Based on 186 review
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Come experience the Gateway to Ontario at the Holiday Inn Express & Suites Ontario Airport with 120 spacious guest accommodations and over 3,000 square feet of meeting/banquet space. Guests will enjoy cozy, spacious rooms, complimentary Stay Smart® full American breakfast bar, complimentary high- speed wireless Internet access, complimentary business center as well as 24 hour fitness center. Ideally situated at the intersection of major freeways I-10, I-60 and I-15 and minutes from the Ontario International Airport, our hotel provides guests with easy access to city center.
Check-out ends at: 11:00
Reviewed 25 february, 2020
In a more of an industrial area, adjacent to the Ontario airport. Clean and comfortable. Beds are firm and comfy. My room has two queen beds. Free WiFi and flat panel TV. Would recommend, but not as a destination hotel. Perfect for business.
Explaining the complaint below...
Reviewed 25 february, 2020
I usually like to write positive reviews. So I'll start with...the hotel itself was quite nice. The checkin staff was friendly. The hotel was clean. The room was comfortable. So if I was just rating the hotel alone, it would probably be 5 stars. However, one big item ruined all the good for us. The room service, or lack thereof. Please learn from our mistake, and avoid using it. We called at 6:36pm to order dinner (we checked the exact time later when wondering how long it had taken), and were told that they quote 45 minutes to an hour, but that the order ususally arives sooner. One hour and 10 minutes later, they called to say that one of our items was out, and asked for our next choice. We were then told it sould only be a few more minutes. At 8:45. when the 3 hungry kids should have been getting ready for bed. we called again . After being put on hold for nine more minutes, a woman gave an excuse about them getting really busy, said that our order was now in the oven, and that it should be delivered pretty soon. Never did she apologize, nor did she offer a disscount for our extremelhy long wait. Two minutes after we hung up with her (now 8:57pm), a knock on our door was the delivery gentleman. So obviously the woman on the phone was lying to us, making up a story to try to cover for their blunder! Happy to FINALLY have our food....the salad was good. That's all the positive I can say about the meals (averaging $17 per person x 5), as the pizza and the pasta dishes were barely warm, and tasteless! We were completly disappointed with the whole outcome, teaching us not to use room service again.
Clean, comfortable and reasonable!
Reviewed 22 october, 2019
Very clean and well-appointed rooms and comfortable bed, (subjective, of course). Easy parking, but a bit difficult to find the hotel due to a non-illuminated sign. Thank God for GPS. The check-in desk was very courteous and helpful.
Clean rooms with insane bees
Reviewed 14 september, 2019
Service and cleanliness is superb. Breakfast is good even if the menu variations is limited. Friendly staff but security is lacking on nights and dawns when their presence is much needed. Also they were painting the facade sod the hotel when I was there and unfortunately- a bee hive was disturbed and started stinging guests, luckily I have no quarrels with bees and I got spared, unfortunately a guest was brought in to the hospital for a major sting attack. Also the way they operate their hydraulic lifts while painting was so unsafe and is not complying with OHSA regulations. No visible barricades where present and guest are allowed to go and walk under their hydraulic lifts even while they are operating it. Told the operator specifically about safety but didn’t even care.
Reviewed 30 june, 2019
The room was newly renovated and very comfortable. Front desk employees were very kind and accommodating. Plenty of food options near by. They are still in the renovation process but that didn’t seem to affect my stay. I would definitely stay again