Village Closes after Labor Day; Some Glitches Self-Checking in
Reviewed 29 September, 2021
We hit a few glitches staying here the week after Labor Day, mainly with the self-check in and learning that no businesses in the village were open. While we were emailed and watched several videos on how to self-check in, where to park and directions, it was difficult to review them on our phones while driving in. The directions had advised to enter at the second garage entry, but the "second" garage was actually the first, since Lowell Street where we were instructed to turn was designated one-way. We circled around a few times with the shuttle bus until we figured it out. With self-check in (up the elevator from the parking lot), we were given a code for the unit and a facilities access code. However, we couldn’t tell which building our unit was in or where it was. After wandering around looking for outside signage, we found a small map on back of our check in slip, confirming we were in building B. A resident pointed us past the ice rink, and we began trying every door in the square, inadvertently using the unit code rather than the “facilities” code. Finally, a maintenance man showed us where to enter. (Glad I wasn’t trudging in the snow or the dark during this process. Next time, we’ll stay in a regular hotel with a human at the front desk to check us in.)
The small studio unit we had booked was crammed to the gills, fitting a folding Murphy bed, refrigerator, sink, dishwasher, stove, four bar stools, sofa, stuffed chair, two mirrors, a fireplace and a TV in a 20 x 20 space. Its balcony and windows opened onto the village square, so we had to keep all the blinds closed or dress in the bathroom for privacy. While the bathroom was clean, the sink stopper didn’t open so I used a butter knife to open it to drain. That’s when I pulled out a huge slimy shank of hair. The tub/shower faucet handle needed replacement – we had to jiggle it around several times to get it to turn off. The hot tub on our floor was closed for two out of the three days. On the positive, the location was good, with a shuttle stop out front to Main Street a mile away; the pool and hot tub in the adjacent building was open and heated.
Great Spring Break Trip
Reviewed 30 July, 2021
We travelled here in March 2021. It was our first trip to Park City so we wanted stay as close to the slopes as possible because we had limited time and didn't know the town very well.
We were very happy with our 2 BD 3 Bath Condo. It had everything we needed and overlooked the plaza below and ski lifts. Every afternoon there was a party outside our door and we were very close to everything the resort had to offer.
The beds and baths were in good condition and we were very comfortable during our stay. We did not use any of the other amenities like the offsite pool or fitness center.
It was very pricey, but you kind of get what you pay for. If you are looking for a budget option, this isn't it, but if you want to maximize your time skiing it is a solid choice for lodging.
Horrible room and customer service
Reviewed 8 August, 2020
Wanted a nice get a way, hotel looked good online, but once we checked in the AC didn’t work. The front desk said ‘too bad, we don’t advertise AC’. You kidding me? It’s 95 degrees outside? Wouldn’t book us into a different room and wouldn’t refund my room so we could go someplace else. Will NEVER stay here again!!
Reviewed 13 February, 2020
Waaaayyy over priced. Yes close to slopes, but it’s like a Motel6-budget Inn type scenario. Room 305B was small, mattress old and sags in middle, water pressure weak, microwave and mini fridge in the bathroom. Hot tube on our floor doesn’t work. It really is bad and certainly disappointing.
If you are expecting something more than a bad budget motel...this place is NOT for you.
Location, Location, Location
Reviewed 5 February, 2020
I wanted to attend the Sundance Film Festival; my husband wanted to ski - we both wanted easy access to both. The Lodge delivered! He could ski in/out; I could easily catch city buses to venues or the downtown transit center.
The Sundance website suggested to pay for an upgraded room, which I thought I did but don't think I got. The couch cushions were threadbare, the mattress was broken down, sagged toward the middle, the bathroom walls and cabinet paint was chipped and peeling. There's no daily housekeeping, which is fine with me, except we only had 1 pkg of coffee for a 4 night stay and no where on property to throw large items of trash, ie, pizza boxes, milk cartons. Most concerning was that it seemed like the tub hadn't been cleaned in a while, at the back of the tub the dust was so thick you could run a finger through it and see the line left behind.
I understand that these units are individually owned so perhaps someone else will have a different experience - this was mine. I would stay there again but only if I could get assurances on the room quality prior to reserving.