Check-out ends at: 11:00
9333 S Cicero Ave, Oak Lawn, IL 60453, USA - Oak Lawn, Illinois - U.S - 60453
Check-out ends at: 11:00
NOT a good value. Minimal perks.
Reviewed 3 september, 2022
No comp breakfast. Breakfast was $17.00 per person and not even free coffee in the lobby. Even motel 6 does that! One in room coffee for 2 people for 3 days between maid service. Drape was falling from the ceiling. Slightly funky smell. Would not honor price quoted by the front desk. Will not stay again.
Good people. Not so good hotel.
Reviewed 13 august, 2022
The one positive thing I can say is that the staff were very nice and provided excellent customer service. Other than that that the stay was awful. I had to request my room to be cleaned three times before it was even decent to go in. The morning breakfast was about $16, My employer was paying for it otherwise I never would’ve purchased it. The hotel lobby is pretty but obviously the rooms were never tended to. Stay elsewhere if you can
Reviewed 4 august, 2022
Dirty hotel. Floors were not clean in room or elevator. Cigarette butts all over the grounds. Water damage/peeling paint in bathroom. AND the American Flag was tattered and torn. Worst stay in Chicago ever. Basic breakfast was $18.00. NEVER again. Not enough towels or coffee in room. Employees playing on cellphone.I could go on and on...
A nice stay
Reviewed 26 july, 2022
The Hilton Chicago/Oak Lawn is away from busy downtown and gives a taste of the suburbs. The hotel has seen many upgrades and is clean and comfortable. Be warned, however, that the elevators are notoriously slow and the first-floor restaurant's service is spotty.
Catalytic converter stolen from car while it was parked at this hotel
Reviewed 19 july, 2022
I traveled to Chicago to celebrate my parents' 50th anniversary. They were kind enough to lend me their car so that I could get to and from their house and the hotel. On the first night of my stay, the catalytic converter stolen was from it, and significant damage was done to the underside of the vehicle during the theft. The car had to be towed to a mechanic, and the estimate to repair it has in the $3k - $4k range. When I spoke to the manager on duty, I felt like I was being blown off. He said that is crime was pretty common in the area and it had happened to a Hilton vehicle that was parked in the same lot. He told me that they did not have security cameras but that someone checked the lot "once in a while" over night. He told me that there was nothing he could do. On my way out, I noticed a sign posted in the lot that said that the hotel was "not responsible" for vehicles that are damaged, stolen, or broken in to. This was pretty baffling to me. The manager acknowledged that he knows this crime is common in the city, and even that it happens in the Hilton parking lot. If the hotel is aware of (and affected by) this crime, they should do more to deter or prevent it, or at least alert guests about it. Maybe there's a security guard checking the parking lot, but I was in an out of the hotel at many different hours of the day (and had a 10th floor window facing the lot) and never saw a security guard anywhere, let alone someone in a vehicle patrolling the lot. Until changes are made to protect the property of guests, I will not be returning.