Based on 510 review
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Relaxation and recreation can be found in abundance near our Massapequa Park hotel, like an evening at Nikon Theater at Jones Beach State Park. From Bethpage State Park Golf Course to Robert Moses State Park on Fire Island, there is something for every guest. The Nassau Veterans Memorial Coliseum is a must to catch an NHL hockey game or concert, or simply spending the day exploring the local beaches is a great start to a family vacation. The Belmont Stakes at Belmont Racetrack in Elmont provides an adrenaline packed source of entertainment for guests of all ages. Our Massapequa Park hotel feat...More details
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Business Facilities / FacilitiesBusiness Center
Don't come for the pool -- it's unusable!
Reviewed 28 november, 2021
This motel is barely okay if you stay in the suite. The other rooms are on the small side. The suite is nice but there's not enough lighting. They need a lamp in the living room area because it's too dark and you can't read there. But the pool is a disappointment. It is freezing!! You can't use it. So don't stay for that reason. Things in the room need repair, such as the drain in the sink and the door lock. Other reviews discuss mold issues. We didn't have that, but that concerns me if part of the motel has that issue. There's no microwave in the room. Smaller motels have microwaves, so that's a drawback too, although the other issues are bigger issues, but still, they should have a microwave in each room when $80 motels even have them. You can tell they're cutting corners at this place. This place is poorly managed. I agree with the reviews that talk about the front desk staff -- they are rude, lazy and not willing to help, indifferent to the fact that you're standing right in front of them (one girl was on her cell phone and didn't care that we were standing right in front of her), and some of the front desk staff have trouble with telling the truth. We were told by a staff member elsewhere in the motel that yes, the pool was cold, but that the maintenance man wasn't there that day to do anything about it. Then the front desk staff told us that the maintenance man was unable to fix it. We were told by a third desk staff person that it's not "her responsibility." Uh, yes it is. What happened to treating the customer like we matter. And okay, which is it? The man wasn't there to fix it, or it's not their responsibility, or he couldn't fix it? Why are you being so defensive about your property? We know that the pool is ALWAYS cold because we stayed here a few months ago and it was cold then too. Another time, we asked one of the front desk staff if we could speak with the manager, and she said that there was no manager on the premises (poorly managed??? of course), but that was probably a lie because we saw someone in the room behind them who appeared to be a manager. We were treated rudely when we complained to the night staff at the desk about the pool. That was uncalled for. We were treated like we didn't matter to the girl in the morning who was busy with her cell phone and didn't have time to answer a question or check us out. We've given this place two chances. We're done, so not only won't be be staying here again, but we'll make sure we let people know not to stay here, and this review will hopefully get a lot of notice. I also filled out a survey for Best Western, so I did advise corporate about this place. I've stayed at Best Westerns before. Some of them are great. Some of them not so great. This was the not so great. Breakfast is a joke. There's nothing to choose from. There are no towels at the pool or the workout room, which should tell you that they really don't want you using the facilities. We stayed at a small motel the next night in another state, and that small motel had more amenities than this place, and the people were courteous. This place is poorly managed and they don't seem to care about their guests, about fixing the place, or about allowing you to use their pool or workout room. If you read some of the other reviews, you'll see that my review is similar to many about the pool, the staff, and the place needing repairs.
Checking in excellent check out no so great
Reviewed 20 november, 2021
Great staff at check in not so great in the morning during checkout. I was basically told I’m no longer important once it gets closer to checkout time . The checkin staff the housekeepers and maintenance were excellent . The front desk staff was horrible could hardly get one off of her phone and her headset while I tried speaking thru the small opening while she lounged in her chair this was my second z horrible experience with one of the two females this was my last stay as long as they show this behavior
Reviewed 3 november, 2021
The room was very clean in very good shape was very happy TV had premium Channels on it need it a refrigerator and a microwave and it would’ve been perfect Other than that I was very comfortable will probably use it again
My return to Long Island
Reviewed 10 october, 2021
After living on Long Island for 38years, I periodically return for holidays and family parties. I always stay at the BW in Massapequa Park because it is convenient and clean. It has an indoor pool and a decent size work out area. Coffee 24 hour availability
Great stay on Long Island
Reviewed 5 october, 2021
Nice facility with a great location to the LIRR and other major roads to go to local sites or NYC. Friendly staff, beautiful room, comfortable matress, free breakfast, nice amenities and great price provided super value to a very relaxing stay. Sorry we had to leave after 19 days.