Check-out ends at: 11:00
37 N Canal Rd, Singapore 059293 - Orchard, Singapore Island - Singapore - 059293
Check-out ends at: 11:00
RE: The customer service
Reviewed 14 september, 2022
The Indian manager was not friendly & not willing to help the customer . Did not feel warm staying there . Asked for more info & was not willing. Wanted to extend a little longer but changed mind. As the attitude was hostile & unwelcoming. Do not deserve a star
Great first nights in Singapore
Reviewed 11 january, 2022
I stayed at this lovely hotel for my first 2 nights in Singapore. The location is perfect in the city centre. The check in was simple and fast for a vtl person like me. I ordered some food and the receptionist dropped it at my room while I was isolating. The Belcony is nice to chill on. Rooms very clean but small but enough space. Bathrooms are nice too. A good hotel!
RUDE customer service
Reviewed 3 july, 2020
Horrific attitude from Champion Hotel City's service staff. Ruined our trip before it even started. Just today, the Singapore Tourism Board put out an advisory saying (STB) that staycations will be allowed, but hotels must apply for permission to STB/MTI (government agencies) as well as let them know about their safe management measures for guests. I asked the hotel if they will be applying for this permission, but I received a reply asking for my "marriage certification to substantiate the reason for honeymoon". NOWHERE did the Government request for guests to furnish such personal particulars. When I sent the hotel links to the STB advisory and other related news coverage to clarify the situation, I was greeted this most unfriendly message: I did not say it’s approved, i just said it’s ON till further notice!!!!! You have also replied to us at 6.14pm on 28th June that you understood the situation! Like I have said, the booking is On for now, please do not spam our reservation email anymore, During these uncertain times, hotel staff should expect queries from guests, especially those who have made the effort to put down bookings and arranged for leaves. When guests who have done their due diligence send over helpful information which they've spent time finding, be appreciative - or at least, don't be rude. I don't think that is asking for much. Horrible experience. Nothing is worth being subjected to such hostile attitudes. It would do Champion Hotel City some good to teach your staff some basic customer service and PR.
Reviewed 16 march, 2020
Great location and reasonably priced, though rooms are quite small (this can be considered a good thing for some people). However, my wife used their hair-dryer, and it was so hot that it burned a large amount of her hair before she realized the big problem that it created.
Budget place getting 5 stars, how can that be???
Reviewed 2 march, 2020
Stayed a week at Champion Hotel City. For the price, I can’t recommend it enough. The single room (twin bed) is marginally larger than a closet, and they managed to fit a bathroom in there too. But the furniture, flooring, and bathroom are all super fresh and updated. Location is very central, close to the river, Chinatown, Raffles place (business), and a train stop. Bed was hard but that’s standard for this part of the world. They did some creative maneuvering with storage so there is no shortage of room for your stuff. I’m a serial over-packer, and I had no trouble. Be warned, though, it’s a lot of under-bed storage so you need to be a bit organized. Only a couple drawers and a small ladder for hanging. It’s not the Mandarin or Marina Bay Sands, but at their price point it’s a 5-star property. Looking forward to the next stay!