Based on 1561 review
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The Best Western Plus Robert Treat Hotel is the perfect setting for your organization's next meeting or social function. We offer six fully-equipped conference rooms, each capable of accommodating groups up to 50 people. Five banquet rooms accommodate larger groups including the impressive Tri-State Ballroom, largest in the region capable of seating up to 1,500. Enjoy your stay.
Check-out ends at: 11:00
Terrible. Cat Pee Smell. Yellow stains on sheets.
Reviewed 2 january, 2022
I’ve never stayed in such a sh*t hole. This stay made me want to cry as the smell of cat piss stung my eyes while trying to fall asleep. The smell was particularly strong in one corner of the room. When I called the front desk, they advised me to open the window. So, I slept with the window open, in the freezing cold, felt unsafe, uncomfortable, and absolutely disgusted. Also got stuck in the elevator. NO ONE, including front desk, was wearing a mask inside.
Stay clear from this hotel at all costs, especially if offered by airlines.
Reviewed 1 january, 2022
We missed our connecting flight from Newark to Denver, so United Airlines volunteered to day board us here because we were traveling internationally with children ( since we arrived at EWR 6:30 am and next available connection was at 7:30 pm). We arrived at the hotel shuttle pickup area, where most of the airport hotel shuttles made multiple rounds in the 45 minutes we waited. When we called the hotel, we were told the shuttle would arrive in 10-15 minutes, but it did not arrive after 30 minutes. We were told there would be no room until 3:00 p.m. when I called again, which was 6 hours away. United Airlines was also unhelpful, claiming that they couldn't change our previous hotel arrangement., best they could do is call us a cab so we did not have to wait any more for the shuttle, when we tried to argue that what if there were no rooms, United's Supervisor (Cathy did not give us her last name, claimed she was the only Cathy at EWR United) said it was the best we could do. We looked for a different United supervisor in the hopes of a better outcome, and we were directed to Yip Charlotte, who was empathetic but unable to fix the problem. She said her boss would contact us, but nothing has happened so far. As a last ditch offers to resolve the issue, we called Best Western staff again and tried to reason with them, they put me on a 10 minutes hold and said they found us a room and that shuttle will be there shortly. We waited for the next hour, calling the hotel every now and then to get a response that the shuttle was on its way, but they refused to give us a specific time. They were only playing the game to keep the clock ticking through the cancellation window so they could give us a room. The staff was really unpleasant, and their standard reaction was, "I've informed the shuttle, and my duty is over...". Even though we were all jet lagged and tired, we gave up at 11:4 a.m., five hours into our waiting agony, and opted to wait it out at the airport. We will not fly United Airlines or board at Best Western, despite the fact that we have been loyal customers for almost two decades with both.
House clean lady should be fired towels smelled like vomit
Reviewed 10 december, 2021
This was the worst room ever all the linens had vomit smells very bad my room was partially cleaned I would never refer this to any of my colleagues usually the rooms are good these couple of days were horrible
A True Epitome of Newark
Reviewed 7 december, 2021
Honestly this is one of the best Hotels I have been and exceeded my expectations. The night scenery from the rooms is amazing with an iconic view of the city of newark and the park. Very close to the train station and efficient shuttle service which transported me to the Penn Station and the Airport. The rooms are also very spacious, well kept and the artwork in the rooms are filled with aesthetics which make you feel at home. Front Desk team especially Ashley and Danny, u were so amazing and thanks for making my experience a great one and putting a "smile on my face" at the end of my stay. Great place to stay this Christmas Holidays. I am only looking forward to see them introduce a childrens playroom for families and hope they do so in the near future. Overall will rate them 4.5.
A gem in Newark
Reviewed 5 december, 2021
I wasn't excited about the thought of staying in Newark for work, but this hotel ended up being a pleasant surprise. The rooms looked recently renovated and the staff were friendly. The biggest issue was a stale odor of smoke in the hallway. No problems in my room. Restaurant seemed pricey for the neighborhood but could be because it's located in the hotel.