Hotel Santa Fe, Hacienda & Spa

Starting at

$ 224

TripAdvisor Review

Based on 2114 review

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This charming hotel can be found in Santa Fe. Pets are not allowed at this accommodation.

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Property Info

This charming hotel can be found in Santa Fe. Pets are not allowed at this accommodation.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool.
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
Luggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1348

  • Very Good

    489

  • Good

    177

  • Reasonable

    64

  • Bad

    36

Travelers profile
  • Business

    240

  • Couples

    896

  • Solo travel

    98

  • Family

    415

  • Friends getaway

    220

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Family vacation

Reviewed 22 october, 2021

Hotel was clean and most of the staff was friendly.. but the restaurant was so mixed up.. they messed up most of the orders .. we had breakfast there 4 days .. not one day was our orders right.. today my messed up plate came with already use butter pat in foil wrap.. charged for everything extra and you left something out they still charge the full amount.. the staff would never make it in a real restaurant ☹️⭐️⭐️

geraldinebL9108HK

Even Better Than Anticipated

Reviewed 16 october, 2021

Online photos always look good but in this case the reality was even better! Our suite was large and pleasantly furnished, the staff was super friendly, and the location was awesome for walking to shops, restaurants, historic sites and Santa Fe Plaza.

Catjim01845

Rethink your reservation here

Reviewed 8 october, 2021

The hotel is over rated. There is no housekeeping and the rooms have accessories for comfort removed due to COVID. A daily resort fee of $12 is charged. Isn’t that what the price of a room covers? Other hotels don’t charge you to use the pool, WiFi and exercise room. Seems greedy. And, no reduction in cost for the lack of housekeeping or other amenities due to Covid. Management should rethink customer service and appreciation.

Victoria D

Excellent location, shuttle service

Reviewed 30 september, 2021

Rooms are well appointed, we had a small suite with a microwave and refrigerator. The shuttle service is great, you can avoid parking downtown, get a prompt pick up and drop off. There was no charge to park at the hotel, so we left our car and used the shuttle! Amaya restaurant had good food, and with the open glass sliders...it becomes outdoor dining! Much safer in these times. If you have children, make a dining reservation for the teepee. Tea and Coffee was out on our floor each morning, and it was very good/strong coffee.

Mary H

Doesn't live up to the hype

Reviewed 29 september, 2021

The best thing I can say about this hotel is that it is nice looking and it has a good shuttle service anywhere you want to go in the area. The room was pretty basic and not exceptionally clean. Breakfast is not included and there is no valet parking. Coffee is hit or miss as to when it will be available in the AM and the front desk personnel are not very accommodating. When asked if there is help for our luggage, the front desk person pointed to the cart. The mask wearing was hit or miss. There is a restaurant in the hotel and the food and service were good. We were in hotels for three weeks during this trip and this was the most expensive hotel we stayed in. It was definitely not worth the money.

Karen W