Hilton Chicago/Oak Lawn
More details
1
Quarto, 1 cama King, vista para a cidade
Max. 3 adults and 2 children
1
Quarto, 1 cama King
Max. 3 adults and 2 children
1
Quarto, 2 camas Queen, acessível (Hearing)
Max. 4 adults and 3 children
1
Quarto, 2 camas Queen, vista para a cidade
Max. 5 adults and 4 children
1
Quarto, 1 cama King, acessível, banheira
Max. 3 adults and 2 children
1
Quarto, 1 cama King, acessível (Roll-in Shower)
Max. 3 adults and 2 children
1
Quarto, 2 camas Queen
Max. 5 adults and 4 children
Property Info
Check-out ends at: 12:00
9333 S Cicero Ave - Oak Lawn, Illinois - U.S - 60453
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
413
Very Good
293
Good
189
Reasonable
83
Bad
99
Travelers profile
Business
388
Couples
137
Solo travel
77
Family
315
Friends getaway
69
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Customer Service Training Could Help
Reviewed 18 february, 2023
As a Hilton Diamond member, I would hope that the customer service experience would mirror the diamond member benefits. The Oak Lawn Hilton certainly should consider advanced customer service training. After being placed on hold (for 11 minutes) by Amber, she returned only to offer rude/sarcastic responses. I am quite disappointed. I will most assuredly cancel my upcoming reservation along with eliminating the Oak Lawn Hilton from future family/business travel considerations. Giving a 1 rating only because ZERO is not an option.
Thurmon24
Excellent Hotel
Reviewed 5 february, 2023
Very nice place to stay. Family friendly. Employees were very concerned when they found out the reason for our trip. Would recommend this hotel for everyone that has a reason to go to Christ Hospital early in the morning. Less then a 5 min drive and we made it for a 6 am check in.
mrsprhillracing5656
Disappointed
Reviewed 30 january, 2023
That was very disappointed with my two-day stay the only thing that I asked was there be a tub there I'm 78 years old I didn't I didn't want to call the front desk moved to another room I had already sent prior notifications to what my expectations were
parisburns32
Confirmed, guaranteed reservation, but no room upon arrival
Reviewed 27 december, 2022
How can it be that you have a reservation confirmed in writing and guaranteed to a credit card, and you've even selected a specific room in the app (from among about two dozen available), then arrive three hours later to be told there are no rooms available and they're oversold? This is sheer incompetence and complete lack of regard for customer service. The front desk was a mess, with a long line of weary travelers expecting their rooms. No general announcement was made that they actually had no rooms. People were just made to stand in an unmoving line while two slow-moving clerks stared at their computers screens. I expect this kind of raw, sadistic incompetence from the airlines, not Hilton.
Steve S
Forget about the airport shuttle they supposedly offer!
Reviewed 7 december, 2022
We stayed here since it was a “full-service” hotel near Midway Airport with a free airport shuttle service. Was told prior to checking in that I had to call the driver to schedule but they never would answer after numerous calls. Ended up taking a Lyft out of our own pocket to get there. Asked if we could take the shuttle back at check-in and was told yes, the driver will be here tomorrow. Only for me to find out the next day that they didn’t have a shuttle driver for the next 4 days. This then left me to have to get pay out of pocket for another Lyft. Why do you offer a service you have no intention of providing to your guests? Bathrooms are incredibly cramped and small. Also, the area around the hotel is very sketchy. Security in the lobby wear bullet proof vests. Next time I’ll stay somewhere else for sure.
Ldybug16