Based on 801 review
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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Resort Charge will be added to the room rate and includes: Guest Internet access; fitness club access; fitness and yoga classes; pool ...More details
Check-out ends at: 11:00
Reviewed 20 january, 2022
I'll make this short! If you are in Vegas but not into gambling and want PEACE and TRANQUILITY then this is the place. Located 15 min drive from the airport and on the strip. You are on the strip but not really. Somewhat hidden and you don't get the amount of people (from all walks of life) roaming your hotel. Bar and food is excellent. Service is top notch and expected from Waldorf. Walking distance to the mall. You have a CVS if needed at your door steps! From the hotel to the Hoover Is 60min To the West Point of Grand Canyon eagle point 120min To snow mountain 60min To Valley of Fire state park 60 min Lee canyon 60 min! Rooms are great and update!
Hidden Gem loses its Sparkle.
Reviewed 18 january, 2022
This hidden gen has definitely lost its sparkle. I stayed at the Waldorf last week, having stayed there 4 times in the past. Notwithstanding the current covid situation, this Hotel has significantly gone down in customer care and quality. There simply is none. When you enter the property at the start of your vacation, granted, whilst you get a hello and welcome from the door staff; there was no other customer service which you would expect from a 5 star hotel. The entrance hall is shabby and looks like the aftermath of a buffet night as on 3 mornings one could see dining table cloths over items. The 23rd floor lobby effectively serves as a checking in/checking out facility and the loyalty/Hilton honours system caters for virtually nothing. This Hotel I know was to have been updated ; its status due to being a non-gaming hotel has been highly ranked for some years but the update has not happened since its evolution from the Mandarin Oriental Hotel. Clearly it is a hotel resting on its laurels which has become both complacent and lazy. As you pass between lifts, you see after breakfast hours, the ugly empty coffee/snack bar which is largely closed and the free coffee of the past has gone. There are absolutely no perks at this Hotel and around the Hotel the Starbucks and the other food outlets have closed which gives a feeling of desolation. This is of course not the fault of the Hotel but lends itself to a lack of curbside appeal. This was a vast let-down and I had booked to come back in March but have cancelled and will stay elsewhere. Such a shame this was.
Don’t feel welcomed
Reviewed 14 january, 2022
1. When we first arrived, no one helped us to off load the luggages. It’s alright we have hands. 2. When we checked in, i just kinda mentioned I am Hilton Diamond but the staff kept saying well so.. and kept saying that since I didn’t make the reservation through Hilton but Priceline so they couldn’t offer me any membership benefits. 3. I stayed in 22 floor and the lobby is at 23rd. There were so noisy upstairs and even I complained no one cares. 4. Nobody picked up the call at the front desk even at 12 pm. 5. The AC had problems and we needed someone to check and we called 3 times to ask for assistant but no one came until the 4th time. 6. The shower had problem but we were so tired to wait for people to help but as a five stars hotel, the room is unacceptable.
Surprisingly below average food
Reviewed 8 january, 2022
It’s a great space, no question, and staff are lovely but why can’t they cook Hallibut( over-cooked and rubbery) or Steak (under-seasoned and tough). Yes there were about 80 of us, business event, so quite far from private dining. But surely not beyond them.
DIFFERENT FROM THE REST
Reviewed 8 january, 2022
The Waldorf Astoria Las Vegas is elegant and charming. The decor is 5 Star ⭐️ and the room service is also 5 star ⭐️. However, I would have given this review 5 stars if it wasn’t for the restaurant service, the food choices compared to the value. The location is desirable and perfect.