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This hotel is a lush, exotic oasis amidst pristine open desert in Palm Desert, only some 20 km from Palm Springs. The fully air-conditioned club resort hotel has a lounge, conference facilities, 2 bars and 7 restaurants. Those arriving by car may make use of the car park. Each of the luxuriously appointed rooms comes with an en-suite bathroom with a hairdryer, a direct dial telephone and satellite/ cable TV, a radio. They also include a minibar, tea and coffee making facilities ironing equipment. Furthermore a double or king-size bed, a hire safe and a balcony or a terrace come as standard. Th...More details
Check-out ends at: 11:00
well below expectation
Reviewed 15 january, 2022
To be clear, I rate my reviews based on value received as a consumer. If this was a $120 / night Fairfield Inn I would probably rate it 3 stars. Unfortunately, it charges nearly $500 per night, so my expectations are rightfully increased. To summarize, this is a hotel which has likely been dramatically underinvested in over the past many years and the result is a place which is well past its prime. Some examples -- nearly half of the power outlets in the room plus the remote didn't work, many of the lounge chairs at the pool were rusted or damaged, paint cracks in the room and several outdoor lights were not functioning, creating a material safety concern and multiple elevators had buttons which didn't work. Staff was average. Not blatantly rude, but never going out of their way to help. They had a live band in the lounge area, however, the music was so loud you could here the bass thumping from an interior room on the 8th floor. Signage was poor and there were no clear marking as to where guests should park. Needless to say, when we return to Palm Springs, we will stay elsewhere.
Reviewed 10 january, 2022
The booking experience was great, Then … First, I have played this course many times over the years without complaint. However, today was not up to par. Pre Tee Off - The pro shop was great. We arrived at the starter in plenty of time. It was the same starter I had dealt with last fall. The Christmas break did not improve his disposition. He’s very cranky. I rightfully got some attitude from him when I wrongly interrupted something he was saying. However, when I went over to him a few minutes later and apologized for interrupting him I just got more snarky attitude. The course, for $179, is in mediocre condition. The fairways are sparse and the greens slow. The bunkers have almost no sand at the low points so you can easily bounce your club off the packed dirt under neath the 1/2” of sand. Our carts had a total of 4 sand bottles between them and only one had any sand in them. The 10 or 12 sand bottles in the rack at the turn were all empty. A disappointing experience.
Poor service. Not 4-star quality. Many issues. Read other low star reviews.
Reviewed 7 january, 2022
So disappointing! Nowhere near 4-star service. Will never stay here again. I hate leaving this review. As a Titanium member with 500+ nights at Marriott hotels alone in past decade, as well as someone who once worked in hotel industry, I can honestly say that I really want to be positive on the JW Marriott brand and their efforts. But I can also say (from my experience) that it is clear this place is underperforming and poor value. Stay elsewhere. Multiple issues during our 5-night, 6-day stay, but I will highlight the most frustrating one in detail to illustrate. As Omicron COVID cases were exploding, my wife and I requested outdoor seating for breakfast. We have high risk people to protect, including the elderly and unvaxxed children. However, it was cold (50 degrees or less). The hostess (Bernice) told us on the first day, “Most of our heaters don’t work. Maybe only for two tables. We used up all the propane for Christmas parties. So you'll probably have to sit outside in the cold.” Seriously… THAT was her response. No apology. All excuses. Apparently, despite knowing it’s cold (which the weather forecast showed in advance), and that COVID is surging, it’s OK by them to not have working heaters for guests dining outside. They also apparently found it too hard to just refill the tanks at a nearby gas station or hardware store. I shared the issue with to the Ops Manager (Jayhada) and Restaurant Manager (don’t know his name). I was told the issue would be fixed during the stay, including addressing the poor service by the hostess. Nothing seemed addressed the entire trip. Each morning, I heard the hostess tell dismayed guests the same thing. “You can sit outside, but it may be cold. Most heaters don’t work. We ran out of propane.” I felt (and still feel) lied to by management that they would address this issue. The only saving grace was another hostess named Lisa, who would go around and test every heater to find one that worked. For what's it's worth, more than 2 heaters worked (thank goodness), but unfortunately, some guests just had to bear being VERY cold so that they could be COVID safe. That's this hotel's version of 4-star service. Mind you, every other restaurant in Palm Springs that we visited had working heaters... literally, the JW Marriott was the ONLY place with this gap. There were many other issues. Some (not all) examples. 1. Took 20-30 mins to get a bill from the waiter at breakfast, and it was often wrong. 2. After checking out, never got my overall hotel invoice. Called hotel, and no one picked up. So had to call Marriott Corporate to get my bill. 3. The final bill itself was wrong. Charged for things we didn't purchase. There's more, but I'm tired of writing it all out. But you get the gist... that’s this hotel and the surrounding service. They don’t proactively prevent issues. When they hear of issues, they say they will fix and don’t. And they regularly charge $400-500+/night. This place needs an operational and management review / correction. Read other low star reviews. I’m not alone in this thinking…
Reviewed 3 january, 2022
Superb property. We had an incredible time. Staff was excellent and the entire stay was flawless. Not easy to pull off if I compare to my other travels this year. My family is happy , Dad is happy ! Thanks for the wonderful service
Not a “luxury” hotel
Reviewed 3 january, 2022
We checked in to our “Signature” one bedroom suite on December 20 for a 10 night stay. These suites are advertised as recently renovated, so our expectation was the unit would be pretty nice. While the grounds are impressive, my wife and I agree that the guest rooms are highly detrimental to the “JW” brand which is part of the Marriott luxury collection. The suite is very sparsely furnished and decorated. The living area has a single two-person couch and the entire unit (which was obviously created from two original units) has nothing on the walls save for a single framed picture over the couch. The additional living area chair pictured on the Marriott website (as part of the description of the suite) is not there. Most people would expect a “one bedroom suite” to include a wet bar, a closet in the entry way for coats, etc. and furnishings to accommodate one or two guests in the living area. This suite has none of that. There is a coffee maker and mini-fridge, but to get water you have to visit the bathroom off the bedroom. The entry way is a bare, cavernous space where there is plenty of room to place a closet. The only closet in the unit is a four foot wide open rail in the bathroom. The bedroom has nowhere to place pillows and clothes at night. They have to go on the floor because the bench pictured on the Marriott website is not there. The only furniture in the bedroom is the bed, two bedside tables, and aTV console. We spoke with a manager about how disappointed we were with the room. She explained that we were in a recently renovated room and the pictures on the web site represent the old rooms. She was unable to explain why the renovated suites have fewer furnishings and decorations than the old rooms. Our overall impression of the suite ($600/night) is that it looks like a “budget” hotel room, not a “luxury” suite. This hotel is a very poor representation of the “JW” brand. We have stayed at many Marriott properties, across most of the brands, so our assessment of the suite at the JW Palm Desert is based on experience, not just expectations. We stayed at both a Marriott Element and Marriott Courtyard (on the lower end of the Marriott brand scale) on our way home and considered both of the rooms in those hotels to be better furnished and decorated than the JW Palm Desert.