Crest Resort and Pool Villas
Check-out ends at: 11:00
Muen-Ngern Road, Tri-Trang Beach Kathu Tambon Patong, Kathu Chang Wat Phuket 83150, Thailand - Pa Tong, Phuket - Thailand - 83150
Check-out ends at: 11:00
Reviewed 3 march, 2023
Im staying in the hotel 6nights, we booked with booking.com when we arrived hotel staff are saying that we booked deluxe room, we said okay, when we went pool we ordered food and staff are coming and asking to pay immediately which is not good we are here for rest we are not gonna run away, we explained staff after that another staff is coming asking us pay we said will pay by card asking us to go lobby and pay, we were so disappointed why we are bot able to enjoy our pool day and maybe will order more, we said okay one staff come and he was good explaining everything that was another thing. Now again im in the main restaurant while im eating they are bringing the bill i hot so upset we are not gonna run away!!! Staff are not well trained, Sky lounge staff were so nice and friendly, but in general service is not 5 star hotel I would give very bad service and not caring about in guest at all!! I would never recommend this hotel.
Nothing like advertised! Photoshop at its finest!
Reviewed 16 february, 2023
We were very much looking forward to our stay here this January but unfortunately we were not greeted with the luxurious 5* resort that's being advertised. Even on the drive in we were greeted with un-kept grounds and overgrown verges. When we arrived in reception it was dirty and unhygienic. We were told we could not check in to our rooms straight away which would have been fine but given the experience we'd already been greeted with and speaking with guests who were already checked in about their awful experiences, we asked if we could view the rooms prior to check in as we didn't want to wait hours only to be shown to a room that was below the standard expected. As we were led to the rooms, the walls along the hallway were mouldy with paint peeling off and the floors dirty. The hand rails rusty. (Pictures attached). The room they showed us was even worse but staff were unwilling to allow me to take photos As we walked back to reception we viewed the pool area, and you will see from my pictures the decking was dirty and unmaintained, nothing like that shown in the pictures online. You certainly wouldn't want to walk on it bare foot! We met a number of other guests in the lobby. None had anything positive to say about their stay. Needless to say, we didn't stay and found ourselves an alternative hotel for 2 weeks. How this place has so many good reviews is beyond me! and as for the photos online, they must have a great marketing team, that's all I can say. Even our travel agent was fooled. It was truly appalling.
Great Facility, Service, and Staffs.
Reviewed 26 january, 2023
Above and beyond my expectation. The staffs are all friendly and willing to help you. When they learn my trip is for honeymoon, they gave us surprise in the room on the 2nd night. The facility is neat and clean. Great location close to Paradise Beach.
Great resort style hotel out of Patong hustle and bustle.
Reviewed 17 january, 2023
We only stayed for 2 nights to have a couple of ‘resort style’ days out of bustling Patong. Lovely hotel, beautiful standard room, with large balcony. We had an ok view, but nothing amazing, you need to go up in rooms to get better view- eg: pool access or villas. Staff were all helpful and lovely, and beautiful buffet breakfast.
Would Not Stay Here Again, Do Not Recommend
Reviewed 10 january, 2023
Firstly the Room Villa 107, was a good layout, spacious, May have been nice when new, however there is peeling plaster and water damage on the ceiling. The sink in the kitchen area leaks and drips constantly, creating a pool of water on the floor outside the cupboards. The floor is very slippery and uneven due to water damage. The floor towel is being replaced every morning by the maids, but no one has contacted us about repairs. The quality of linen is ‘rag like’ and overall maintenance is terrible. Doors adjacent to pool can not be physically opened due to corrosion. The privacy screen around pool is full of rust, and the main doors to the balcony are out of square and let in the mosquitoes. As for the rest of the ‘resort’ the maintenance is terrible, add to that minimal facilities for the price you pay. Examples, no pool towels available after 1pm, you have to get in fast. Breakfast is a 1/5 if your lucky compared to other resorts in Asia; food is cold, small selection etc. There is no lobby bar, the only bar available during the day, is a swim up pool bar. There is a bar on the rooftop that opens at 6pm in fine weather, it is poor. The food available at the resort is basic and tasteless. Overall the resort has no ambiance, or life. We left the resort everyday, which was not what we had planned @. $600+AUD per night. Never again, stay with a noteable chain, Marriott etc, who have standards and expectations to fulfill.