Based on 90 review
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Located two blocks from Penn's Landing, this nonsmoking, four-story Philadelphia hotel is within a mile of Independence Hall, the Liberty Bell, Betsy Ross House, and the National Constitution Center. All 364 guestrooms offer traditional decor, wireless Internet access, televisions, complimentary weekday newspapers, and Sweet Sleeper Beds with plush-top mattresses and down pillows. Free cribs are available. Dining options at the Sheraton Philadelphia Society Hill Hotel include a sports bar that specializes in steaks and seafood, a bistro serving American breakfast and lunch, and an atrium loung...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
Very good value and location
Reviewed 6 november, 2021
A very good value. And likely 5 star in its category of hotels. Convenient to old city and historic sites. Walking distance to good restaurants and colorful South St. Good choice for visiting sports fans. Hotel has a indoor courtyard center courtyard which is cool with a Bar in the middle. But you might want to have a room off the courtyard to eliminate noise. A few comments. Rooms are sterile. Never understand why hotels can throw a few pieces of art on the room walls to bring some style and warmth to a room Shower was a weaker pressure stream. Sink is awkward with a shelf over hanging the faucet. Hard to reach the faucet control. Could hear the person next door having a conversation on the phone clearly. Lastly there is construction adjacent to the property. We stayed on the other side and no noise. Lastly parking is $50 a night. Ouch.
Good and Bad
Reviewed 4 october, 2021
Hotel seemed dated. Room was a comfortable size, but there was a large coffee stain in front of the trash can. The bed was alright, just was a little low for a hotel bed, bedspread was stained. Cleanliness was an issue in the bathroom as well, dirty walls near the sink. Water pressure was good, but took a while for hot water in the shower, we were on the 4th floor. Slow service in the restaurant, but the food was excellent!! I think Marriott should look into the franchisee, because it did not compare with the Brand I have stayed at in the past.
Reviewed 21 september, 2021
As a titanium member that stays in roughly 80 Marriott’s a year, the Marriott Old City has to be one of my favorite hotels that I have stayed in. The rooms are brand new, the staff was brilliant, and the location is perfect if you are visiting penns landing/the old city buildings. The citibikes next to the hotel were a major plus as well.
Nice location, Nice Building - Poor Customer Service, cleaning was lacking
Reviewed 8 september, 2021
I stayed at the Old City Marriott the weekend of August 7 as part of a wedding party booking. Great location, walkable to the highlights in Old City. Great lobby & bar area. Upon arriving in our room... no bar soap available in the bathroom at all (hand soap or bath soap) just shampoo, conditioner and body wash. I heard from others that they did not have bar soap either. How, in the middle of a pandemic, do you not have antibacterial soap available. Called to the desk and requested soap, as well as clean towels because there was a long dark hair very clearly sticking out of a folded white towel. Bathroom countertops still had residue on them, which I cleaned with my own Clorox Wipes. Then I noticed a stain on the decorative pillow, and when I touched it it was not dried on yet - it appeared to be make up/foundation. And the TV was not working. I went down to the desk, asked them to please clean the room while we were gone. They did offer to move us, but I didn't have time to gather my belongings, and frankly, I didn't want someone else to do so. I just wanted the room cleaned. Went to the rehearsal dinner, returned 2 hours later - the towel with the hair on it was still folded on the bathroom vanity, and there was what appeared to be pubic hair in the tub. I went back downstairs, spoke with the manager on site who comped our room for the night. Just the room - not the taxes and service fees for the night. That was the last I heard from her - she never checked back to see if the rest of our stay was satisfactory. The next morning, as I was getting in the shower, I noticed that in the corner by the shower and back of the toilet was a used contact lens and a disposable contact case. No one in my family wears contacts. Had we not been on our way to the wedding I would have packed our things and left. I was not about to contact the front desk again for what would have been the 5th time in less than 24 hours. I since reached out to Marriott via their website and was contacted via email by a customer service rep, saying they were sorry that was the experience and they would pass the feedback along to the hotel management team. When I pressed and asked if someone would be reaching out to me, he said no, but would deposit 10000 Marriott points into my account. While appreciated, that is disappointing as the 10K points would not even cover one night at this hotel or any other in a category 5 Marriott property. I get it - everyone is short staffed right now, but I am disappointed that a Marriott would not have greater interest in ensuring guest satisfaction when it comes to cleanliness. Next time we are in Philadelphia, we'll go back to the Sofitel.
Worst ever reception staff under a Marriott name + maintenance issues
Reviewed 3 september, 2021
Rooms are modern and bed is comfortable. Awfully ill-trained staff at reception that are really shame to Marriott name to be honest even if this property turned out to be franchise of Marriott (which I don't know really, but Marriott name shouldn't be allowed to be given with such service levels from staff). They are shame also to whoever does the recruitment and training, in my opinion such staff shouldn't be selected even at fast food chain, let alone Marriott or any 5 or 4 star hotel. Careless reception staff which give you the feel that you are barely a neighbor who asks for help or information not a guest at Marriott or any other respectable hotel brand for this matter. Deals with ignorance, no courtesy at all, no smile, no respect, carelessness, always hiding leaving the reception desk empty and you can see them at back office door playing with their devices, no minimum knowledge of other English accents (I don't come across such problem anywhere in the world let alone a Marriott hotel), careless to know basic information in their own hotel, even they don't know how much the daily breakfast may cost even as estimate I asked them by phone and in person but not a clue. Seem not to concentrate when talking with customer or low IQ not sure, I requested room away from atrium area at check in, staff started to allocate that, then I added "and higher floor please if possible", she ended up to change that far from atrium room into a room on atrium but the highest floor (room 4163) like if she cannot understand or correlate more than one request from customer in her mind (I came to know later most of the 4th floor rooms are empty and could have easily allocate room away from atrium). No basic primary school mathematics don't know anything about their own hotel billing nor how to calculate total of incidentals at check out despite they tried alot, then said ok you will know when you will get the surplus back !!!!! You end up just avoid dealing with them, so frustrating experience only because somebody decided he/she can recruit those staff for reception. Unfortunately I couldn't get their names from name tags but I dealt with probably all but one reception staff in my stay from 24 Aug to 27 Aug. Staff at breakfast are professional and do the job properly not more not less, no complaints there. Breakfast ingedients despite limited but of very good quality and delicious. Valet staff although I didn't use the service seemed friendly as well. Maintenace issues : AC not cooling from 1st day, called reception they sent technician, who opened and checked the back system of AC, he confirmed it is not cooling, I asked him what was the problem, he hesitated then said, it is just adjustment it should be ok now. The AC never improved for 3 days and the reception staff never checked back with me, I prefered to withstand least cool AC than again having to deal with such staff. That was the case to the extent that even when the Flush in WC stopped working from the 2nd day I avoided calling them and used the bucket in the bathroom to do manual flush.