It's way past time to upgrade the furnishings!
Reviewed 17 June, 2021
This place could be very nice. BUT, it's very dated. The furniture was worn and sagging, so much so that it was very uncomfortable sitting on the couch. The threads were tearing and hanging out on the upholstery and the wood was scratched pretty badly. I don't know if animals had been in the room or if it was just normal wear and tear (probably both). Maybe keep just certain rooms for animals and save the others for non-animal usage. Anyhow, It was definitely due for upgrading. This was probably one of the most outdated of the Marriott affiliate hotels we've stayed in and we've stayed in a LOT!
Don't even waste your time
Reviewed 20 March, 2021
I came here as a travel nurse and found this place online. I wish I had read the reviews first! My first time in AZ and it was bad. The overall room size was fine for what I needed. I was due to stay for a 13 week assignment. After about eight days it was canceled. I spoke with a young gentlemen, I don't remember his name, who I informed of my situation and went to turn my room keys in. He reminded me I was booked there until the end of May which I told him was no longer needed, again! He wasn't rude or hateful just seemed "spaced out". He took my two key cards on Mon, 3-8-21, and told me to have a good day. I contacted the company and was told "we will look into it". I didn't have high hopes. Today, I woke up to over $1000 taken out of my account and a pending $240 from Towneplace Suites.
The property: For my first impression of AZ it was ok. The outside pool looked clean. The building I stayed in smelled heavily of smoke and was dark in the hallways. I stayed for eight days. In that time I witnessed what I'm pretty sure was a drug deal, dogs barking at all hours of the night, and a constant odor of smoke in the room. It was semi clean and definitely the worst room I've been in associated with Marriott! I'm a rewards member and I have never written a bad review of any of their hotels. This was more like a Super 8! This place also seems to be used for long term rentals. I have decided to file a complaint with corporate. Being charged from 3/8/21-3/19/21 for a stay I wasn't even in the state of AZ for is crazy!
Of course, after speaking with the staff yesterday, I didn't expect much. All they could say was, "I'll check into it. It says you're here until the end of May". Clearly, it did originally, but when I checked out and turned in the key cards it should have been deleted. I specifically told the young man I was checking out and leaving the state since my job contract had been canceled.
Not at all Marriott Quaity
Reviewed 11 March, 2021
Having stayed at many Marriott properties, we came here with high expectations. The quality of the property is very poor. The cleanliness, the upkeep, and the condition of both the rooms and the buildings is subpar. The floors were filthy, the room door was stuck and misaligned, the bedroom door had a kicked in hole. It appears as if the property has moved to long term rentals which made it feel less accommodating as a vacation hotel. I would not recommend staying here at all.
Feel of a Super8, not a Marriott
Reviewed 9 February, 2021
Staff was very friendly and helpful. Made us feel welcome.
Corporate needs to invest in this property. Not enough sheets, towels, and blankets. We were given two towels for a family of 5. Told to get 2 extra towels, we had to give the 2 we used to the laundry facility because they didn't have enough to spare. Asked for extra sheets and 2 spare blankets since we were using the pull out bed in the couch. Staff had to scramble to find those and the blankets were old, cheap, and gross. Bathroom was old and stained. The sink faucet came off in my son's hand. The front door to our room stuck so bad, my husband was the only one strong enough to get it open. We came during COVID. Not a breakfast buffet as advertised, just continental with muffins, juice, cereal, yogurt, Nutragrain bars. Marriott needs to put some money into this place so it feels like a Marriott, not like a Super8.
Reviewed 11 January, 2021
Everything about this hotel was gross. The room was dirty, there were suspicious "stains" everywhere. Tammy at the front desk was rude, rude, rude. The parking lot was full of people who appeared to be on drugs and made us feel unsafe at times. Our smoke alarm went off twice in the middle of our first night, and was only fixed when my husband pulled it down and disabled it by taking out the battery. When I went to speak to Tammy about upgrading our room due to the smoke alarm problem she asked if it had gone off again. I said no- we had disabled it. She then said-good , then it's fixed. We stayed in our yucky room. I am so glad that she was comfortable with us staying in a room with a smoke alarm that didn't work.
I would not recommend this place at all. I have written many reviews and none have been negative...until Tammy and the Townplace Suites.