Intercontinental San Juan
Starting at
$ 397
More details
Property Info
Check-out ends at: 11:00
5961 Isla Verde Avenue Carolina, PR 00979 United States of America - North Carolina, North Carolina - Puerto Rico - 00979
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
2097
Very Good
949
Good
331
Reasonable
150
Bad
150
Travelers profile
Business
462
Couples
1208
Solo travel
109
Family
1019
Friends getaway
531
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Staycation | Pool Day at Royal Sonesta
Reviewed 20 march, 2023
Our resort pass worked like a dream. Check in was a bit lengthy; first we had to check in at the front desk and get our wristbands, then we had to check in at the pool/towel are to get access to our cabana, but the gracious courtesy of all employees made it worthy while. Mario at the pool area was attentive and diligent in escorting our cabana and making sure we were settled. Gloria at the poolside restaurant was one of the best servers we have ever encountered, she checked on us constantly and made sure we had everything we needed and made perfect recommendations. If you are looking for a relaxing and lovely experience in a lush and pristine pool/beach setting, this is perfect for you.
Tour59919295800
Amazing Hotel and Staff
Reviewed 20 march, 2023
Where do I begin? This property is absolutely beautiful and right on the beach. It is bery clean and has excellent services. The staff, food and amenities are wonderful. From check-in to check-out, we received outstanding services. Everyone is so accommodating and helpful. Wilton, at the front desk, provided us with a room that had an excellent view of the city. We could see and hear the planes landing and taking off. The gentleman with the beachchairs was absolutely amazing. I can’t recall his name but he checked on my daughter and I to make sure we had beach chairs and umbrellas whenever we were there. Let me not forget about the spa. On our second day there, my daughter and I both had a massage and it was wonderful. The ladies at the tour desk were also very helpful in helping us find tours and attractions. We loved our stay and cannot wait to go back!!!!
mollij96
Exceptional room attendant
Reviewed 17 march, 2023
Hilton, our room attendant was outstanding. He went above and beyond the basics, and anticipated our needs without our having to ask. He helped make our stay comfortable and enjoyable. And his towel sculptures, were delightful!
Climber110367
Not sure if it's Citi Prestige or Royal Sonesta - but very disappointing
Reviewed 13 march, 2023
We exchanged Prestige points for a stay at the Royal Sonesta San Juan. We arrived at about 12:30 pm and got through the line and to the check in desk around 1pm. We were told our "room wasn't ready just yet", but we could have an available room for $120 for what was at that time 2 hours to check in. I shared my experience that this is highly unusual. The desk clerk ensured us that he would call us as soon as a suitable room became available. We went out to the beach and had lunch - still no room. I approached the from desk at 2:45 and miraculously, our room was ready, I asked Andrea how long it had been ready to be told it must of just came available. Ok experienced travelers, we know a scam when we see one, This is simple ploy to hold the start of one's vacation hostage until the defined check in time for a ransom of $120. Ok, we get out room - characterized in our Citi Prestige confirmation as a "lagoon view". We can see the whole parking lot, but no lagoon. I called guest relations to be told that a lagoon view is a city view. No explanation on how this is possible but certainly a let down from our expectations. From what I understand, rooms on this side of the hotel on a higher floor in fact have a lagoon view (as per the Bellman). So who's to blame for this bait and switch: the Royal Sonesta for delivering the wrong room of Citi Prestige for not checking on what their members are actually getting for their hard earned points.
509richc
Avoid at all cost
Reviewed 12 march, 2023
Absolutely the worst service and accommodations I’ve had in forever. When we checked in, we brought our bags in with us. We needed to leave to park the car ourselves, and when we asked if the front desk would hold our bags, we were told to push them into a corner ourselves because “they might not be safe” if we just left them elsewhere. No offer to take or watch the bags. At check in. At a “4 star” hotel. Front desk staff was rude and tried to gaslight us on late checkout and resort fees ($98 on a $500 after-tax room???). I have never been spoken to the way that Antonio at the front desk spoke to us upon checkout - watch out for him. The rooms stink of mildew, the balconies are dirty and rusty. We had no shampoo or body wash at arrival and had to ask three times over the course of a day before someone finally brought them. Stay far, far away
Compass608064