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Opinión escrita el 19 de Agosto de 2021
Entered the premises hoping for a tea, hot chocolate and perhaps a light breakfast with my 7 year old daughter. Stood about far too long trying to attract someones attention, not quite sure whether to take a seat or not. Eventually found someone to ask who then said he had to check with someone else. Thought this was strange but waited a few more minutes before someone else approached and asked us what we wanted. I explained, to be told that they are still serving breakfast and had no room for us. There was no compassion for the wait, no explanation for the several empty tables. It was 10.45 and visually not very busy. I made a comment that there were no opening times on the door and that would be a good idea to which no comment was made. Certainly not somewhere I'd want to go back to and appeared to be unwelcoming to anyone other than staying guests. If this is the case then please add a sign on the door.
Fantastic Place to stay with great staff!
Opinión escrita el 30 de Junio de 2021
We stayed at the William De Percy for the night as part of the coast and country two day package (one night at the Joiners Arms, Newton by the sea - also great). The stay coincided with my partners birthday and she was very much looking forward to it, having seen the amazing pictures of the gardens.
We had a great stay, the staff were brilliant and couldn’t have done any more to make it a memorable trip, special mention to Mark who arranged dinner surprise for my partner and breakfast on the gardens terrace (the gardens were in use for a wedding on our arrival) and Sarah who looked after us at breakfast.
Thanks to the lovely lady in the gardens who chatted to us and told us what to see while walking round, sorry didn’t catch your name.
We had a great stay, would love to return and can thoroughly recommend!
Disappointing compared to their sister venue
Opinión escrita el 27 de Junio de 2021
We stayed here in June after our trip was rearranged due to Covid-19. We’d previously stayed in their sister hotel (Joiner’s arms) and had high expectations as previous stays had been brilliant. Check in was great with a friendly welcome, but we’d paid for a Grande room and for the price were expecting something at least at the same level as the joiners arms. Unfortunately the room wasn’t as expected, it was decorated nicely and had a comfy bed but for the price we couldn’t see the advance of paying the 3rd level price band, the photos on the website didn’t really represent what we had. Again unfortunately as there was a wedding on the grounds and outdoor patio were closed (which the hotel did ring and tell us 2 days before we arrived) but that left little to do once we arrived. We had a meal in the restaurant which was below average, given the menu is identical to that of the joiners arms we expected the same high quality but it was very bland and disappointing. The bed was very comfortable but the wedding that was on was very noisy and we were woken repeatedly throughout the night up to 2am. We could hear staff in the corridors with the wedding guests but they did nothing to try and reduce the noise. Breakfast was great, and once we were able to see the gardens they were outstanding, however then had to check out. Ultimately we wouldn’t come back, but wouldn’t hesitate to stay at the joiners arms again so anyone looking for a recommendation we’d suggest looking there instead.
Friendly but disappointing
Opinión escrita el 24 de Junio de 2021
We booked our one-night stopover at the William de Percy (WdP) as part of a Northumbrian tour which also included a stay at the Joiners Arms. The WdP is easy to find, right on the busy main road. If you arrive later than expected you'll have to fight for parking. Check-in was pleasant, hotel staff charming. Thanks. Our room was - surprising, dark and unfriendly. Two unfinished brick walls. There was a small wardrobe that looked like it was about to fall down after several incarnations. Rainfall shower was nice. The water wasn't warm. Don't take this as criticism. As we said at checkout - this is the aesthetic. For the money though - we'd have appreciated a bit less shabby chic. The overall impression was that the whole place needed a bit of a refurb. The restaurant was pleasant. We were looking forward to a "gastro-pub" meal. Disappointingly small menu. Halloumi Fries to start. Four chips arranged on a plate. OK. The staff were pleasant. Our waitress explained that as the hotel was so short of staff they were bringing staff up from Newcastle. No bother, Covid and all. I think that crepe was off when we were there. So my partner had fish and chips and I had a 'stottie' with fish and a side of chips. We ordered badly. My partner couldn't eat the oily slab of fried fish she was presented with. I had something like a massive burger bun with some fried fish parts, lettuce and a smear of mayonnaise. We looked forward to better meals later on in the holiday. Breakfast - I had the vegan (vegetarian?) breakfast. Frankly, I wish I hadn't bothered. Service was fine until it broke down completely under the weight of half a dozen diners. We left. Pleasant staff at checkout comped the bar bill after pressing us for feedback. But we didn't come away feeling good.
Opinión escrita el 3 de Junio de 2021
The food and service was really terrible, our evening meal was really disappointing and we were surrounded by other guests returning food, which made it a very uncomfortable dining experience. Service was none existent and we had to go hunting for staff every time we needed something. The breakfast isn't the same as advertised on the website, and if you want pastries etc, you have to find a member of staff, which isn't easy. We asked for a selection of pastries and were given a croissant between three of us. When we checked in we were given rooms 18 and 20, which were nice and light. After 5 minutes of being in the room we were told we shouldn't be in room 18 and said they wanted to move our daughter to one of the attic rooms at the opposite end of the hotel. We didn't want her to be so far away from us, so we also moved to the attic rooms which were unbelievably dark with no dressing table and one tiny window. The hotel was really dirty, covered in huge cobwebs - not just in hard to reach places, but throughout all areas :- restaurant, rooms and public areas. The decor is pretty but the beds in both our rooms were torn and tatty. The gardens are pretty but aren't available if a wedding is on - so if your plans include spending time in the garden I would recommend you check first. A few of the staff were helpful, but they were few and far between. It really isn't the luxury hotel it promises to be.