Amazing Quite Relaxing Staying
Reviewed 8 July, 2021
I can totally recommend to stay at Club Bamboo, it is an amazing opportunity with the good deals they are offering. With a rich breakfast included, I'm vegan and they listened to my request and prepared everyday veggies, fruits, dairy free milk and cereals, just amazing. The stuff is great and the facilities very well maintained, pool always clean and they are always making everything pretty around. Worth to visit. The main suit is amazing with great view and bathtub 😍
Mixed reviews and for good reason.
Reviewed 12 January, 2021
Club Bamboo - Patong Phuket
This place has mixed reviews and for good reason. FYI: I’ve lived in Bangkok for 3 years and travel to Phuket frequently and have been in and out of Thailand for 20 years.
Instead of my usual review style I will list by Pro and Con. I was a solo traveler for two nights and one of only two other guests at this hotel. I stayed in room A02 one night but then moved to AO8 the next day.
I am also aware that Covid19 had caused serious damage to Thailand’s once infamous tourism industry and many hospitality operators are scrambling to make ends meet. Phuket is no different. It’s truly a ghost town here. I feel for the owners and operators.
The pictures on the website gallery are not a true reflection of the current rundown status of this resort. And sections of the information are not accurate with current operations.
Starting with positive.
Staff are quite friendly. Check in was friendly and was shown my room
My first room was not appropriate or good for many reasons. The staff were helpful with moving me to a more suitable room. Rooms are spacious & generally clean.
Location is quiet & peaceful and within a 20 minute walking distance to Patong Beach and areas. Pool area is pretty
Breakfast is plentiful and ok but only served American style breakfast - no other choice and no buffet as advertised. A lot fatty meat. Partially my choice because I am eating a high protein meal plan now but the quality level of the food is, meh. Coffee is terrible. Hot food is served cold.
For a late lunch I ordered spicy seafood salad and Pad Si-Ew. Both were fine. I asked for Pad Thai but the server said that they do not have Pad Thai today. Uh? Seriously? You not have one of Thailand’s national dishes? Odd.
Despite the hard mattress and bathtub in need of replacement, my second room was very nice and more suitable for me as a solo traveler.
Yes, both room bathtubs are in poor condition - although room A02 was by far the most disgusting thing I’ve ever seen being permitted in a decent hotel. It’s about the same as a restaurant serving food on chipped plates or bowls- nope...can’t get away with that, and we all know why!
Staff were inattentive at times. Most often I was alone there. How hard is it to service one guest.
Clearly the owner is understaffing the hotel to cut costs, this is understandable. But one staff is a do it all guy: he’s doing the poolside areas, waiting tables, preparing coffee, cleaning the pool, well he’s scooping out leaves and debris he’s not really “cleaning.” I am sure he’s overworked.
Rooms are very spacious but my first room, A02, should be shut down and repaired and refurbished, especially the incredibly shabby and damaged bath tub/shower. This room just should not be booked to anyone.
Both room mattresses are hard. It’s like sleeping on a box spring. I know it’s normal mattress style in Asia but it’s good information to note. I woke up both mornings with a stiff back.
It’s stated on the website that the hotel is 15 minutes from the airport. Just basic mapping would not make sense for 15 minutes. I arrived on a Sunday evening around 6:30pm. Driver collected me around 6:50pm. I arrived at the hotel about 55 minutes later. Traffic was normal, not heavy and no accidents, no construction or weather affecting road conditions. The hotel is simply not 15 minutes away from the airport. At minimum 30-40 minutes on a normal day driving rather fast and catching green lights. If you google map or grab map it, it’s about 55 minutes.
It’s stated in the room manual breakfast is served at 7am. Not true. It’s served at 8am. I can’t recall if, at check in, I was I informed of breakfast time. Maybe they told me 8am.
Room service is available but a 20bht fee is charged - as it’s stated in the room manual.
The property is run down and in need of serious repairs and replacement of a wide range of things throughout the rooms and property. It’s been neglected and needs TLC.
Make sure you you like or are okay with cats. There’s at least 6-8 cats around. I love cats. Not an issue for me but many people are either allergic or not tolerate them. This cat fact should be noted on their website.
Stairs are the only way up and down from rooms to restaurant to exit/entrance lobby. If stairs are an issue then this place is not going to work for you. No elevator.
Way too many flies flying around while eating or attempting to relax on my room porch or poolside. I know it’s normal in an outdoor setting but the flies here are excessive and annoying.
