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TripAdvisor Review
Based on 1833 review
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Central Hotel in Orange County, California. Located off Interstate 5 in Orange, California, ALO Hotel is a California getaway surrounded by Orange County's business and entertainment center. Our boutique hotel in Orange County is minutes from exciting attractions, museums, universities, theme parks,...
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Central Hotel in Orange County, California. Located off Interstate 5 in Orange, California, ALO Hotel is a California getaway surrounded by Orange County's business and entertainment center. Our boutique hotel in Orange County is minutes from exciting attractions, museums, universities, theme parks, sports venues and trendy shopping and dining. Discover inspiring worlds of whimsy at Disneyland® Resort or Disney California Adventure. Cheer for the Los Angeles Angels of Anaheim at Angel Stadium, or rock out to blockbuster concerts at the Honda Center. Business travelers appreciate easy access to...
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TripAdvisor
Excellent
1004
Very Good
560
Good
163
Reasonable
65
Bad
41
Business
228
Couples
329
Solo travel
87
Family
941
Friends getaway
95
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 19 August, 2021
This is a solid budget hotel, not huge problems and was a great value for the price. Came for one night between Disneyland days. It is 3-4 miles from the hotel, but the trade-off for the distance is no parking fee and free breakfast, so it was worth it for us. The rooms were Fine, beds comfortable, free breakfast was good. Knocking off 1 star for two main reasons. First, the showerhead was completely unadjustable. Couldn't aim it in any way, and if you're tall you'll have to crouch. Kind of unacceptable all things considered, have never been able to even re-aim one before. The other problem was only one vending machine for six floors, and it was nearly empty. Also of note, despite what their website implies the ART shuttle does not stop at the hotel, it's a ten minute walk. So if you're going to the parks probably easier to Uber or just drive and pay for parking. But yeah, it was perfectly fine. Would consider it again.
Shrubbo
Reviewed 14 July, 2021
We started in room 611. I asked the staff member checking me us if I could have a room with a nice view for my niece and nephew because it was their first time going to Disneyland. The staff member(s) were amazing in accommodating us but the room was an HORRIBLE disappointment. Our room was so disgusting. It smelled. There was hair (that we knew wasn’t ours) stuck to the walls, bathroom floor the shower curtain and pillowcases. Speaking of pillowcases my nephew was getting ready to go to bed and notice some unknown “brownish red” stains on his pillow. Unacceptable. When I called the front desk they were accommodating again and moved us across the hall. To room 610. Better but still needed work. I chose this hotel based on reviews and was VERY disappointed. Which sucked because the ALL the staff was amazing. Sooo the pillowcase debacle: I was told “it was most likely make-up and it was an old pillowcase.” Hmm so why put it on a guest pillow and you expect us to lay on that?! Do better.
BrandyCandy
Reviewed 22 April, 2021
Hotel is nice but no microwaves in rooms. The hotel actually charges the full incidental fee and charges it to your bank and issues a refund in 5-7 business days. This was not clear to me as a consumer and had to contact my bank for a refund and credit as well as the hotel to see what happened. I have never had a hotel do a full charge and a refund for incidentals even high end hotels like the Hilton. I spent over 1 hour calling bank and hotel to see if there were charges to room as we always take a video of the room when leaving the property for our records. No issues with room but charge debited my account and have to wait a week for $100 incidental charge to be refunded. Just FYI. I have never seen this happen.
TrueReviewer2021
Reviewed 23 January, 2020
I am in the middle of a relatively long stay at the ALO yet again . I will choose this property over 11 or 12 other properties that I have stayed in the area, including Anaheim , Orange and Garden Grove , over the last two years . My daughter attends Chapman University so I visit about once a month and I am also an annual Disney pass holder . The staff here is all excellent , particularly the night crew ( . Very clean and convenient hotel with excellent breakfast free parking but again the stupendous staff is what makes the grade . Thank you as always for your hospitality !
alinag688
Reviewed 20 January, 2020
I had VIP seating for one of the most egregious displays inferior customer service ever performed. My friend and I were charged an early check-in fee of $30, even though our room was ready. When we confronted the stuff with this preposterous policy, they defended it in a way that was neither convincing you were satisfactory. There are plenty of hotels in the area. Select another.
35salv