Reviewed 24 October, 2021
Stayed here three days while going to Disney. The hotel is easy to get to if you are driving and a close drive to off site restaurants and such. We stayed in the Little Mermaid suites which yes, they are far from the bus stop, restaurant and main pool. If those types of things concern you do not book one of those suites. Finding Nemo would be the closest to the center of everything.
The food was ok, we only had breakfast so I can't speak on the rest. It's priced as one would expect from a hotel AKA Expensive but you pay for the convenience of not having to drive to get food. They have made things easy by being able to purchase food via the app. Same for opening your room door which was pretty cool. Not having to worry about a key was great.
We did not spend time in the pool but they have 3 and each had lifeguards which was nice. They have a few nighttime actives such as movie by the pool and a fire pit where you can roast marshmallows.
The hotel and grounds were very clean. Room was a bit small but we only got a standard room with 2 beds. The bathroom was the tightest. If someone was sitting in the toilet you couldn't open the door without hitting their feet. Happened when my son needed help after using the bathroom. Not a big deal but something to note.
We have an EV and there are no chargers on the property but there is a Tesla Supercharger very close by that's open 24 hours. When I called the hotel to ask they were very confused about what I was asking about and didn't really have any info regarding this.
There is a fee for parking. 14/day which is annoying but expected. The bus to the park was large enough that we didn't have to wait in line to catch it. The app gives you the times so it was easy to plan breakfast and departure times.
There is an arcade that my kids enjoyed. Prices weren't expensive either which I was surprised on but it was good time waster. We were able to check out and still enjoy the arcade before we drove back home.
Great family vacation venue
Reviewed 21 October, 2021
This is the 4th time I have stayed here with our grand kids. Very family friendly and the new skyline makes trips to Epcot and Hollywood studios really easy and fun.
The food is good ( not great) and the online ordering system is confusing at times. The menu is also slimmed down from pre- COVID days.
Bus system to parks also works great ! I personally would ( and have) stay in the lion king suites. Not as noisy and still close to things. I should note the magic bus system has been altered , while operating you now have to handle your own luggage to the bus … enjoy
Reviewed 18 October, 2021
Eight family members were in 2 Finding Nemo suites. We really enjoyed the additional space, 2 bathrooms and “living room” seating in the suites. They were also nicely decorated.
Another outstanding feature of our stay began at check in. Kevin at the front desk was the epitome of outstanding customer service! He was so pleasant and courteous. He also made sure that our suites were next door to each other and in a great location. Kevin got our vacation off to a magical start! Thank you.
Just leaving the resort now
Reviewed 18 October, 2021
With all of the perks eroding away I sew no reason to stay at a Disney resort. They are eliminating magical express in two months to top it off. Everything must be reserved now. No housekeeping either unlike other luxury hotels.
I had a great time in the Magicap Kingdom but this resort is not worth it.
Did NOT feel safe!
Reviewed 12 October, 2021
Disney resorts do security checks, which we are normally fine with.
However, we are not okay with a man tapping on our door while we are showering and NOT saying who he is.
I had to get out of the shower to ask (through the door) who was there and what they wanted. I could not understand what he was saying and he finally said clearly that he was there for a security check I told him "no! not now" he said "I come back in an hour," I felt very uncomfortable with the whole situation.
He came back in an hour, with another man. That made me even more uncomfortable since it was a female that he had talked to earlier.
My husband answered the door and he told us we had to leave the room for him to check it. UMMM, I paid to be in this room? Why am I being told I have to leave it?
We walked out but I made my husband watch. The second man never went into the room so I am not sure why he was even there.
The very next day around the same time, my husband had just gotten out of the shower and I was in the bedroom shower, My husband heard our door open and a man talking to someone. He opened the bathroom door and yelled and the man left our room. If he had walked in a couple of minuted later I would have been in the bedroom undressed. My husband and I were both very upset! He called housekeeping and a lady that said she was the manager was trying to say that they were there for a security check. WHY? He had one the day before?
We talked to the manger at the front desk and he tried to give excuses for everything.
NO excuse for anyone coming into our room without knocking or permission!
I felt like the front desk manger was blowing off our concerns about out security.
I was actually debating filing a police report because these two men were constantly trying to talk to me in the hallways and the one man was always around our door.
I became scared for my safety and did nor feel like the resort cared.
The man was told by a different housekeeping manger not to talk to us anymore but he was still around the rest of the week.
I was actually putting chairs in front of door from that point on because I was so concerned.
They said that they did security checks every other day and housekeeping every other day so That someone would be in our room everyday for our 7 night stay.
However, they were trying to do security checks everyday but we only got housekeeping one day and it was the day before we checked out. We had to call for fresh towels and to have our trash done.
Also, there was one day that I knew they were in our room because we had two drawers pulled out. I NEVER leave drawers pulled out but I also had not even gotten anything out of those drawers that day so I knew someone had opened them.
My security should come before your policy and all I heard was it was their policy instead of them being concerned for my safety.
Had we not had this problem our trip and stay would have been perfect.