Extended Stay America - Los Angeles - Ontario Airport

Starting at

$ 141

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Lobby
Lobby

TripAdvisor Review

Based on 173 review

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This cosy hotel is situated in Ontario. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas.

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Property Info

This cosy hotel is situated in Ontario. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentFree wireless internetWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentIn-room accessibilityReception (limited hours)Wheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sFree self parking

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    83

  • Very Good

    27

  • Good

    17

  • Reasonable

    13

  • Bad

    33

Travelers profile
  • Business

    69

  • Couples

    19

  • Solo travel

    20

  • Family

    42

  • Friends getaway

    6

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Bare Room, missing amenities.

Reviewed 23 may, 2021

This hotel advertises "fully equipped kitchens," yet had no dishes, nor pots or pans. We had to ask at the front desk. Rather than getting any, what we got was an apology. We had to wait, until they could get us some “clean” pans. (They were eventually cleaned after we washed them.) We found the first set of silverware they gave us had old food particles on them, and we had to ask for another set. There’s no dish drainer, so we had to towel dry the dishes after we washed their dirty dishes. We had to go back to the front desk repeatedly to get towels. The next morning, they STILL did not have clean dishes. Extended Stay’s customer service says the lack of pots and pans is due to a new policy, so they are not planning to fix this issue. They advertise the rooms come with an iron and ironing board, but the room was not so equipped. The room also has a nice table to sit at to eat, but no chairs! We asked for chairs from the front desk, and they brought us office chairs that were dirty. (The did not have the chairs that the rooms usually have.) So, ultimately, we were not able to use the kitchen. We paid extra for a room with a kitchen, then could not use it. They advertise free high-speed Wi-Fi. When you actually use it, however, it is slow Wi-Fi. But for a price, you may purchase the higher tier speed that they had claimed was free. They say “pets are welcome,” and fail to mention the fee. However, the pet fee can be expected, and it is very reasonable. The front desk even waived it, without our needing to ask. They seem to be aware that the website fails to mention the fee. We were unpleasantly surprised to discover the room was not carpeted. This posed a problem for our small, elderly dog, who could not walk on the smooth surface. Had we known the room was not carpeted, we would not have booked it. We also paid extra for a king size bed, hoping for some extra comfort. I don’t mind a hard bed, but the bed was lumpy. The pillows were small designer pillows. They looked nice on the bed, but there are too small for comfort. I have stayed at many Extended Stay properties with no problems like these in the past, even during the pandemic. It seems this may be a problem only at this property. This was the first time I was using them for a recreational trip. My fiancé, needless to say, was not impressed. This was her first time at an Extended Stay, and probably her last. We now have a trust issue with Extended Stay, and probably will not be using them in the future.

E2578YVduncanm

Extended my stay

Reviewed 26 march, 2021

Customer service was very professional. Hotel was clean n quite . I have decided to extend my stay for another week. Rooms were great and comfortable. I was able to have guest and family without any issues and greatly appreciate that.

rayaG3901LO

Enjoyable Stay

Reviewed 2 march, 2021

Bria was so helpful and reassuring. While no one else seemed to be there to help, she fixed the situation and was so nice during the process. Had stayed there nights before and the previous staff was no where to be Great stay overall thanks to her. Will definitely go back thanks to the hospitality . Thanks Extended stay and thanks Bria!

M1338HKsandyh

Great stay

Reviewed 23 february, 2021

Currently enjoying my extending stay studio. The third floor isn’t too bad once you get used to the stairs! Brianna and Alex were very polite and efficient with extending my stay. Alex always makes sure I have clean towels! Come here if you want to have a pleasant experience!

JoyiKiLL

Worst "hotel" Ever

Reviewed 24 november, 2020

Filthy, garbage and dig sh** everywhere outside and tracked onto the already disgusting hall carpet. Drug dealers in the parking lot. Staff charged card up front and refused to refund so we could leave.

TomW29414