Usual IBIS hotel, with great location n' staff.
Reviewed 26 March, 2020
We w anted to be close to Umeda (Osaka) train station and as I'm an ACCOR member, booked this IBIS. Great location, accessible to station (and u/ground Metro), even via an u/ground connection (we didn't use) as well as flat street walk.
Excellent hotel staff on front desk (even an Indian lass) and the adjoining restaurant. Did great drinks n' tapas (cheeses too) and we stayed for dinner too (excellent). Brekkie was buffet and had a good selection of local/western foods.
Rooms are the usual local small (was very compact) and with a double bed, no space for bags nor even 2 people to move around the room. U could be in bed and almost touch everything in the room. Great for a single nite's stay. The bathroom was very narrow (see photo), the shower a "closet" with cupboard-like glass door.
Good Place, Less than Adequate Staff
Reviewed 18 March, 2020
This hotel is an excellent location from which to visit Osaka. Be advised, according to other reviews and me, the staff consistently fails to mention that the elevator (lift) will take you to the basement from where you can enter the underground city. It was infuriating. The rooms are small but overall bigger than most Japanese hotel rooms in this price range. The bathroom was actually usable.
Great location and excellent staff
Reviewed 9 February, 2020
This hotel is in a great location, for our first time in Osaka it was a challenge to fins from the JR station, when you understand the location its only 15 minutes to the JR main line and even less to Umeda and the metro. Great shops and restaurants near by, and by now the hotel should be directly connected to the underground mall system, the lift was being installed when we were there. The rooms are very small and we would recommend a twin room just to give a little more space. The breakfast was very good and the bar area was very relaxing.
Unexpected large room
Reviewed 26 January, 2020
I think this hotel room is unexpected large size as normally the room size is quite small in JAPAN.I only stayed for two days and quite satisfied all services . And the location is good enough to take you around Umeda or elsewhere but in reasonable prices. So recommend to you.
Ibis is happening in Umeda
Reviewed 11 January, 2020
We stayed here as our base in Osaka for nearly a week, but broken into 3 stays. Even before we checked in, the hotel was responsive through emails and also helped with a restaurant reservation. On arrival from Kansai airport after our red-eye flight, we thought of dropping off our luggage for an early lunch in Umeda, but the hotel surprised us (pleasantly) by saying that our room was already ready for us (at 11am) - very positive welcome which we really appreciated! From JR Osaka station, it is possible to roll your luggage all the way to Ibis without using the lift or stairs (except for a small flight of stairs at Ibis' entrance) if you exit via the south exit and head underground towards the Whity underground mall. At the Whity mall, exit to Whity East Mall and Ibis is on the left (Exit 7-72), right after Cafe英國屋 - the hotel lobby is one floor up via the lift (insiders will love this connectivity...). As expected, the rooms were sized a la Japan but were very functional and up to date (viz: USB wall chargers, Toto Washlets, UCC coffee pod machine). Breakfast became boring after the third morning as there was no variation at all in the food provided and there are no live stations. Toiletries were thankfully made in Japan (iso PRC as is too common in Asia!). Small issues: (i) housekeeping could have vacuumed more, and (ii) when housed on the 10th floor, we noticed a strange but strong smell of kitchen exhaust along the corridors. The hotel was able to store one of our luggage in between stays. Ibis Umeda also provides a very good same-day luggage delivery service to Kansai airport Terminal 1 for y2500, if your departure flight is after 1700h - leave your bag with Ibis before 1100h and get it at KIX (KABS Counter, T1 level 4) from 1500h (our luggage was already ready for collection at 1400!). Given the hotel's service and location, and if rates remain competitive, we will certainly return.