Marriott's Grande Vista
Starting at
$ 242
More details
Property Info
Check-out ends at: 11:00
5925 Avenida Vista, Orlando, FL 32821, United States - Orlando, Florida - U.S - 32821
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
2785
Very Good
1439
Good
463
Reasonable
223
Bad
175
Travelers profile
Business
266
Couples
979
Solo travel
64
Family
2747
Friends getaway
213
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
My grandson's favorite
Reviewed 6 august, 2022
We gave my grandson the choice where he wanted to go for his birthday weekend, and he chose Grande Vista because he likes the big screen showing movies by the pool (it came down to here and Harbour Lake). We had gotten there early as we had family already staying, so our room wasn't quite ready yet. We hung out at the pool with family for a while, and then the front desk texted me that the room was ready. I was able to skip the check-in line and get my keys from the concierge desk instead, which looks like it saved a lot of time. Me and my wife got a king studio with a sofa bed overlooking the pool which was very nice. As always, the pool was great, and the grandkids had a blast. Felicia at the pool bar was amazing and remembered our names right from the get-go. My sister-in law joined us the second night and stayed on our sofa bed. It wasn't until close to bedtime that we realized there were no sheets or anything for the sofa bed (we checked all closets). As it was late, and we were all exhausted, she just used one of our blankets and fell right to sleep. Aside from that little hiccup, everything else was great and my grandson had a great birthday.
mcoboundNj
An Orlando escape
Reviewed 6 august, 2022
A great escape in Orlando. Close to everything but stands as a vacation destination on its own. The golf course is a nice adult break and the swimming pools are awesome. The fully stocked kitchens make a family vacation mouth more affordable and pleasant.
Vacationwiz
Fabulous stay
Reviewed 1 august, 2022
We had a wonderful time at the Marriott Grande Vista . We had a 2 bedroom Villa which was a nice size . It was nice to have the full size refrigerator for drinks and snacks. It has a full kitchen but we didn’t use everything since we were on vacation lol. It’s very family friendly and had lots of activities for kids. They have a few different restaurants and pools . We stayed in building 79 which was by one of the main pools and restaurants and it was nice to be able to get drinks at the pool. The text service was a nice way to communicate our needs. They responded quickly and efficiently. The service was great especially for such a large resort especially nowadays when everyone seems to be short staffed. I would definitely recommend staying here. Thanks Marriott staff for a wonderful vacation.
amr0bins0n
They did not have my two bedroom villa, rented to someone else
Reviewed 29 july, 2022
Beware, so Marriot blamed the trading company Interval and Interval blamed the Marriott. I traveled from NJ and when I got to the hotel they only had me booked for a studio. Four adults could not stay here in a studio, so we had to rent a hotel for 2 nights at 300 a night. (Marriott's error). Then they put us up for 5 nights in a different timeshare but not the nights or the timeshare we planned on several month earlier. They also screwed up my future reservation this coming friday. So I will be selling my timeshare because the Timeshare I signed up for 20 years ago is no longer the same. They DO NOT CARE ABOUT THE CUSTOMER. I would run from anyone who tells you differently. Marriott has gone downhill and now your just a number.
O5900KGmatthewp
Marriott where has customer service gone?
Reviewed 29 july, 2022
We own at Grande Vista and we are Chairman's Club. We previously visited about 8 years ago and we really enjoyed the resort. After a disappointing visit to Lakeshore Reserve this year we were hoping that Grande Vista would be different. We had booked four nights and then added four nights so a total of 8 nights. We had inadvertently booked a 2 bed and a 2 bed lockoff so were told that we could not remain in the same villa throughout. We accepted it was our error but said we did not want to feel like ‘new’ customers on day 5 so could they help us move etc. the receptionist, who we not could hear via her mask and the fact she didn’t turn her microphone on, did not understand our request. We asked to speak to a more senior person Tatiana who found us a lovely room on the golf resort. She also organised for us to stay there throughout but didn’t tell us but we did ask and our keys were extended to the end of our stay or so we thought. On day 5 as we returned for lunch our keys had been cancelled. My husband walked to the lobby and after telling us we’d obviously put our phones next to them they were reissued. The lift in the golf block is taken over by the staff. We found out that their staff room is in the building and they hold the lift on floor 4. On one day they laughed when we couldn’t get into the lift before a colleague went back up from ground. We went to reception to ask to speak to a manager re the frustrations and the concierge said he could not call the manager and wanted to send us to the back of the check in queue. What has happened to customer care and teamwork Marriott. You seem to be cutting corners corporately and locally and the customer experience is far from special. Our saviour in the end was Naisey the duty manager who organised new keys, a clean of the room and a late check out. She also came over to see us personally to apologise. But two vacation club resorts in two weeks with below par service Marriott what are you going to do to bring back great customer service?
R3673KXkevins