This is not the Disney Experience
Reviewed 21 October, 2021
I made a reservation and booked my aunts birthday celebration; she is 64. We booked the tower. Our flight plans changed so I added a day to our stay a week before our arrival (checking in at 2am). Upon arriving / we checked in at the desk. I was intrigued by the mobile check in with the application, but it didn’t work. The guest services representative gave us a map and began to point where we were headed at 2ish in the morning. I was shocked, too tired to think straight on why I wasn’t in the tower I booked. I said “that is a long way to walk in the dark”. Concerned that two women shouldn’t walk alone on a dark path and not knowing where we were going … I said, is there a shuttle or someone that can escort us? We are not familiar with this property. The response was priceless- 1) only Disney Employees are allowed on the property (my thoughts were but you don’t know the backgrounds of your guests). 2) I can call someone and you can sit over there but it could take “10 minutes to 30 minutes for them to arrive, I really don’t know”. Astonished and tired, I looked at my aunt and said are you ok to walk. We decided to try. After figuring out how to use the elevator, asking two contractors if we were headed the right way, crossing over very dark areas, squealing as a raccoon ran in front of us, getting hit with several sprinklers and sweating from the .5 or more mile walk with suitcases and backpacks… twenty five minutes later we arrive at the motel style set of buildings that were not easy to figure out which one we were even in. All of this and we are about one hour in! I called the desk from the phone (which isn’t the desk it is the central guest relations number)… a bellman showed up with a cart to move us back to the tower that we started out in. I didn’t book a motel room / I booked a hotel. Mainly for safety/ I like to walk into a hall not a car and parking lot.
Day two - I came back from the park - I noticed the night before that they do not have complementary water in the room. So I stopped by the desk, no water. But she directed me to my floor and a vending machine. I put the credit card in and watched it spin … no water … I did it again … no water. I called to the desk (see above because it isn’t the desk) and explained. The representative said they would send someone to show me how to work the machine. I explained that I am familiar with vending machines and I just wanted a bottle of fresh water. They said someone would be up … no one ever came. This is the first 22 hours in the resort.
The next night - I come back from the park, Stopped by the desk in person. Explained the water - his response “I can give you 1/2 of the cost of the water back”. I actually laughed. I said I don’t care about the 2-3 dollars. I just want a bottle of water that I walked to have dispensed out of a machine and called and waited for someone to bring me. At this point I am shaking my head. I firmly said. I would like two bottles of water I paid for … somewhere here in this resort, you should be able to handle this simple request.
He returned 3-4 minutes later with four bottles of water. Ok lots of drama but the water is solved.
Come up to the room again and the room still doesn’t have fresh towels - we figured it was on an every other day schedule possibly / no coffee station refill. We had to call nit the front desk and then wait for them to relay it back to the hotel and finally a knock on the door. Someone brought a bag large (enough to fill coffee for the entire floor) and they brought us towels. This is not the Disney way. I understand that staffing is short, people are tired BUT I am trying to spend my vacation money to support workers as they come back from a rough time. I didn’t ask for anything over the top. I simple escort to a room and a bottle of water… ohhh and fresh towels. I would not recommend or return to this resort. I didn’t feel safe or secure walking across the resort at that hour and the old Disney way would have been “here you go Mrs Loudan… a bottle of water but our policy is to not have them in the room… but I can arrange water in your room for a few of X”. I wasn’t asking for free water or someone to carry my bags .. just good client relations.
Amazing blend of tropical and Disney!
Reviewed 12 October, 2021
This was my 20th time going to Disney World. This was by far one of my favorite stays! The property is well maintained with beautiful flowers. The buses came every 20 minutes Staff were polite. It was difficult to order at El Mercado. It may have been all via the app as in the parks. But I found the staff at El Mercado to be unfriendly so I didn’t go back after the first visit. . The staff at the other restaurants on the property were helpful and pleasant. The roof deck is open to all guest and I hear you can view fireworks from Epcot. We didn’t have time to go back but the wait staff gave us a tour of the restaurant and Its on my list for next time. They don’t have daily room cleaning ( due to COVID). But they brought us a microwave when we inquired where we could heat food and brought towels within 5 minutes. The Big Dig pool is beautiful. There’s a bar that sells snacks and a soda bar to refill the Disney mugs. There’s also plenty of towels and a shower area. This was the first time we made it a point to go back to the room every day just to enjoy the pool!!!the pool is well staffed with lifeguards who take their job seriously. The hotel has just the right Disney magic but as my granddaughter kept saying….”I just love this place. I really feel like I’m on vacation”! So enjoy the insanity and rush at the park, then head back to the quiet spaciousness of the hotel!!! Wonderful! btw I’ve stayed at the Contemporary and it’s elegant, but for the money the Coronado is great. I have always favored the excitement at All Star Music or Sports and didn’t care for Old Key West or Port Orleans. This hotel was just great and the September discount made it perfect.
