Reviewed 8 September, 2021
We had an outstanding stay at the Kierland Westin Resort and Spa. The property is beautiful and very well maintained. The biggest stand out for us was the staff. From the bell hops, check in staff, restaurants waiters/waitress’s, pool and spa staff, everyone was friendly, helpful, and provided excellent service. We stayed 4 days and I’m still amazed we didn’t have one poor interaction with the staff. We’ve traveled a lot over the summer and this has not been our experience (including JW Marriott properties that were more expensive). This was huge for us! On this point alone, they get 5 stars from us.
The courtyard in the back of the resort, behind the lobby, is a very cool feature. It faces the golf course/lake so its very picturesque. They have a jumbo tron mounted on the side of the resort to watch sports. At night they open up the resort doors so AC cools off the courtyard. They have table service for food and drink. We spent two enjoyable nights eating, drinking, and watching college football on the courtyard.
The room was modern and well maintained. We had the king room with a comfortable bed (had very thick comforter which puzzled us for a desert resort - 106 degree weather), a Trundle bed and table. It had a nice size tv. The bathroom was nicely appointed with a separate shower and bath. All and all, we thought the pictures on the web site didn’t do the room justice. Very nice!
They have two separate pools. A large “family” pool with a lazy river and a separate lap pool . We hung out at the separate lap pool which provided loungers with nice cushions (much better than the “family pool”) and was a lot quieter. The drink and food service was excellent. Every 20 minutes someone came by to either offer iced water or take a beverage/food order. It was easy to find loungers together and the Westin doesn’t reserve basic loungers for an extra charge like some JW Marriott properties (very annoying).
The golf course was a typical desert course with 27 holes (not a lot of water hazards). It was in great shape and challenging but fun! We played the Ironwood and Acacia 9’s. I’ve played a lot of courses in both Phoenix and Tucson and this one ranks in my top 3.
I did not go to the Spa, but my girlfriend did with her sister. She usually does one spa day during our getaway trips. She said the Spa was beautiful inside with friendly and skilled service. She had the express pedicure/manicure and a facial. She gives them very high marks.
I just hit ambassador level with Marriott. I generally stay at higher end resorts. We’ve been disappointed with the service at Marriott properties over the 2021 summer. This includes some JW Marriott properties that were higher priced (for example Marco island Florida -avoid this resort). I was very impressed with the Kierland Resort and Spa and will be returning.
Pretty fun! With one area for improvement
Reviewed 27 July, 2021
First - check-in...we had 2 rooms, one of which was available early (11 am!) so we headed over to the resort early. James checked us in and he was everything you could hope for - kind, informative, flexible. We asked him about the Scavenger Hunt for the kids and his face just lit up as he explained it.
We really went for the pool, slides, etc. We ordered food and drinks all day by the pool with Katrina (Katarina?) as our server and she and the food/drinks were PERFECT. There are 2 slides which are fine - not super exciting, but kids were relatively entertained between those and the lazy river. The surfing was AWESOME! Kids just loved it and we have great photos & videos from it - yes, it is an extra charge ($15 registration plus $40 for an hour I think) but it was worth it.
A couple things made no sense: 2/3 of the inner tubes are so deflated that they sit in giant stacks by the pool - how hard is it to pay a teen to air them up each morning? Also, they have tiny sharp rocks in the flower beds by the pool and tube area. These spill over onto the sidewalks, where you are walking with bare feet. OUCH OUCH OUCH. Why not have large smooth rocks or really anything except tiny sharp rocks?
The golf course looked GORGEOUS but we did not partake this time. Lots of fun overall.
Reviewed 21 July, 2021
Would never return. Website has no updates to inform you that some restaurants and bars are permanently closed or have changed hours. Ice machine broken entire stay after we informed them. Empty glasses sat by elevator for 2 days (image). How difficult is it to pick up next to elevator. Dirty cleaning towel in room when we checked in. And valet/bell service took us to grill at golf course on Monday at 5:30. Got there, closed. AND it didn't open again until Thursday at 11 am. How does staff not even know what is closed. Golfing was great. Too bad no restaurant open except bar food on entire resort for lunch. Had to drive off site. Too many resorts in AZ to waste money here. Definitely not 4 star.
Reviewed 18 July, 2021
Checked in for a short summer staycation. Kids loved the pool with lazy River and slides. Hotel also provides a scavenger hunt, which was a fun way to explore the resort grounds. There is a great fun area of games for kids as well. We were given a first floor room which made it easy with two kiddos. The room wasn’t very big but was large enough and had a separate bathtub and shower. We also enjoyed the shuttle to the Kierland Commons - it’s summer and too hot to walk, and nice to not have to take the vehicle from valet to re-park just a mile away. We were able to view fireworks from the Princess on the Westin’s property, sitting near the firepit. Not as close as being at the Fairmont, but super cool we could still see them! We loved the hotel overall. We were not provided notice that first floor rooms do allow pets until we saw many, so be aware in case you have an allergy! Overall we would come back and ask for a higher level room next visit.
Our wonderful stay at the Westin kierland
Reviewed 16 July, 2021
Are our experience from the valet was amazing! Todd, Timm, Eduardo, JB and Shontay were amazing and were just the right people to greet you while you entered the hotel. We also loved Pat who was a part of the pool staff. Jose who was a part of the bell staff service and was also amazing. The housekeeping service that we had was great! We loved Milanija and Milica they were our favorites. We also received free dessert from the concierge. Adam and Abbi were very Accommodating and made us feel so welcome. Reza attended to our every need while we were at the pool, his service was amazing! Giancarlo was our server while we were at the pool and was amazing also. Without these people the hotel would not be as great as it is. We will definitely be visiting again.