Grizzly Jacks Grand Bear Resort

To start off with the positives, the waterpark and the arcade were fun and served as a good getaway for the weekend. Unfortunately, it was all very small, the rooms were outdated, the outdoor area is abandoned, and the food service is not good. My friends and I had to leave the restaurant because of the service.

Extended stay we were here from out of town to work have stayed here at hotel last five years they put us in a villa this time after 30 days moved us to a different unit because they said ours was being renovated a day notice working nights we had to move to a unit that was very unkept see pictures below the manager is rude and doesn’t return messages have several things broken and black mold growing in the bathroom the hot tub run the water out the duct below! VERY disappointed and unsatisfied with the way this place is run and will be contacting better business bureau in addition to the state for not honoring the tax credit after 30 days because there was no renovation on our old unit it’s should be on this unit very pathetic!! few pictures below would not let me add more the upstairs deck wood is rotted all around top rail safety issue for any child to be out on! I would be disgusted if I brought my children to this as a vacation getaway! Also no curtains blanket hung up, fan don’t work in bedroom don’t ever wait for maintenance to come because they don’t come even after they say they are! Rude and uneducated workers. Save your money the place and staff will definitely disappoint.

I had horrible customer service when trying to book a cabin. I looked online and could see that the cabin was available for the dates I wanted but had to call to receive my husband’s veterans discount, when I called and talked to the front desk to ask questions before booking I was told they didn’t have availability for a cabin on my dates, I then checked online again and it was available so I called reservations (the only time I had good customer service) and booked our room. When we arrived to the cabin it had not been cleaned the floors left our feet black it was so dirty, the toilet on the main level didn’t flush, the shower in the basement had no hot water, and the master jacuzzi was not working properly. We had maintenance come to look at it and he said he don’t have parts for the toilet or basement shower, so those just didn’t work for our stay, he said he fixed the jacuzzi in the master but when we turned it on it shot out black debris from the jets, so that was unable to be used.

This resort has it all in a great value. They have a inside water park, mini golf course, hot tub for 15 people. A wonderful and very helpful and happy staff. The comfort of the room was exceptional. The breakfast was everything to our liking, delicious, hot and served with a smile. I would highly recommend this resort to anyone wanting to get-away and yet feel so at home when you get there.

Stayed here for a few days during the week and had no problems during the stay, except that the stopper in our tub did not work. Let the front desk know on our way out. We stayed during the week, so the resort had only a few guests staying. The room was clean and bed was comfortable. Large flat screen tv. We ate at the restaurant. Excellent food and service, a tad over priced. Hotel staff was all very friendly. The shower had great water pressure and we were on the third floor. We used the water park one time, mostly for my one year old's enjoyment. The air temperature in the water park is warm, the kiddie pool is very warm, and the regular pool was 85 degrees. Yes, there is some discoloration from iron in the water, but nothing to actually worry about. With covid, there were no slides and you have to sign up for a time slot, but none of that was a big deal for us. Overall, a good stay.