Opinión escrita el 16 de Marzo de 2017
La atención muy buena, los desayunos muy buenos y esta bien ubicado. Tienes cerca algunos restaurantes y un mall relativamente cerca. Las habitaciones son muy cómodas y espaciosas. La atención del personal en todas sus áreas es muy buena.
Current renovations underway & Hilton safety measures continuing
Opinión escrita el 13 de Septiembre de 2021
I had a very good experience in my stay at this property beginning with my initial call to Jessika to see if an immediate and very early check-in was possible. She was willing and able to accommodate this request as well my additional preferences for highest floor, room location on the hallway and facing direction. The maintenance man was timely and attentive to a request to look at some issues in the room.
The room was clean and comfortable, even though a bit worn, but renovations may be coming to the rooms. Renovations are currently underway in the lobby, sitting and restaurant areas, with new furniture being unloaded from a moving truck and set up during my stay. This Hilton property is continuing with some covid safety measures that have since been discontinued at other properties where I have stayed recently. This hotel continues to have the seal on the room doors to ensure that no one has entered since Housekeeping has prepared the room and also had a wrapper around the tv remote control. They are not quite back to offering a hot breakfast, but do have a cold breakfast with several options to chose from.
The parking lot was very well lit, especially in contrast to the parking lot of the Oyo hotel next door.
Great customer service. Good stay. Likely to stay again.
Opinión escrita el 20 de Julio de 2021
Just left after an excellent 4 night stay. As a Hilton Diamond member I can truly say that this property is being managed well. There were some concerns with some extremely rude front desk agents that the manager himself addressed immediately. He made all of negative experiences positive and they will keep me as a customer. On the other side, the hotel is well maintained and very clean. Housekeeping does a great job. They are in the middle of an upgrade to meet the new garden inn standards and decor and I am sure this will make the hotel even better. No concerns at all with any of the hotel services or cleanliness.
Mostly Good; Needs Some Improvement
Opinión escrita el 12 de Julio de 2021
As a regular guest at various Hilton hotels, I have come to expect certain things, and while this particular Garden Inn did meet most expectations, there were some others that were not met.
I stayed at this hotel recently with my partner for a fun/relaxing weekend in OKC, and to attend a friend's housewarming party. Upon arrival, which was pretty late at night (after 9:30), the front desk clerk was incredibly friendly and helpful. Since I used the mobile check-in feature, we simply needed an extra room key which was quickly provided. When we got to our room however, the thermostat was set to 81...EIGHTY ONE...in the middle of summer, in Central Oklahoma. My partner immediately turned down the thermostat to a comfortable temperature, but seeing as the HVAC unit doesn't work quickly, it took a long time for the room/suite to cool down. In fact, by the time we left again around 11:00 to go see some friends, the room had only cooled down to around 79 degrees. Thankfully, by the time we returned around 2:45, it had gotten down to a slightly more comfortable 74 (but still much warmer than what we're used to at home). On the plus side, the room was clean and well appointed. There were plenty of towels and pillows, and everything seemed to be in order that way.
The next morning, I was disappointed to learn that the hotel is temporarily not able to provide a full menu of breakfast options. We were looking forward to a hot breakfast...eggs, bacon, waffles, etc...that most Garden Inns provide, but because of ongoing remodels, the kitchen is mostly closed. My partner and I did checkout the gym area and the pool (though we didn't swim), and everything seemed to be well kept and clean. The gym equipment was nearly brand new and quite fancy, so kudos for that.
All that said, I would stay here again...but ONLY once the remodel is complete, they start offering full breakfast again, and if they improve the air flow in their guest rooms. The staff was definitely friendly and helpful, and the rooms were clean and smelled good. But as someone who has slept on park benches and used leaves for toilet paper in the past, I really don't require much. :)
Opinión escrita el 30 de Junio de 2021
The staff was not friendly. The beds were incredibly hard. The pool was cloudy and green. The hot tub had a layer of dirt at the bottom of it. Was given a hard time when the staff was asked to give a refund