The pool area lights stay on all night, all of the lights on all night. Which then shine directly into my room. With no black out curtains this was rather bothersome. I called reception around 11:15pm to inquire/complain. The receptionist was rather annoyed at my questions and suggestions in that maybe it’s more suitable to have only a few lights on at nighttime. I understand that’s it’s an issue for safety. But the entire area doesn’t need 30 full lights blaring away all night long until 5am. She was a bit argumentative about the idea. Number one rule of guest hospitality service is “do not argue with a guest.” I admit that maybe I was a bit terse and confused about her reasoning for all of the lights on all night but she should not be argumentative. Nope!
I think some of the lights may have been turned off in the middle of the night. Not sure of my facts on that.
Overall, this small hotel is quite lovely in many ways but the website information and pictures don’t really align with the current version of the resort. The owner needs to update the rooms and grounds and update the hotel website and room manuals.
Most seasoned travelers such as myself know that sometimes things are not a good match or the vibe between guest and hospitality is off; maybe it’s the case with Club Bamboo and me. Perhaps our moods just did not jive.
Check out was normal except for the fact that the staff did not want to call a taxi for me. I used grab.
Do I recommend Club Bamboo? Cannot at this time. Maybe after they fix the place up and align the information on the website with the reality I might visit and check it out to see if it’s suitable.
I will not return, yet.
Maybe you’re will have a different experience.
My advice is to read the mixed reviews and call ahead to confirm the type of room and it’s current condition. If anything maybe book one night for a trial or visit the resort if you can to check it out before you book.
Great Amenities, Well-priced Food Options, and Very Hospitable Staff, even during COVID-19
Reviewed 2 September, 2020
I stayed in Club Bamboo right in the middle of the Covid-19 situation and I could not be happier with my choice.
I originally inteded to stay in Club Bamboo for only 1 week, but this resort's hospitable staff, great amenities, and well-priced food options are some of the reasons I decided to extend my stay.
I stayed in one of the upper rooms on the 4th floor which I recommend if you want a balcony that provides you a good view of Phuket.
Next, is the gym. I'm a big gym head, and if you're the same, or even if you're looking for a light workout, then the gym is fully equiped with various weights and machines that you need.
The restaraunt is right next the pool and provides a good view while eating your food.
Ultimately, If you're looking for a hotel in Phuket to stay in then I'll recommend Club Bamboo.
Their hospitality, even during the covid-19 pandemic, remained extremely high and I'd recommend them if you're looking for your next stay here in Phuket.
Thank you again Club Bamboo staff, and I look forward to staying in your hotel again in the future.
- Derick :)
Reviewed 17 April, 2020
The hotel is ok for the price, but not the best. The beds were very large and comfortable and the aircon worked well. However the bathrooms are awful! There was a strong smell almost daily from the drains which was revolting, the toilet handle broke (it was quickly fixed by the staff), the bath tub looked as if it was from the 90's it really needs to be refurbished as it feels uncomfortable to even shower for a few minutes.
The reception staff were lovely and friendly always welcoming when you go out and come back to the room, and with lovely smiles! The staff at the bar were not so friendly unless you tipped which was a shame.
Nice place, quiet but far out
Reviewed 17 March, 2020
We are currently staying here until Friday. When we checked in, we got upgraded to a bungalow villa and it is very spacious and clean. The bed though is so hard. It’s like you’re sleeping on the floor. I wake up with a bad back every morning. Pillows are far too soft here as well.
The pool area is pretty and it’s quiet around the pool as not much going on. It does get dirty with leaves from the trees but the real
Problem here is flies! There are so many busting around you and i am forever slapping my legs or arms. It’s the same when you eat.
Breakfast here is basic and nothing is hot tho there are chafing dishes under them. But they’re not lit!! One good way to get food poisoning that’s for sure. Drinks are cheap here. Happy hour is between 12-7 and beers are 79THB. About £1.80!
If you have walking difficulties this isn’t the place for you as there is no lift. It’s all stairs absolutely everywhere!!
There is a one way shuttle bus to the resort centre but timings aren’t that great. First bus is at 11am, most people are on the beach by 9 here so maybe look into changing the schedule.
All in all was ok. Staff always smiling and friendly. It’s a 20 min walk to beach but a taxi will cost you 200THB.
Next visit I will stay closer to the resort.