Reviewed 10 October, 2021
Loved our first stay at this beautiful resort. We felt welcomed to the resort and there are a ton of amenities. Great restaurants and access to the parks. The beds were comfortable and great views in the tower. The ambience was perfect and wonderful hotel for adults when visiting Disney.
Reviewed 8 October, 2021
I've always wanted to stay here and finally got the chance. I LOVE the landscaping, pool, bridges, room set up, and Rix Sport Lounge. This is stunning resort and so relaxing. Although Disney touches aren't all over like other resorts, this one is still worth serious consideration. Now mind you, this is usually a conference resort, so I did not experience conference attendees filling up the bars/restaurants due to covid, so the feel may be totally different if you are swarmed with "suits". The rooms are nice, but very generic for a southwest type feel, but they are very clean and have some decent amenities. The Three Bridges restaurant/bar was a disappointment as service is very slow for so many employees moving around, and food was luke warm. I visited Rix Lounge four times in our 6 day visit. They have the best chicken Tinga egg rolls and potstickers, and I couldn't get enough of them. Maya Grill was not open, so can't comment, but one of their servers was working in Rix and was very sweet. The pool bar and cafe was very nice and bartenders always had a smile. The "buffet" Mercado was just so so, and I wasn't a fan of how some of the employees interacted with guests and the very limited options (no chocolate cupcakes!!!). My favorite room section is the Rancho area, but it is a good walk from the main building if you don't use the bridges. I stayed in the Casitas, not for the "decor" but more for being closest to the 1st bus stop (which isn't alway the case). The Cabana's were great with sand areas with hammocks, but is usually the last bus stop. I'd definitely stay here again (probably not the Casitas where most conventioneers stay) and would even prefer this over any other hotel (Disney or not) as it's a feel that no other hotel in the area offers - if you love the Southwest or Mexico.
Would go back tomorrow if we could.
Reviewed 8 October, 2021
Just returned from a 6 night stay here. So here are my pros and cons.
PROS: 1)Beautiful grounds keeping is everywhere. No dead or dying plants anywhere that we could see. No trash anywhere on the resort grounds. Always clean.
2) Check in was a breeze. We had purchased the Disney Magic bands and one of the things these let you do is contactless entry into your room. Hold one up to the door and you are in. They are also good for almost all purchases in any Disney resort.
3) We had a king room in Casita #5. Very quiet location. Great view of a lush courtyard with a working fountain. Very spacious and clean room. AC worked great. Lots of storage space. Walk in shower with a rain shower head. This building is very close to the #2 bus stop for Disney resorts but it is the first stop for pick up and drop off. The building is very close to the pool, pool bar, and a few outdoor activities for the kids.
4) The staff were all very friendly no matter where we went. Wait staff, bartenders, cleaning crews, front desk staff, and other associates we met were always pleasant. A pleasant variety of music was piped in on the walking path around the lake which added to the relaxing atmosphere.
5) The food at the Three Bridges Bar and Grill was some of the best food at the resort. We should have eaten there every night.
6) The margarita flight at Maya grill was outstanding. The Horchata was delish. Blood Orange was very tasty too.
7) Rix sports bar and grill. Pork pot stickers and chicken tinga egg rolls. GET THEM.
CONS: 1) This is a self serve place. The food in the Mercado restaurant is both OVERPRICED and in many cases not very good. The waffles were like sponges. Very dense and no flavor. (and no... I have not tried to eat a sponge). And $13. Breakfast sandwiches for $10.50. Fruit cup $5. Banana $2. You get the picture. I opted for Raisin Bran and milk most mornings.
2) Coffee, pop, and tea costs are crazy. So one of the upsells is a souvenir mug for $20. The cup is good for about 16 days. This has a upside as you can get unlimited refills at the resort AND any quick serve locations throughout Disney. Also great for water refills.
3) Good luck finding the quick serve locations throughout Disney. They are not marked and not all places selling refreshments take them.
4) We ate at Maya grill for dinner one night. Service was great but food was expensive and not impressive. Portions were okay. Chips and salsa...blah. Chips were hard as ice cubes. The Esquites, which is Mexican corn, was too hot to eat. Just a taste was enough to ruin at least one of our meals.
That is about all I have. I would come back to Coronado Springs without hesitation. Yes it is expensive but hey, you are in the most magical place on earth. A go to place in my book.