Kalima Resort & Villas Khao Lak

Beautiful resort in Khao Lak area, well-maintained property. There is a nice river flowing through the resort, the beach is within walkable distance. friendly staff. good selection for breakfast but they can improve on the selection of vegetarian food both at breakfast and in restaurants.

We stayed at the property at the end of March 2020 just prior to the resort closing. I’ll start off by saying the hotel was clean, and hand sanitiser was readily available throughout the property. We stayed in a room with a private plunge pool. Room was lovely and spacious and had plenty of storage. The pool area was relatively small, but we managed to get a bed. I would mention that the design off the pool seemed quite dangerous, it was hard to see the walls sticking out whilst swimming. The main thing that stood out at the hotel was the food. The best food I’ve even had within a hotel! Plenty to choose from and full of flavours. We tried a variety of food on the menu, from burgers to local Thai cuisine and never had a bad meal. Staff throughout the hotel are friendly, with the exception of the man at the swim up pool bar who seemed to give everyone a frosty reception. All in all we had a lovely stay at this hotel, and hope to stay again in the future.

My friends bought hotel voucher for since last year. The price is more expensive than room rate hotel is offering now. When I arrived at hotel. I parked my car at car park opposite hotel. Carried luggages and all stuffs ourselves. Front desk was empty. No assistances from any staff. I had to wait for a while to see front desk staff showed up. During this Covid19 situation, understood that only few staff working. I saw only 2 receptionist. 1 is who did check in for us and another one was just back with buggy. Receptionist drove us to room by buggy. Room (pool access) was spacious and everything still look new. No welcome fruit in room. Fruit basket was empty. Only few items of mini bar in room but mini bar list was not revised. I can see minor defect in bathroom. Bath tub cover was loosing. A bit mold grouting. You should have door closer for bathroom sliding door. I keep hearing crashing sound from neighbor room. Quite annoying. There was bed decoration for my wedding anniversary stay and when I was back from outside at night, there was cake in fridge. Thanks for that. Gym opened but no staff during my stay. No need to sign any disclaimer form. I turned on light and AC myself. Fountain at Kid pool was not turned on on my first day. I saw it on on second day. 1 Restaurant was closed. Only beach front restaurant was available for all day dining. My first breakfast was a la carte buffet. No staff offered any drinks. Only 3 tables with 3-4 staffs I thought service could be better. It was not busy at all staff should pay more attention on service. As I experienced some 4-5 stars service, I knew that we could ask for coffee or juice. I ordered coffee, cappuccino, latte and orange juice ( it was not fresh, it was concentrated juice). Water was asked to be served twice until I got it. Some pastry was served chocolate croissant, danish and white bread with butter and strawberry jam. My husband asked for marmalade but it was not available. Then he asked for plain croissant and it was so frustrate to get it. Staff kept serving us chocolate croissant! We returned it third time till we finally got a plain croissant. Next day breakfast was mini buffet. There were salad, bread, pastry, egg station, rice, boiled rice, fried chicken with curry, sausage(very low quality), bacon, cereal, concentrated juice, milk, 2kind of jams, nutella. Coffee and tea pots were in front of bar counter and you had to take care of yourselves. We did not drink it so we ordered cappuccino instead. Not sure this was service standard for cost saving or not to not offer coffee to guests. You can save your cost but not lower guest service. For me a la carte buffet on first day was much better than mini buffet. We also visited Tin bar. Drinks was good. And when we entered there no staff. We walked around there inside and finally staff showed up. 1 recreation staff. He just help you to get in kayak. Did not give you info about kayak routing. Did not prompt guest to sign disclaimer form. He was too busy to handle all guests but he was friendly anyway. Overall good stay but service could be better.

every thing is great. the rooms are spacious and modern and well though out. breakfast good and ample choice. grounds are laid out great. could have a little better lighting for walking in the dark as it is a bit dark in spots. staff are the shining stars and real gem to this place. friendly helpful in every way. check out was dismal. 1 staff and phones ringing off the hook and despite being explained numerous times at check in by numerous staff and verifying in the restaurant the 10% discount on food was not applied and the front desk staff knew nothing about it. would stay again.

My first visit to Khao Lak the room was nice decided. The food is very delicious and high quality. The staff was helping us and greeting with smiling. If I have the opportunity we will back here again for sure.