Courtyard by Marriott Isla Verde Beach Resort
Starting at
$ 475
More details
Property Info
Check-out ends at: 11:00
7012 Boca de Cangrejos Avenue, Isla Verde, Carolina 00979 Puerto Rico - North Carolina, North Carolina - Puerto Rico - 00979
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
1546
Very Good
1124
Good
377
Reasonable
165
Bad
131
Travelers profile
Business
334
Couples
1090
Solo travel
128
Family
945
Friends getaway
399
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Love this place !
Reviewed 26 march, 2023
It was an excellent hotel ! Staff was accommodating and the beach was beautiful! The property is on the ocean with pools and places to eat . Read reviews about people complaining it’s noisy due to it being near the airport . The hotel installed double doors on the balcony so it won’t interrupt you while you are sleeping and it honestly didn’t bother me while I was on the beach / pool so don’t let that deter you from staying here ! I can’t wait to book again next year !
Sharon V
Perfect place to vacation and have a wedding
Reviewed 26 march, 2023
I just had my wedding here and it could not have been better. The king room we stayed in was spacious and had enough room for multiple bridesmaids to get ready and do their makeup/hair. The resort is clean and well maintained. The food is also very good, as well as the drinks. Tatianna, who helped us plan this event went above and beyond to ensure everything went smoothly and everything turned out perfect. The staff on the beach, pool, and restaurants are amazing. I recommend this place to anyone who wants a relaxing vacation
sarah c
Worst stay in PR yet the most expensive
Reviewed 25 march, 2023
On a positive note, the room was quiet from the hallway and other rooms and we were able to check in early. However, we were extraordinarily disappointed paying over $500 for one night because it was the most expensive place we stayed out of four places in Puerto Rico but was also the worst. We stayed on the 9th floor where the hallways and room were very musty. The bathroom doorway was heavily rusted at the bottom, showing the decades of overly humid inside conditions and reason for the mustiness. The 12 oz wall mounted body wash was completely empty so my wife had to use the shampoo which she said smelled manly. The shower on/off/temperature handle was mounted opposite the built in instructions making operation more challenging. Breakfast wasn’t free despite the high room cost and was less than impressive. The pool bar seating is in the main pool and we all know what many people sitting in the water at a bar are probably doing whrn they have to go to the bathroom. That turned us off from using the pool. There was an extradinarily loud wedding DJ right outside the rooms from 7-11pm which ruined the balcony experience (no enjoying the breeze and sounds of the ocean) and prevented a bedtime before 11pm after a long day.
Curtis H
Staff so friendly and helpful!
Reviewed 25 march, 2023
The night manager, Sam, was so friendly and eager to make sure our stay was great. We arrived late and he was helpful right away when my mobile key wouldn’t work. He also helped get me some coffee when I woke up and was in the lobby very early the next day. I travel a ton and don’t usually see a night manager so committed to excellence. Gracias, Sam! Room was just ok. Could use some updating in decor and amenities. Great beach!
stevefritsch
Dirty rooms and the linens weren't changed from previous guests. VERY BAD HOUSEKEEPING AND CUSTMER SERVICE
Reviewed 22 march, 2023
The first room they gave us was dirty, with obviously unchanged sheets with both body marks and hair. There was 5 hairs on one of the beds and a long hair that extended down from the pillow to the sheet. And, hairs in the tubs. So, the gave us another room several doors down with clearly the same issues (same cleaner). Management then made us wait OVER an hour for them to clean one of the rooms and when we went back in, there were still the same 4 hairs in the tub! But, at least they changed the sheets I guess. The manager said they would refund us as this took a great deal of time out of our holiday, but they have not. Their customer service is terrible too as it took them longer than it should have to resolve and they lied about a refund.
Britt27135