À la Cour d'Alsace - Hôtel-Restaurant

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$ 221

TripAdvisor Review

Based on 772 review

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Obernai, a town that is internationally celebrated, prides itself on being the second most visited town in Bas-Rhin, Alsace (in eastern France), after Strasbourg, the European capital. Located on the wine route and nestled at the foot of the Vosges mountains and Mont Sainte Odile, Obernai is truly e...

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Property Info

Obernai, a town that is internationally celebrated, prides itself on being the second most visited town in Bas-Rhin, Alsace (in eastern France), after Strasbourg, the European capital. Located on the wine route and nestled at the foot of the Vosges mountains and Mont Sainte Odile, Obernai is truly enchanting. Strasbourg-Entzheim Airport is approximately 18 km from this charming historical hotel. This former manor house of the Baron de Gail family has been transformed into a hotel whose refined charm conveys an atmosphere of intimacy to its guests. The stylishly renovated buildings of the hotel...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

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Travelers rating
  • Excellent

    447

  • Very Good

    245

  • Good

    56

  • Reasonable

    16

  • Bad

    8

Travelers profile
  • Business

    40

  • Couples

    498

  • Solo travel

    8

  • Family

    114

  • Friends getaway

    50

Scores Summary
  • Cleanliness

  • Location

  • Rooms

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  • Value

Shame to Obernai Hospitality

Reviewed 21 october, 2021

Obernai is a beautiful jewel of a place. At The Hotel La Cour Alsace; We were very happy that our acquaintances introduced this place so we went. We booked 2 massages for us as a Spa is advertised in collaboration with a professional in house enterprise. Booked at 5 PM to arrive 30 mins in advance as recommended under threat of penalising clients for every minute of delay. Spa is run in a Guest room No 109 about 12 to 15 Sq meters in total out of Spa, to walk in the cold 75 Mts. One Masseuse comes in 20 mins to 5 PM to open an icy cold room with just 1 treatment bed - that too 'not chauffant'. No second masseuse and no 2nd treatment table? The masseuse agreed with us and apologized for the room condition; we cancelled, as it was unsuitable for treatment for 2 in a 12 Sq M area with 4 people was dangerous & unsafe in Covid days with icy cold temperature in the room. We called the reception from this room109 and a Male Receptionist apologised & cancelled the massages. We went to the Sauna where the Receptionist no 2 Tamara barges only to tell us that she will impose a charge of the cost of the Massages as they outsource the services. My wife was horrified at this behaviour to breach the privacy & so was I. Shockingly rude. Heavens would not fall to have waited. No apologies from the Hotel at all. After considerable painful arguments it was agreed to delete the charge for the Massages and gave a hand written bill for E 429 as the Hotel software does not have the possibility to print Bills - Highly questionable policy. Receptionist No 3 Sandra, next morning, starts re arguing & rudely refuses to give a bill - We paid the E 429 as agreed by Sandra but no bill till today 21.10.2021. This is the policy in this Hotel that is being run as an Army camp holding Guests to ransom as they please. There is no Management that is anywhere close to a Hospitality industry. Sandra was to send the bill by email latest by Monday 18 October - today being 21 October there is no Bill. I do not recommend this Hotel to any visitors and do not have to go through this ordeal. We did not feel secure and welcome which should be the first priority of a Management that is lacking at Cour d’Alsace. - Yajiv AGH

yajivv

Great location and quiet room

Reviewed 17 september, 2021

Quiet room had table with chairs, armchair, safe, shower that actually did not spray all over bathroom. Could use a little updating. Great location. Maids didn't always replace used items. Front desk isn't manned 100% so need to check back. Also not everyone is as helpful as others on duty. Great location. Nice restaurant onsite.

Kate C

All started so well but then.......

Reviewed 2 august, 2021

We booked this hotel for one night in a superior room costing 185 euro, we arrived at around 15:00hrs and booked in. Our room was on the second floor with no lift, Ok we are 70 ish but fit. I then went to the sauna but it wasn't turned on so I called the front desk and was informed that they had forgot to turn it on. I spent the time waiting for the sauna to heat up in the swimming pool, there I spoke to a Dutchman who informed me that the sauna was rarely tuned on. No such thing as a small bit for economy! After my sauna I returned to our room and found that the sprinkler system was leaking and water was pouring out. I called the front desk, they came and it was decided to change our room. No assistance was offered for the baggage. We were given a key to a new room, again on the second floor, no lift. In the room there was a strong smell of damp, so I explained that we could not accept the room so they offered us another room on the first floor with a lift, it was a room for handy-caped. First room was superb and about about 40 sq m the second was sombre and about 30 sq m the third was 15-20 sq m. Each time we we unaccompanied and offered no help with baggage. We returned to the reception and explained that we didn't want the last room and were informed by a rather arrogant receptionist that they had a better room but that we would have to pay a supplement. They were unable to fulfil their engagement and we would have to pay more. Not being able to believe what I was hearing and getting very annoyed by the tone of voice of the receptionist I asked to see the Manager. He arrived with the same attitude as his receptionist, mentioned that we had booked via Bookings.com anyway, not sure what he meant by that. The room that smelt could be fixed by turning on the AC. No he was not prepared to give us a suitable room unless we paid a supplement. He went on to say that we would find that all of the other hotels would be full if we were to try to change hotels, I found another with one phone call. I have suspicions about the relationship between the two, otherwise I can not understand their attitude. My partner has contacted the hotel by email about being reimbursed and has had a very strange email back from the receptionist demanding an apology for our rude and childish behaviour and for our aggressiveness and insulting behaviour. WOW, sorry I'm not very good at dealing with this level. I wonder who owns this establishment.

608douglas

Overrated and outdated!

Reviewed 18 september, 2020

Very overrated hotel. We booked based on reviews and the 4 stars. No way this is 4 stars hotel: the rooms are from the 80's, with old carpet, old furniture and curtains. There was no elevator so we had to pick up the luggage for a family for 5 days via a very narrow stair. No one helped or offered to help. The staff has no idea what customer service means: no info of what you could do, no questions about the stay, no smiles. Stay only if you are on transit, no way for a longer holiday.

EmilBCN

Mixed feelings

Reviewed 8 august, 2020

I always read the reviews op Tripadvisor before taking a final decision on a booking. This was also the case when I had to book a hotel in Obernai. Looking at all the fine reviews about La Cour d'Alsace I decided to go ahead make the reservation. But I am now quite disappointed! Already at check-in, I was surprised that the person welcoming us was a trainee on her second day and did not have a clue how to go about her work. I had asked for a room with 2 separate beds but got a room with one big bed. E.g. offered us a place in the restaurant which was already fully booked and showed us the staircase to go up to the room instead of the elevator. The room itself was fine but there was a small window at the end of it so it was quite dark. Access to the bathroom was down steps which is not very safe. Amenities in the bathroom were old and needed repair (flusher of the loo was loose and handle had to be pulled). We had not made a booking including breakfast: I checked if I could find the price of a breakfast anywhere on the site or the reviews but there is NO mention of this anywhere. Asking reception gave no reply. Not nice to find out that there is a fee of € 18,00 p/p for a small breakfast (perhaps due to Corona). Positive point is that the hotel was clean. We did not make use of the pool and the many massage options which quite a number of guests seem to have chosen for. Good parking space. Sorry, but next time it will be a different hotel in Obernai

Max C