A Bed & The Basics
Reviewed 12 March, 2020
The rooms are small and very basic. But who wants to spend a lot of time in a motel room when you have one of the best cities in the world at your door! There are no fridge or coffee making facilities in the room, but coffee and pastries are set out for breakfast on the ground floor. The staff are very helpful and the building is safe and secure.
25th Wedding Anniversary
Reviewed 16 January, 2020
DO NOT BOOK.
This is at best a 1 star stay. Total disappointment. An American faulty towers. Lifts don’t work, heating bangs all night, and no hot water.
Staff profess it’s new news, reviews say otherwise. You can do so much better in NYC. Book the Parker Meridian - a really treat.
Ignore the bad reviews
Reviewed 14 December, 2019
First of all, there were absolutely NO bedbugs. Yes the hotel is old but it is clean. Showers are hot and beds are comfortable. Free coffee and pastries in the morning. Rooms are small but who stays in their rooms in NYC except to sleep? Hudson Yards is amazing and just 2 blocks from the hotel. Everything else is within walking distance or accessible by subway. Perfect place to stay If you’re seeing something at Madison Square Garden. If you’re in a hurry all the time don’t stay here. Elevators and housekeeping are very slow. Front desk staff are friendly.
Worse hotel we've ever stayed in
Reviewed 8 December, 2019
I don't even know where to start. The check in was confusing as we had not ordered breakfast yet were charged $20 for pastries...apparently it is a standard charge. They charged $100 to our credit card for any potential damage and in case we smoked in the room. We are in our 60s, non smokers who are unlikely to be having wild parties.
There were little insects in the bed which I've discovered are bed bugs (see images) that gave me hives on my legs and incredibly itchy. We've never come across anything like this before and it's very disturbing.
The facilities are awful, everything is damaged, cracked and grubby. It all needs ripping out and given a good clean. The carpet was stained and threadbare.
There was no bath mat, hand towels or face cloths on the 3rd day when we returned late in the evening.
The paintwork and decor is awful.5..it was depressing to be in the room. The h6eater/aircon was jammed against the beds as there was so little room...which is worrying so we turned it off when we went to bed in case it caught fire.
The only good thing was the location...we stayed out all the time to make the most of our time in New York.
One of the tiny insects that we're in the bedding which caused itching and hives.
Insects crawled in and out of the cracks
Sockets were cracked, look like it's been that way for some time. We reported the metal tissue cover which kept falling off and they sorted that.
Lampshades were worn and tired
Threadbare and stained carpet
Cracks on wash basin
Reviewed 20 November, 2019
I usually don’t complain, but I had to in this case.
The room smelled strongly of stale smoke. The sink was clogged on the day we arrived (they did fix this issue). The bed squeaked with every movement, waking me up every time i turned. Hot air was coming through vent even After the heater was turned off. There was not even a bottle of water in the room and when i tried to get water from a vending machine for the price of $3.00, it ate all the money. The in room phone kept giving busy signal every time I tried to call to the concierge or to hotel services. When i finally went downstairs and complained, they smiled nicely and promised to send somebody to fix the problems. I ask how they’re going to fix the issue of the stale smoke smell. So they basically blew me off. I did not get a different room, the sink was very fixed, but the room continued to smell, the bed continues to squeaked every motion. I was in New York for one night to see my daughter who I haven’t seen for two months. It was a very busy day for us and it was the only night we’re going to spend together I did not want to turn it into the night of complaints at the staff. So I chose to stay in this very very sub -optimal room that they call superior. My daughter will be studying in New York for the next 4 years, I will never go back to this hotel. The worst stay ever.