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Beautiful hotel in Offenburg
Opinión escrita el 18 de Septiembre de 2021
This hotel has a lot of character and has very comfortable rooms. A lot of pleasant details in the room. Friendly employees. We loved the design of this hotel: the old buildings connected with modern architecture.
The only thing: the restaurant was fully booked for dinner when we booked in the morning so we had to have diner elsewhere in town. Hoteliers have to make choices because of COVID. But still I don't understand why hotel guests don't get priority when booking a table in the hotel restaurant.
Luxurious hotel with unfortunaly minors
Opinión escrita el 4 de Agosto de 2021
It is a beautiful, luxurious hotel with a beautiful appearance. But at the moment there are too many omissions for us so that we would not recommend the hotel to our circle of acquaintances. And that's a shame. For ourselves; we would consider a next overnight stay when the points raised by us have improved significantly.
The building; what a marvelous job has been done to create an atmosphere of luxury. The amount of detail, materials used, parking facilities, overall cleanliness, bedding, towels, items provided for personal hygiene were all up to the standard one would expect with a hotel of the “designer hotel” category. Chapeau!
€8,- for a liter of water! We were very unpleasantly surprised that we were charged €24,- for 3 litres of what was referred to as “Stilles tafelwasser”. On the moments we requested for tap water staff did not explain to us that it would be charged at €8,- a liter. On the morning of checkout paying our final bill, we asked for an explanation and staff mentioned that what we had been served was actually “filtered” water. Even a bottle of water is usually cheaper at hotels. Ans what is wrong with your local tap water? A major setback. We feel that for a hotel of the Liberty’s standing and from moral sense tap water, whether filtered or not, should come as a standard service and should not be offered at an extra cost. In the end we have paid the €24,- but it was a disappointment that detracted from the overall experience. A real pity. It feels like cheating and unnecessary.
We know that the Corona pandemic has been a major setback for everyone, we understand that you as a hotel have to start everything again. But we have experienced that the staff is not yet able to provide the desired level of service that can be expected at a hotel like yours. The employees are extremely friendly but lack the skills that are fashionable in this industry. The required competencies must be better developed in order to be able to offer the right level of hospitality experience.
Opinión escrita el 28 de Decembre de 2019
Stunning hotel , old prison refurbished to a very high standard, food it fantastic, really friendly staff always willing to help , room have everything you need. Bed are so comfy and cleaned daily, wood defo recommend
The only jail you will want to break into
Opinión escrita el 25 de Decembre de 2019
Superb! Hard to say more. From the common areas, to the layout, to the bedding to the toiletries to the history to the restaurant... All simply Superb. Had seen the hotel for a while and wanted to try it out. We did and have to say it easily ranks as one our favorites. Was not expecting the level of service to be as good as it was.
- Free parking
- Coffee service in the room
- Consistent wifi throughout the hotel
- Great breakfast that included sparkling
- Big room
- Great bedding
- Delicious evening meal
- Ritual branded mini toiletries
- complimentary soft drinks in the mini fridge
- good customer service
- great history of the property
Nothing to complain about
Great stay would recommend and will come back.
Am wondering what other prisons are like
Opinión escrita el 15 de Agosto de 2019
What a great experience. The prison-to-hotel conversion is nothing less than stunningly well done. The service was excellent and breakfast was superb with great choice.
We brought our Labrador with us, and he was given the royal treatment with his own food bowl, silk blanket and lots of attention at both the restaurant and in the bar.
The restaurant/bar area is great to hang out in while appreciating the architecture and an incredible yet simple floor-to-ceiling book case.
We’ll for sure be back to use as base for continued exploration of the Black Forest and Alsace.