Based on 32 review
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The hotel located in the Avenue August 30 41-37 is strategic point equidistant from all metropolitan areas, for information the nomenclature of the streets rises from east to west and north to south for careers. Close to everything, and at the crossroads of all roads in Eje Cafetero, this is hotel with some of the from Pereira tradition and whose architectural complex was designed to provide all excellent range of services in a warm and friendly atmosphere for enjoy a quiet and comfortable stay. The property offers all the amenities needed for travel and their families to spend an amazing holi...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesLuggage storage
Business Facilities / FacilitiesMeeting Rooms
Revisits depuis 25 ans
Reviewed 18 june, 2018
Many improvements made to the rooms and restaurants, but the familiar services and reception were unchanged in the feeling of being part of the real heart of Colombia 🇨🇴 . And not just a number which is what is found in group owned hotels today. I doubt I will be able to visit Peirera again but my memories are forever.
Reviewed 1 august, 2017
We stayed with my family and in-laws for 3 nights. First, the bathroom: it was old, a lot of rust on the shower heads, the shower door didn't closed all the way, so if someone showed the floor ended up wet from splash. One of our towels came dirty and I had to change it; or toilet was clogged. We complained about it and they sent a guy with a plunger. He couldn't fix it. The second time we complained they offered to change us to another room. One time I think I must have showed at the same time as another guest because the water pressure was very weak. Lastly, there was a constant dripping sound coming from the bathroom and we could never figure it out. The room itself was old and the second night the lights went out. The maintenance guy had to fix it. Breakfast: the coffee was horrible. One of my in-laws had to demand less watered down coffee. Some of the Colombian beads that are traditionally served hot were cold. I have to say that the breakfast staff was very helpful in improving when we asked. My in-laws next door had similar things happen to them. Lately, the bathroom at the lobby was also clogged. The staff: they did not know much about Pereira restaurants ir how to get to tourist attractions, but they really tried to be helpful. They were very nice people running a hotel in bad shape. I didn't give it one star because we were actually able to sleep, but that's all we could do there. I do not recommend this hotel at all.
Always my favorite in Pereira!
Reviewed 1 march, 2016
When I traveled to Pereira in the years 2005 to 2014 El Torreon was my favorite place to stay. Grand, classic Colombian hospitality in El Eje Cafetero. Wonderful guest rooms, terrific staff, and a really great restaurant. Do yourself a favor and stay when you visit!
Expensive, unpleasant staff, poor service
Reviewed 24 may, 2014
Three of us, one couple and one single, stayed in 2 bedrooms for one night at the Torreon Hotel in the city of Pereira, Colombia. It was not, to say the least, an agreeable experience. First, the porters and reception staff were not at all pleasant, in a country where, normally, people are very pleasant. They were not even helpful. The room price, which included breakfast, was very high, taking into account the quality of the room, breakfast and services. There are, in Pereira, several top quality hotels for a similar price.
Pésimo servicio al cliente
Reviewed 5 november, 2018
El servicio al cliente es malísimo y la atención en el restaurante es descortés y grosera en algunas ocasiones. En ningún momento me sentí bien atendido, sin embargo sus instalaciones son acordes al pecio aunque les falta mantenimiento. No lo recomiendo.