Based on 456 review
Select the date of your trip
This lovely hotel is situated in Norfolk. The hotel consists of 146 units. This hotel was built in 2002. All guests staying at this property may take advantage of the Wi-Fi connection on public areas at Courtyard Norfolk Downtown. Everyone staying at this accommodation are welcomed in a lobby with 24-hour reception. Additional fees may apply for some services.
Check-out ends at: 11:00
Food & Beveragerestaurant
severalFree self parking
Wellness facilitiesOnline check-in.
Not impressed overall. I'm usually so critical but they earned it.
Reviewed 7 january, 2022
First off, the continental breakfast was not much of breakfast, and it was not free. No eggs, toast, waffles, or any traditional breakfast items. Offered was boxed cereal, pre- packaged muffins and bagels. Got much better buffet style at cheap motels. All hand sanitizes were empty, frig in room fell forward when opened bad wood, Microwave burned bottom of paper cup and almost in flames, and last but not least they charged me $19.00 for 4 days parking whereas I, having lived there for 20 years, I had parked at the MC ARTHOR mall garage across the street for total of $3.00 the last day was Christmas day, and they gave out free passes. Will call Norfolk attorney or wavy 10 on your side if they don't refund parking fees, you can count on that. Staff were very, very nice though, exceptionally nice.
Reviewed 8 november, 2021
The staff were pleasant and knowledgeable. The room was decent; but a bit run down. There were chips in the enamel on the bath tub and the wall paper in the bathroom was starting to peel. One of the white hand towels had a red spot in it and should probably have been discarded. The only cups in the room were those with the coffee machine. The room only had one coffee pod in it (but the desk clerk was quick to supply 2 more when asked.)
parking is a disaster
Reviewed 22 july, 2021
The only way to park here is valet and it took forever to get my vehicle. There were 3 staff and they were overwhelmed with folks needing their cars. Perhaps adding a notation on the valet ticket to call in advance would help b/c the staff can only move so fast when many arrive at once.
Nothing Worked And Offered Nothing To Fix Issues
Reviewed 15 july, 2021
Short Version: Air Conditioning was broke, No towels, room phone was broke, faucet leaking on floor, and staff did nothing to fix the issues. Detailed Version: After checking into hotel, noticed that the room was hot so I turned the thermostat down to lowest cool setting. Left hotel to explore the city. Came back to a hot room but thought "since it was summer day that the A/C would eventually cool down the room." Room was hot all night. Next morning, I attempted to call front desk but the room phone was not working. Walked downstairs to front desk and they said they would send someone to fix the A/C and room phone. I told them I was getting ready to leave out but to give me a call on my cellphone to let me know what they find out. Was out all day doing activities but never received a call. Returned back to hotel to find a still hot room. Went back downstairs (since room phone was still not working) and they said it was nothing they could do because they were booked up and no other rooms available. Offered nothing but free parking in return for unsatisfactory conditions. Stayed again in the hot room over night. Next morning I went downstairs again (because room phone was still not working) to ask for towels. They said they had no more fresh towels and there was nothing they could do. Went back upstairs to room and I stepped into something wet and noticed there was water dripping from the bathroom faucet causing the carpet in the area to be soaked. That was the last straw. I left the hotel after that. Would not recommend the hotel to stay because they never solved any of the problems.
Great location and staff
Reviewed 26 june, 2021
We stayed for an extended period of time at this hotel. It is located in a great place downtown and most everything is within walking distance as far as food is concerned. The mall is right next door but they have very weird hours and most places weren’t open until 11 or not at all. The hotel itself was clean and taken care of. The room itself was ok. We had a suite on the 8th floor. The couch that was in the suite was a clam shape and very uncomfortable. No room to sit two comfortably. The bed was pretty hard but ok to sleep on. The TV local channels were out most of the time we were there so listening to anything local wasn’t happening. There wasn’t much of a breakfast in the bistro and what they did have was pretty expensive. We chose to go out most mornings. The staff at the hotel were top notch. They catered to our needs and we certainly appreciated it. If I have the need to go back I will stay there. I would definitely recommend the hotel.