile
  • Business

    371

  • Couples

    523

  • Solo travel

    54

  • Family

    872

  • Friends getaway

    220

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Subpar

Reviewed 27 november, 2021

I booked a one bedroom corner suite at the Towers at the Lotte New York Palace recently. I was very excited as the reviews are all stellar. I hate to say I was very disappointed. When I arrived I was disappointed to find the “valet” was actually a public garage. I was late for a meeting and the hotel was no help. The line for the valet was out the door of the garage, spilling onto the street. I finally got the bellman to acknowledge me, and asked if I could run in, check in, and get back to my car to drive instead of walk the short distance because the valet was going to take far too long. The bellman rolled his eyes and told me “you have 5 minutes”. I rushed inside to find a line, and only one employee at the front desk. Needless to say, I ran out of time, and had to leave the hotel before I was able to check in as I was going to miss my meeting. I returned hours later, and was able to check in. When I went up to my room, I found the room to be extremely dated. The room service menu, and the hotel restaurant menu, offered no vegan or gluten free options. The cable for the TV was actually fed through a coax cable. There was no way to utilize any modern streaming services. The bed was incredibly uncomfortable, I could feel the springs, and I felt like I was laying on too of a large drum. The shower was very outdated, and there was mold on the ceiling of the shower stall. The whole room felt like I had stepped into a time warp and landed in 1980. The whole experience was awful. I was in the city to celebrate my 40th birthday, and spend some time at my company’s offices. The time in New York was wonderful, and the view from the room was fantastic, but the overall hotel experience was subpar at best.

Vacation49610603614

Truly exceptional

Reviewed 27 november, 2021

The hotel surpassed our expectations. It’s was beautifully decorated for Christmas (unfortunately their signature Christmas tree in the courtyard was not up this year, but the decor inside was lovely). We stayed in the Towers, with the most amazing view over the Cathedral and the city. The perfect location, within walking distance of some of New York’s iconic sights and shops. The rooms were spacious, as there was 4 adults in one room. No mini bar due to covid but bottles of water were delivered daily. The staff were so friendly and couldn’t do enough to help. The Concierge Team, were amazing and gave us some fantastic recommendations for dinner. We’ll definitely go back and couldn’t recommend this hotel enough.

Scenic187378

Excellent Service!

Reviewed 26 november, 2021

The service from Clara was excellent. She was friendly, helpful and knowledgeable. She was nice and always remembered family! She made our family vacation enjoyable! The hotel was clean, spacious and had great views!

MaiTy_2022

The service from Clara was superb!

Reviewed 26 november, 2021

The service from Clara is awesome! So helpful and she remembered our name! Wow! She was knowledgeable, helpful, friendly and always willing to help! The hotel rooms were clean, spacious and great views.

derrickmJ908NT

Thanksgiving break.

Reviewed 23 november, 2021

Awesome and beautiful place! It had great service and great food. We did the Gossip Girl tour where the amazing guide Maurice took us around to the places they filmed. He was awesome and had some great stories. Great experience!

landonf631