Better than expected after reading reviewz
Reviewed 9 October, 2021
I booked this for a girly night out but couldn't make it. I contacted the Hotel for a refund, they couldn't do this because I was late in cancelling but they did change the date for me. Correspodence was very quick and helpful. I was a little concerned by reading other reviews of what to expect but I needn't of worried. We had a superior room overlooking the river and it was lovely, comfortable beds and pillows and a good shower. The room was very warm, we had a fan but had to keep the windows open. This was the only downfall because it is on a main road and the traffic doesn't stop. But thats not the Hotels fault. We didn't have breakfast so can't comment on that. There us a key code on the front door which is a plus as I felt much safer knowing only the residents can get in. There is another building with rooms in so if its the hotel you want I would contact them first to make sure that is where you will be staying.
Reviewed 12 September, 2021
Having stayed here 10 years ago with previous warm,welcoming owners, was disappointed to turn up just 5 minutes short of 1-30 book in time, had door shut in my face and made to wait outside by a very grumpy, rude and obnoxious tall bloke, who then transferred me to a different house , to a box room , anyway the first night I was woken at 4am by two males who opened my door as the locks do not work properly, same as a complicated lock system to get in the place, which only works when it wants to, got locked out twice and the grumpy old fella begrudgingly got me in, but with no people skills and an ice cold miserable demeanor , after my first night I was close to going over to the premier inn, but stuck it out by staying out most of day and night, the rooms are good standard but the staff let it down, will never ever go there again, and advise people to look elsewhere, and a better hotel.....this was just awful
Reviewed 15 August, 2021
Well where do you start ? Arrived to find that the photos give you a false sense of what your in for. The only good thing about this place is you are welcomed by the people, but that’s all, when you asked for parking passes all you get is negative replies, and arguing statements like “check your bookings “ so unless you ask for parking and breakfast “ you get nothing.
Rooms are small and stink, beds are old, basically this place makes Faulty Towers look like the Hilton !!!!
Riverside hell even the rats won't entertain.
Reviewed 26 July, 2021
Abort this hotel at all costs needs closing down ASAP would rather be on death row!! Stayed here few weeks back and I am still having nightmares! At least im not falling out of my bed now mind!! Found a bloody blanket and atleast 30 overgrown pubes in my cot bed!! Wish I was making this up!!
Reviewed 16 July, 2021
This is NOT a hotel. Premier rooms are photographed but, like other reviews, we arrived at the Riverside hotel, only to be then taken to an attic room in a house down the road where there was no reception or anyone to report other badly behaved guests that kept us awake all night.