Based on 412 review
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This lovely hotel can be found in Airport. The property comprises a total of 130 snug accommodation units. The accommodation was built in 2004. This establishment does not operate a 24-hour reception. Residence Inn Norfolk Airport is not a pet-friendly establishment. Residence Inn Norfolk Airport may charge a fee for some services.
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Business Facilities / FacilitiesBusiness Center
Looks new on the outside - really worn out on the inside
Reviewed 15 september, 2021
I'm really wondering with Covid if hotels are just reusing the same few rooms over and over. Maybe there's another floor at this hotel thats all brand new and unused but this room is worn out. I heard a dog barking in a room next door so I'm wondering if the rooms at this end of the hall are reserved for pet owners. The urine smell in the corner of the room might be due to a previous pet that was in the room (i hope). The couch (near the urine smell) was filthy - I didn't sit on it the while time I was there. Carpets also look filthy. Remote controls on TV's don't work right. The airconditioner thermostat was random - i set it to 74 and when I came back it said the setpoint was still 74, but the room was 65 degrees and it was still on. I had to just turn it off completely. The next day it seemed to be working better. Ice maker in fridge didn't work. The hotel is located at the end of the airport runway so when planes take off you get all the noise (fortunately not often at night). On the up side, it has good water pressure and hot water shows up instantly.
Awful hotel with friendly staff and reliable internet
Reviewed 29 august, 2021
Ok, so I listed the two good points in the title of this review: friendly staff and a solid internet connection. Apart from that, there's no charm to this place at all. The breakfast is really terrible, the rooms are worn and well overdue refurbishment. The mattresses on both the beds in our room had collapsed and were very uncomfortable. The carpet was sticky and torn. The room was only ever cleaned on request, and we also had to call down when we wanted fresh towels. The stove in the room had only one burner working. There was only enough silverware for one person, so we had to ask for more. This stay was a business trip. Had I paid for the room myself I'd have agonised over the $319 a night for this standard of accommodation and moved elsewhere. The friendly girls on the front desk saved me giving this hotel just one star.
Worst Residence Inn
Reviewed 8 may, 2021
I travel all over the country and ok stay at Residence Inns when available so my know my way around Residence Inns by Marriott. I'm close to reaching Ambassador level so I've been at a few. I have to say, the Residence Inn at the Norfolk airport has to be the worse stay I've endured by a Residence Inn property in the US! I started in one room until I realized I had a water ant problem in the kitchen and my malfunctioning shower valve nearly got me scalded by hot water twice because management didn't take the situation seriously the first time ok complained. After the second complaint I was frustrated, angry and appalled with the condition of my room, maintenances inefficiency and managements lack of concern about the hotels condition they finally offered to move me to another room. I accepted and moved. Because of my long term stay, I had many things to move so I accidentally left a few items. I was only directly across the hallway from the room I vacated so I didn't have far to go. When I realized after an hour or so I forgot some items I returned to the room to retrieve my items because housekeeping was cleaning the room. I told the housekeeper who I was and what I was in the room to get so she she was aware. I got my kitchen items and left. The next day I realized I left a black zippered bag in the old room that was a part of my luggage. This bag disappeared and has not been seen since. Hotel staff was notified. The general manager was made aware of my entire experience at her hotel but my bag was never placed in lost and found. All I can assume is the housekeeper took it. This was brought to managements attention but to this day it still has not been located. All this and that fact that this hotels hallways are always dirty. The manager Rashel or something like that, attempted to passify my terrible experience with giving me BonVoy points, to which never happened either. So after my move to the second I had another shower valve problem to which I also complained. They did get this problem solved after another complaint because maintenance said they fixed it and didn't. My stay after that was uneventful until a few days later I realized I left as one toiletry items in the bathroom vanity so I called again but of course they disappeared too and we're not in lost and found. All I can think at this point is this Residence Inn location has problem with housekeepers keeping lost items and not attempting to get left items back to guests. I'm still staying at Marriott's other properties in the Norfolk area but it will not be the Residence Inn at the Norfolk airport again. Terrible treatment and terrible management at this location.
Reviewed 24 march, 2021
We have stayed here five times now in the past three years and will continue to use this hotel on most occasions. We come here to hit some places in Norfolk and to spend some time at VA. Beach. Easy to get to the beach and in the summer months much more affordable than staying at the beach. I have found this to be a bargain at their typical prices. Rooms are clean and fairly large, we always get a suite, the hotel is pet friendly which is essential for us. Does have a fitness center and pool. Staff is helpful. If I were to offer any critique it would be that the rooms are never ready when we get there. Some of this is on us- because of the schedule of our events we are usually there an hour before stated check in time. The checkout time has been moved back to four-also not really their fault as this is totally due to the pandemic. Overall very pleased with this hotel and, unless there is a big rate hike, will continue to go there. May want to avoid the rooms in the 120's (although they are convenient for loading and unloading). This is the first time I have noticed the planes close by...not much you can do about this it is an airport hotel!-but just the first time I have really noticed it at all. Also, every time a neighbor uses the water you get a godawful sound coming from the pipes.
Better than before
Reviewed 20 march, 2021
Upon entering the hotel I was greeted by a very polite ave professional male. Excellent customer service. There was also a female at the desk that was also pleasant. She ask if I stayed before and I told her yes. The hotel and room was clean. The bathroom was clean. I ask for additional linen and they made sure I got it within 3 minutes. The fitted sheet had stains on it so we just took it off. The ice maker was broken with moldy ice left over but other than that it met my expectations.