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uno de los mejores hoteles en los que me he hospedado
Opinión escrita el 1 de Mayo de 2017
El hotel es realmente hermoso, nuevo, con un gran hall, súper moderno, limpio, y con una excelente atención del personal.
Las habitaciones son cómodas, súper cómodas, tiene wifi gratuito, frigobar, acceso a Netflix … las habitaciones no tienen caja fuerte pero uno puede dejar los objetos valiosos en la caja fuerte de la recepción (yo no lo hice).
El hotel cuenta con buenas conexiones para ir al centro de Filadelfia en auto. En 20 minutos se está en las principales atracciones de la cuidad. Asimismo, algo a destacar es que el parking en el hotel es gratuito y amplio.
Si bien el desayuno no está incluido, en frente del hotel hay un local de Panera, dónde se puede desayunar a buen precio (otra cosa que les recomiendo es probar sus sopas, son ESPECTACULARES).
Por último, debo decir que casi al lado del hotel hay un super Target, excelente para comprar las bebidas y algo para comer y así abaratar el viaje.
Si tuviera el dayuno incluido y caja fuerte en la habitación, sería mi hotel preferido.
Volvería a este hotel y Phily son dudarlo!!!!
Courtyard Marriott City Avenue Philly
Opinión escrita el 22 de Agosto de 2021
No issues with this hotel. Like the security options by using key for everything including elevators. Do want to mention that I believe they should have other options for smokers. They should not be allowed to smoke at the main entrance of hotel. A person shouldn’t have to walk through people smoking to enter. I stay at this hotel every time I visit Philly. Location is perfect for me to stay and visit family. They now charge for parking whereas it used to be complimentary. If they’re not servicing rooms, at least they can provide break on parking costs. Possibly complimentary again.
I don't think I'd stay here again
Opinión escrita el 10 de Agosto de 2021
I am starting off by saying I am Marriott Ambassador so I travel A LOT and I have seen the gamut from excellent to awful. This hotel was on the extreme lower end. Starting off at check in when I asked about an upgrade, I was told that my room WAS an upgrade. Not true as that was the room that I originally booked. I was able to get free breakfast for my friends and me so that was a good trade off and I appreciated that.
The hotel and the room at face value looked clean but at closer inspection, they were not. The hallways had not been vacuumed and the walls had stains. In the room, (537) one bed was missing a top sheet entirely and the other bed's linens smelled like someone had already slept in it and it was just remade. The blankets were stained as well.
Saturday morning we asked for extra towels and a foam pillow (As one of my friends is allergic to down pillows) and were told that housekeeping was closed but they'd see what they could do. We had to ask THREE times throughout the day before the items were delivered and when my friend went to take a shower, she discovered that we didn't get three bath towels but instead we got one bath towel and two pool towels, one of which had neon pink paint on it.
The outdoor space behind the Bistro was nice however, the garbage can was overflowing with trash, every time we sat down. I did order food on Friday and Saturday night which was surprisingly good and the bartender was very outgoing and sweet.
I think the most annoying thing was what happened when my friend bought food from the market and asked for a fork to eat it. She was told that they hadn't gotten their shipment of plasticware in yet but if she really needed something, she could walk across the parking lot and go to Target and purchase some!!! I didn't believe her so I went back to the desk and asked the same question. I was told the SAME THING! When I asked if I could get silverware from the Bistro, she said, They don't open until 5pm so I said should she eat the pasta with her hands and she replied, you can go over to Target and get plasticware if you need it, we don't have any! You're the hotel, why don't you send someone to Target to accommodate your guests? That put me over the top in rudeness and total lack of caring.
I will not be staying here again.
Opinión escrita el 14 de Marzo de 2021
Stayed here 2 nights for a “college visit” weekend. Standard double room was spotless. Outstanding service at front desk by Alyssa. Felt very comfortable with their Covid distancing and cleaning policies. The Bistro did a good job given the Covid restrictions. Parking easy too.
Front desk staff/ housekeepers need to be trained better and follow their own protocol.
Opinión escrita el 1 de Abril de 2020
One of the worst hotel stays ever. Don’t let the fact that this place is decorated nicely fool you. We stayed there when there was a large mission retreat going on. The entire group was smoking weed in the building and everything stunk. Our cloths smelled awful from it coming into our room as it was in all of the hallways. As someone who has asthma, this is something you don’t enjoy smelling on your business trip. Second, there was numerous noise issues and we let the front desk staff know several times at night and they did nothing to stop it. Every time you talked to the front desk they didn’t care. They just seemed like they didn’t want to be there and didn’t care if you had an issue or not. The hotel maids never cleaned our room until the last night after begging them to. They seemed Annoyed that they had to even do it when you asked them to. Called to get a partial refund, was greeted with the supervisor who gave us a half nights stay worth of points ...seriously. Pathetic. I couldn’t even speak to the main manager about this issue as she seemed to cowardly or too busy to be bothered. People come here to not have to smell like marijuana. Managers, if your reading this which I’m sure you are, do yourselves a favor either start caring or get out. If you don’t care what happens to your guests then your staff won’t. I will be however making sure higher ups hear about this place. Do yourself a favor, skip this place and stay at the Hilton.